II.1.4)Short description:
A Single Party Framework for the Supply of ICT Managed Services - to include Level 1, Level 2 and Level 3 services covering Services Desk, Deskside Support, and Back Office infrastructure management, operated under a single managed service.
See attached Documentation for Additional Information.
II.2.2)Additional CPV code(s)48811000 E-mail system
48820000 Servers
50312310 Maintenance of data network equipment
50312600 Maintenance and repair of information technology equipment
50312610 Maintenance of information technology equipment
50312620 Repair of information technology equipment
50320000 Repair and maintenance services of personal computers
50324000 Support services of personal computers
72250000 System and support services
72251000 Disaster recovery services
72253000 Helpdesk and support services
72253100 Helpdesk services
72253200 Systems support services
72261000 Software support services
72267100 Maintenance of information technology software
72511000 Network management software services
72513000 Office automation services
72514100 Facilities management services involving computer operation
72514300 Facilities management services for computer systems maintenance
72700000 Computer network services
72910000 Computer back-up services
II.2.4)Description of the procurement:
A Single Party Framework for the Supply of ICT Managed Services - to include Level 1, Level 2 and Level 3 services covering Services Desk, Deskside Support, and Back Office infrastructure management, operated under a single managed service.
See attached Documentation for Additional Information.
II.2.5)Award criteriaQuality criterion - Name: Technical Merit of Proposal / Weighting: 40
Quality criterion - Name: Proposals for ongoing proactive service improvements / Weighting: 20
Quality criterion - Name: Implementation/Transition plan / Weighting: 5
Price - Weighting: 35