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Greece-Marousi: Provision of travel agency services
Section I: Contracting authority
Section II: Object
Provision of travel agency services.
The purpose of this procurement procedure is to conclude a framework service contract with an experienced travel agency, able to provide travel arrangement services for the business trips of the Agency.
The minimum services to be provided are: booking, issuing and delivery of flight/rail/bus/ship tickets; booking of accommodation (hotel rooms); changing or cancelling transport and accommodation reservations; providing assistance in obtaining visas; car rental arrangements, etc.
At the contracting authority's own premises (ENISA premises), which are located in both Maroussi, Attiki, Greece as well as in Vassilika Vouton, Heraklion, Greece.
ENISA requires an experienced travel agency in order to make travel as well as accommodation arrangements as required, for ENISA staff members and external experts travelling across Europe and beyond with emphasis on the EU Member States. ENISA's offices are established in Heraklion and in Athens.
ENISA uses the term ‘Mission’ to describe an authorised business trip of its staff. Each mission has a specific mission reference number.
Travel arrangements will be made on the basis of the most convenient trip (shortest schedule possible in terms of the time schedule from departure to destination and return back) at the best possible price to ENISA, according to the provisions mentioned below.
It is the travel agency's task to advise the staff member on the most suitable travel option for the mission and where applicable, to explain the appropriate options to the staff members.
As a minimum, provision of the following services is required:
— providing information on flight/train/ship schedules, itineraries, prices — including official quotations for price comparison purposes,
— booking, issuing and delivery of flight/train/ship tickets, where applicable with the competent CRS (computer reservation systems),
— electronic ticketing,
— booking of accommodation (hotel rooms),
— providing assistance in obtaining visas.
The travel agency must be able to provide all the above listed services.
Occasionally, the travel agency may be required to provide other travel arrangement services not listed above (e.g. Web check-in, car rental arrangements, providing information on public transport means at the place of meeting and other information of importance to the traveller).
The initial period of 12 months of this contract can be renewed up to 3 times each, for a maximum total of 48 months.
Section III: Legal, economic, financial and technical information
As per the tender documentation.
Section IV: Procedure
ENISA, Vasilissis Sofias Street 1, 151 24 Maroussi, Attiki, GREECE.
A maximum of 1 legal representative per participating tenderer may attend the opening session. Tenderers shall inform the Agency in writing, via e-mail, of their intention to attend, at least 3 working days prior to the opening session.
Failing that, the contracting authority reserves the right to refuse access to its premises.
Section VI: Complementary information