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Belgium-Brussels: Provision of operations, integration and control of IT service management for IT systems (ITSM3 integration)
Contract award notice
Results of the procurement procedure
Section I: Contracting authority
Section II: Object
Provision of operations, integration and control of IT service management for IT systems (ITSM3 integration).
This framework contract covers the provision of IT service management support for DG Taxation and Customs Union IT systems.
From the contractor's usual premises in the EU. All information/data processed by the contractor in the context of the performance of the contract must remain stored exclusively in the EU.
Services include the integration of the technical, administrative and operational management. This involves the architecture, operations, asset, contract, security and project management aspects. The main objective is to ensure the coherence, the completeness and the efficiency of DG Taxation and Customs Union IT services. Services also include the provision of project management support, benchmarking and consultancy on collaboration. The actual operational and technical services necessary to operate or implement the systems are outside the scope of the contract.
Section IV: Procedure
Section V: Award of contract
Provision of operations, integration and control of IT service management for IT systems of the Directorate-General for Taxation and Customs Union (ITSM3 integration)
Section VI: Complementary information