Services - 356356-2016

13/10/2016    S198

Spain-Alicante: Staff satisfaction survey services

2016/S 198-356356

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Union Intellectual Property Office
National registration number: V-03965324
Postal address: Avenida de Europa, 4
Town: Alicante (Alicante)
NUTS code: ES521 Alicante / Alacant
Postal code: 03008
Country: Spain
E-mail: Procurement@euipo.europa.eu
Internet address(es):
Main address: https://euipo.europa.eu/ohimportal/en/public-procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=1937
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Staff satisfaction survey services.

Reference number: AO/015/16.
II.1.2)Main CPV code
79311000 Survey services
II.1.3)Type of contract
Services
II.1.4)Short description:

The work of EUIPO for the next 5 years is being defined in the strategic plan for 2020 (‘SP2020’) which has been adopted on 1.6.2016 and is further detailed in the annual work programmes of the Office. With SP2020, EUIPO wishes to continue to pursue its operational and administrative activities in the most optimal way and to be best prepared for future challenges.

The scope of the present call for tender is to obtain provision of services for staff satisfaction surveys. The surveys should be performed by an independent provider on a regular and cyclic time-frame to help the Office achieve the objectives set out in the SP2020.

II.1.5)Estimated total value
Value excluding VAT: 1 160 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.3)Place of performance
NUTS code: ES521 Alicante / Alacant
Main site or place of performance:

Avenida de Europa, 4, 03008 Alicante (Alicante), SPAIN.

II.2.4)Description of the procurement:

This call for tender will provide a contractual way of satisfying the needs for:

— provision of staff satisfaction surveys in a cyclic manner and independently,

— the management of the whole process and methodology: from questionnaire preparation and validation, to launching the survey, producing the results, analysing the results, facilitating workshops to build actions plans with EUIPO staff and managers.

Services within these domains will always be delivered under the supervision, control and authority of a EUIPO staff member.

The scope of the awarded framework contract covers the services as detailed in Annex II — technical specifications.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 1 160 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 2
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 14/11/2016
Local time: 13:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 9 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 15/11/2016
Local time: 11:00
Place:

Avenida de Europa, 4, 03008 Alicante (Alicante), SPAIN.

Information about authorised persons and opening procedure:

Each tenderer may send up to 2 representatives. The Office should be informed by fax on +34 965138500 or by e-mail to procurement@euipo.europa.eu of the names and identity document numbers of the visitors before 11.11.2016.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic invoicing will be accepted
VI.3)Additional information:

The tender documents will be available for download at the address indicated under heading I.3. The website will be updated regularly and it is the tenderers' responsibility to check for updates, modifications or answers to questions during the tendering period.

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Within 2 months of the notification to the plaintiff, or, in absence thereof, of the day on which it came to the knowledge.

VI.5)Date of dispatch of this notice:
03/10/2016