Check out our COVID-19 dedicated page for tenders related to medical equipment needs.
United Kingdom-Liverpool: IT services: consulting, software development, Internet and support
Section I: Contracting authority
Section II: Object
Digital Outcomes and Specialists 3
Crown Commercial Service as the Contracting Authority is putting in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at VI.3 (and any future successors to these organisations). These bodies have a need for a compliant Procurement Vehicle to access digital outcomes, specialists and supporting services.
This Framework will be a recurring Framework, the maximum duration of any Call-Off Contract that may be placed by an eligible Contracting Body is 24 months (with an optional extension for up to a further 6 months).
This Digital Outcomes and Specialists 3 procurement will be responded to via the Digital Marketplace (accessed here: https://www.digitalmarketplace.service.gov.uk) and details of how to register are included in the ITT. Suppliers must register on the Digital Marketplace, and full instructions on how to register are included in the ITT.
Primarily in the UK with some limited requirements overseas.
Digital outcomes suppliers can help research, test, design, build, release, iterate, support or retire a digital service.
Digital outcomes suppliers must:
— comply with the technology code of practice (https://www.gov.uk/service-manual/technology/code-of-practice.html)
— work according to the government service design manual (https://www.gov.uk/service-manual)
— understand what it means to work on one of the discovery, alpha, beta, live or retirement phases outlined in the government service design manual (https://www.gov.uk/service-manual)
Examples of recent digital outcomes include:
— a discovery phase to create an information systems vision for the business functions of an NHS department
— development of online resources to support medieval history teaching in secondary schools
— the build of an online, front-end billing application to replace a paper-based system for Ministry of Justice
Digital outcomes suppliers must provide at least one of the following:
— performance analysis and data
— service delivery
— software development
— support and operations
— testing and auditing
— user research
The Framework Agreement duration is for one (1) year. However the Contracting Authority reserves the right to extend the duration of this Framework Agreement for any period up to a maximum of twelve (12) months from the expiry of the Initial Term.
As part of this Contract Notice, the following can be accessed at:
OJEU customer list;
OJEU rights reserved by Crown Commercial Service; and
OJEU transparency information for Crown Commercial Service Framework Agreements.
Digital specialists suppliers provide government departments and teams with specialists for work on a service, programme or project. The work you do has a defined scope and deliverables.
Digital specialists suppliers must:
— only provide specialists from their existing team
— offer evidence of competence in each role if requested by the buyer
— ensure all roles support the government service design manual’s description (https://www.gov.uk/service-manual/theteam) of what you need to build a successful service
Examples of digital specialist briefs include:
— a user researcher for the discovery phase of the prison visits tool
— a delivery manager to work on the transition of the replacement driving licence product from beta to live
— a front-end developer to work on the beta of the MOT recording product, which is part of the MOT registrations service
Digital specialists suppliers must provide at least one of the following roles:
— agile coach
— business analyst
— communications manager
— content designer or copywriter
— cyber security consultant
— delivery manager or project manager
— performance analyst
— portfolio manager
— product manager
— programme delivery manager
— quality assurance analyst
— service manager
— technical architect
— user researcher
— visual designer
— web operations engineer
— data engineer
— data scientist
— data architect
Any supplier wishing to provide services through an Agency model should be aware that other CCS agreements are available to offer services as an Agency.
User research studios
Primarily in the UK with some limited requirements overseas
User research should inform the development of all government digital services.
User research studios suppliers must provide:
— user research studio hire in the right location on specific dates.
User research participants
All government digital services need to:
— use research to develop a deep knowledge of who the service users are and what that means for the design of the service
— have a plan for ongoing user research and usability testing to continuously seek feedback from users to improve the service
User research participants suppliers must provide:
— access to user research participants who best reflect the users of a service
Section III: Legal, economic, financial and technical information
Participants will not be required to provide a deposit. No guarantees will be required at Framework Agreement level; Contracting Bodies may insist on a guarantee at further competition stage, but this will be stipulated in their Order Form.
No special legal form is required but if a contract is awarded to a consortium, the Contracting Authority may require the consortium to form a legal entity before entering into the Framework Agreement.
Potential Providers will be assessed on the basis of information provided in response to an ITT. This procurement will be managed electronically via the Digital Marketplace. To participate in this procurement, participants must first be registered on the Digital Marketplace.
If you have not yet registered on the Digital Marketplace, this can be done online at
https://www.digitalmarketplace.service.gov.uk. Click on “Create a supplier account”. You will need to provide your company’s head office DUNS number, Companies House number (if you have one), and contact details.
The Contracting Authority is not conducting financial checks for appointment to the Framework Agreement. Financial checks may be performed by the Contracting Bodies during further competition.
Section IV: Procedure
Electronically, via web based portal
Section VI: Complementary information
Where Crown Commercial Service enters into a Framework Agreement with a successful Supplier, this does not mean that there is any guarantee of subsequent contracts being awarded. Any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgement of Potential Providers. Any orders placed under this Framework Agreement will form a separate contract under the scope of this Framework between the Supplier and the Contracting Authority(s) that awards the contract.
Potential Providers should note that, in accordance with the UK Government’s policies on transparency, Crown Commercial Service intends to publish the Invitation to Tender (ITT) document and the text of any Framework Agreement awarded, subject to possible redactions at the discretion of Crown Commercial Service. The terms of the proposed Framework Agreement will also permit a public sector Contracting Authority, awarding a contract under this Framework Agreement, to publish the text of that contract, subject to possible redactions at the discretion of the contracting authority. Further information on transparency can be found at: https://www.gov.uk/government/publications/procurement-and-contracting-transparencyrequirements-guidance
Crown Commercial Service expressly reserves the right
(i) not to award any contract as a result of the procurement process commenced by publication of this notice; and
(ii) to make whatever changes it may see fit to the content and structure of the tendering competition; and in no circumstances will Crown Commercial Service be liable for any costs incurred by the Potential Providers.
Contracting Authrorities, if utilising the Framework Agreement, reserve the right to use any electronic portal during the life of the agreement.
The duration referenced in Section II.2.14 is for the placing of orders.
The value provided in Section II.1.4 is only an estimate. We cannot guarantee to Suppliers any business through this Framework Agreement.
Cyber Essentials is mandatory for Central Government Contracts which involve handling personal information and providing certain ICT products and services. The government is taking steps to further reduce the levels of cyber security risk in its supply chain through the Cyber Essentials scheme. The scheme defines a set of controls which, when properly implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet. There are 2 levels of certification: Cyber Essentials and Cyber Essentials Plus.
To participate in this Procurement, Potential Providers must be able to demonstrate that you comply with the technical requirements prescribed by Cyber Essentials for Services under and in connection with this Procurement by the time the first call-off contract is awarded.
Further details of Cyber Essentials may be found here https://www.cyberstreetwise.com/cyberessentials/
Further detail of the mandatory requirements may be found in PPN 09/14.
There is no formal right of appeal against a decision to award in this framework competition. However, a supplier who is aggrieved at the award decision may make representations to CCS during the standstill period and may, if they wish, issue proceedings to challenge the award decision in the High Court. Suppliers are strongly encouraged to seek legal advice before taking such steps as there may be costs consequences flowing from High Court proceedings.
As part of this contracts notice additional information can be accessed at:
Please note section IV.1.3
The figure stated of (999) is the highest allowable on the eNotice. However the actual number of supplier's who can apply for each lot, will be unlimited.
Appeals will be under the Public Contracts Regulations 2015.