Services - 366392-2022

07/07/2022    S129

France-Paris La Défense: Mystery Shopping Activities in Financial Services

2022/S 129-366392

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Regulation (EU, Euratom) No 2018/1046

Section I: Contracting authority

I.1)Name and addresses
Official name: European Banking Authority (EBA)
National registration number: 847817798 00014
Postal address: Tour Europlaza, 20 avenue André Prothin, CS 30154
Town: Paris La Défense Cedex
NUTS code: FR105 Hauts-de-Seine
Postal code: 92927
Country: France
E-mail: tenders@eba.europa.eu
Internet address(es):
Main address: https://eba.europa.eu
Address of the buyer profile: https://eba.europa.eu/about-us/procurement
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Economic and financial affairs

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Mystery Shopping Activities in Financial Services

Reference number: EBA/2022/11/CPC/OP
II.1.2)Main CPV code
79312000 Market-testing services
II.1.3)Type of contract
Services
II.1.4)Short description:

The contracting authority (EBA) would like to sign a framework contract for mystery shopping activities in financial services, including:

— mystery shopping services,

— consultancy, benchmarking and project management services, and

—training courses.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 1 600 000.00 EUR
II.2)Description
II.2.2)Additional CPV code(s)
79311000 Survey services
79310000 Market research services
II.2.3)Place of performance
NUTS code: FR105 Hauts-de-Seine
Main site or place of performance:

The services will be provided from the contractor’s premises, remotely and with mystery shopping visits.

II.2.4)Description of the procurement:

As described in the procurement documents.

II.2.5)Award criteria
Quality criterion - Name: Quality of the operational methodology for the required services / Weighting: 28
Quality criterion - Name: Quality of the organisation, its human resources and the training to provide the mystery shopping and consulting services / Weighting: 14
Quality criterion - Name: Quality of the IT infrastructure, security and reporting / Weighting: 7
Quality criterion - Name: Proposals based on an example brief / Weighting: 21
Price - Weighting: 30
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

EU multi-annual financial framework (MFF) running from 2021 to 2027.

II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2022/S 026-065022
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1
Title:

Mystery Shopping Activities in Financial Services

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
30/06/2022
V.2.2)Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 3
The contract has been awarded to a group of economic operators: yes
V.2.3)Name and address of the contractor
Official name: Kantar S.A. (consortium / joint offer leader) – BARE International Hungary KFT (member)
National registration number: BE0428.913.808
Postal address: Rue du Marais 49-53
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. Brussel-Hoofdstad
Postal code: 1000
Country: Belgium
The contractor is an SME: no
V.2.3)Name and address of the contractor
Official name: BARE International Hungary KFT (member)
Postal address: Budapest Váci út 47
Town: Budapest
NUTS code: HU11 Budapest
Postal code: 1134
Country: Hungary
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 1 600 000.00 EUR
Total value of the contract/lot: 1 600 000.00 EUR
V.2.5)Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 3 %
Short description of the part of the contract to be subcontracted:

Less than 3 % of the work is estimated to be subcontracted.

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.2)Body responsible for mediation procedures
Official name: The European Ombudsman
Postal address: 1 avenue du président Robert Schuman
Town: Strasbourg
Postal code: 67001
Country: France
Telephone: +33 388172313
Fax: +33 388179062
Internet address: https://www.ombudsman.europa.eu/
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Any appeal must be lodged with the General Court of the European Union within two months of plaintiff being notified or, failing this, of the date on which it became known to them. Lodging of a complaint with the European Ombudsman neither suspends this deadline nor creates a new deadline for appeals.

VI.4.4)Service from which information about the review procedure may be obtained
Official name: European Banking Authority
Postal address: 20 rue Andre Prothin
Town: Courbevoie
Postal code: 92400
Country: France
E-mail: tenders@eba.europa.eu
Internet address: https://eba.europa.eu/
VI.5)Date of dispatch of this notice:
30/06/2022