ENISA requires an experienced travel agency in order to make travel as well as accommodation arrangements as required, for ENISA staff members and external experts travelling across Europe and beyond with emphasis on the EU Member States. ENISA's offices are established in Heraklion and in Athens.
ENISA uses the term ‘Mission’ to describe an authorised business trip of its staff. Each mission has a specific mission reference number.
Travel arrangements will be made on the basis of the most convenient trip (shortest schedule possible in terms of the time schedule from departure to destination and return back) at the best possible price to ENISA, according to the provisions mentioned below.
It is the travel agency's task to advise the staff member on the most suitable travel option for the mission and where applicable, to explain the appropriate options to the staff members.
As a minimum, provision of the following services is required:
— providing information on flight/train/ship schedules, itineraries, prices — including official quotations for price comparison purposes,
— booking, issuing and delivery of flight/train/ship tickets, where applicable with the competent CRS (computer reservation systems),
— electronic ticketing,
— booking of accommodation (hotel rooms),
— providing assistance in obtaining visas.
The travel agency must be able to provide all the above listed services.
Occasionally, the travel agency may be required to provide other travel arrangement services not listed above (e.g. Web check-in, car rental arrangements, providing information on public transport means at the place of meeting and other information of importance to the traveller).