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Services - 309643-2017

08/08/2017    S150

Netherlands-The Hague: ICT helpdesk services

2017/S 150-309643

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Europol
Postal address: Eisenhowerlaan 73
Town: The Hague
NUTS code: NL332 Agglomeratie 's-Gravenhage
Postal code: 2517 KK
Country: Netherlands
E-mail: Procurement@europol.europa.eu
Telephone: +31 703531594
Fax: +31 703180808
Internet address(es):
Main address: www.europol.europa.eu
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=2702
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Public order and safety

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

ICT helpdesk services.

Reference number: 1717/C1/D.
II.1.2)Main CPV code
72253000 Helpdesk and support services
II.1.3)Type of contract
Services
II.1.4)Short description:

Europol requires the provision of 1st level ICT support services for internal users of Europol as of 1.6.2018. Europol expects the training period to start 3 months before this (1.3.2018) in order to ensure a smooth handover.

ICT helpdesk services will consist of a helpdesk for incoming e-mails and phone calls and a welcome desk for walk-in ad hoc support for internal users of Europol. It's the first point of contact for all ICT-related incidents and service requests.

II.1.5)Estimated total value
Value excluding VAT: 2 200 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)
72610000 Computer support services
50240000 Repair, maintenance and associated services related to marine and other equipment
72253100 Helpdesk services
II.2.3)Place of performance
NUTS code: NL332 Agglomeratie 's-Gravenhage
II.2.4)Description of the procurement:

Europol requires the provision of 1st level ICT support services for internal users of Europol as of 1.6.2018. Europol expects the training period to start 3 months before this (1.3.2018) in order to ensure a smooth handover.

ICT helpdesk services will consist of a helpdesk for incoming e-mails and phone calls and a welcome desk for walk-in ad hoc support for internal users of Europol. It's the first point of contact for all ICT-related incidents and service requests.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 2 200 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

2 possible automatic renewals of 12 months each.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: yes
Description of options:

Europol may, during the 3 years following the conclusion of the (initial) contract, have recourse to the negotiated procedure without prior publication of a contract notice (Article 134(e) of the rules of application) for additional contracts involving services similar to those assigned to the party awarded this contract by the same contracting authority.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

As stated in the procurement documents.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 08/09/2017
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 12/09/2017
Local time: 14:00
Place:

Europol's premises in The Hague, Netherlands.

Information about authorised persons and opening procedure:

Maximum 1 representative per tenderer. For security reasons, tenderers must register within the given deadline (please see the tender documentation) to be allowed to attend the opening session.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published:

Approximately within 4 years' time.

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Within 2 months of the notification to the plaintiff or, in absence thereof, of the day on which it came to the knowledge of the plaintiff an action for annulment could be launched. Any request made and any reply from the contracting authority, or any complaint for maladministration, will have neither the purpose nor the effect of suspending the time limit for launching an action for annulment or of opening a new period for launching an action for annulment.

VI.4.4)Service from which information about the review procedure may be obtained
Official name: Europol
Postal address: Eisenhowerlaan 73
Town: Den Haag
Country: Netherlands
E-mail: procurement@europol.europa.eu
Telephone: +31 703025000
Internet address: http://www.europol.europa.eu
VI.5)Date of dispatch of this notice:
27/07/2017