Services - 353618-2017

09/09/2017    S173

Greece-Marousi: Provision of travel agency services

2017/S 173-353618

Contract notice


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Union Agency for Network and Information Security
Postal address: Vasilissis Sofias Street 1
Town: Maroussi, Attiki
NUTS code: EL Not specified
Postal code: 151 24
Country: Greece
Contact person: Procurement Officer
Telephone: +30 2814409711
Internet address(es):
Main address:
Address of the buyer profile:
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Other activity: Network information security.

Section II: Object

II.1)Scope of the procurement

Provision of travel agency services.

Reference number: ENISA F-SRAD-17-T39.
II.1.2)Main CPV code
63510000 Travel agency and similar services
II.1.3)Type of contract
II.1.4)Short description:

The purpose of this procurement procedure is to conclude a framework service contract with an experienced travel agency, able to provide travel arrangement services for the business trips of the Agency.

The minimum services to be provided are: booking, issuing and delivery of flight/rail/bus/ship tickets; booking of accommodation (hotel rooms); changing or cancelling transport and accommodation reservations; providing assistance in obtaining visas; car rental arrangements, etc.

II.1.5)Estimated total value
Value excluding VAT: 2 000 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
63000000 Supporting and auxiliary transport services; travel agencies services
63516000 Travel management services
II.2.3)Place of performance
NUTS code: EL Not specified
Main site or place of performance:

At the contracting authority's own premises (ENISA premises), which are located in both Maroussi, Attiki, Greece as well as in Vassilika Vouton, Heraklion, Greece.

II.2.4)Description of the procurement:

ENISA requires an experienced travel agency in order to make travel as well as accommodation arrangements as required, for ENISA staff members and external experts travelling across Europe and beyond with emphasis on the EU Member States. ENISA's offices are established in Heraklion and in Athens.

ENISA uses the term ‘Mission’ to describe an authorised business trip of its staff. Each mission has a specific mission reference number.

Travel arrangements will be made on the basis of the most convenient trip (shortest schedule possible in terms of the time schedule from departure to destination and return back) at the best possible price to ENISA, according to the provisions mentioned below.

It is the travel agency's task to advise the staff member on the most suitable travel option for the mission and where applicable, to explain the appropriate options to the staff members.

As a minimum, provision of the following services is required:

— providing information on flight/train/ship schedules, itineraries, prices — including official quotations for price comparison purposes,

— booking, issuing and delivery of flight/train/ship tickets, where applicable with the competent CRS (computer reservation systems),

— electronic ticketing,

— booking of accommodation (hotel rooms),

— providing assistance in obtaining visas.

The travel agency must be able to provide all the above listed services.

Occasionally, the travel agency may be required to provide other travel arrangement services not listed above (e.g. Web check-in, car rental arrangements, providing information on public transport means at the place of meeting and other information of importance to the traveller).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 2 000 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 12
This contract is subject to renewal: yes
Description of renewals:

The initial period of 12 months of this contract can be renewed up to 3 times each, for a maximum total of 48 months.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

As per the tender documentation.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)Conditions related to the contract
III.2.3)Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 12/10/2017
Local time: 15:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 16/10/2017
Local time: 10:30

ENISA, Vasilissis Sofias Street 1, 151 24 Maroussi, Attiki, GREECE.

Information about authorised persons and opening procedure:

A maximum of 1 legal representative per participating tenderer may attend the opening session. Tenderers shall inform the Agency in writing, via e-mail, of their intention to attend, at least 3 working days prior to the opening session.

Failing that, the contracting authority reserves the right to refuse access to its premises.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Court of Justice of the European Union
Postal address: boulevard Konrad Adenauer, Kirchberg
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
Telephone: +352 4303-1
Fax: +352 4303-2600
VI.4.2)Body responsible for mediation procedures
Official name: The European Ombudsman
Postal address: avenue du Président Robert Schuman
Town: Strasbourg
Postal code: 67001
Country: France
Telephone: +33 388172313
Fax: +33 388179062
VI.5)Date of dispatch of this notice: