Supplies - 421536-2020

08/09/2020    S174

United Kingdom-Leeds: Software package and information systems

2020/S 174-421536

Contract notice

Supplies

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: National Health Service Commissioning Board (NHS England)
Postal address: Quarry House, Quarry Hill
Town: Leeds
NUTS code: UK UNITED KINGDOM
Postal code: LS2 7UE
Country: United Kingdom
E-mail: hssf.refresh@nhs.net

Internet address(es):

Main address: https://www.england.nhs.uk

Address of the buyer profile: https://nhsengland.bravosolution.co.uk/web/login.html

I.2)Information about joint procurement
The contract is awarded by a central purchasing body
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://nhsengland.bravosolution.co.uk/web/login.html
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.nhsengland.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
National or federal agency/office
I.5)Main activity
Health

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Health Systems Support Framework — Workforce Deployment Solutions

II.1.2)Main CPV code
48000000 Software package and information systems
II.1.3)Type of contract
Supplies
II.1.4)Short description:

The NHS is moving towards a more integrated model of care delivery through Integrated Care Systems (ICS). The Health Systems Support Framework (HSSF) was established to provide a mechanism for ICS and other health and social care organisations to access the support and services they need to transform how they deliver care. NHS England and Improvement have determined a requirement to expand the scope of the HSSF in order to provide access to workforce and HR solutions which can help to deliver the NHS Long Term Plan and NHS People Plan. As such we are developing a new workforce service category and, under this procurement, are opening up the HSSF to bids from suppliers of eRostering, job planning and temporary staffing software solutions.

Further details, including a description of the services, is provided in the ITT documents available at the address above and under the Framework Lot description section II.2.4) of this notice.

II.1.5)Estimated total value
Value excluding VAT: 30 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for one lot only
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

A bidder may not hold a place on the main service lot and on Lot 0 at the same time.

Bidders, in addition, will be appointed to the framework lot in respect of all deliverables falling within the Lot to which they are appointed. As such, bidders may be awarded a framework agreement covering:

Lot 0 and the framework lot; or

Main service lot and the framework lot.

II.2)Description
II.2.1)Title:

Lot 0: Scaling Innovation (Innovation Greenhouse)

Lot No: 0
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
48100000 Industry specific software package
48330000 Scheduling and productivity software package
48332000 Scheduling software package
48442000 Financial systems software package
48450000 Time accounting or human resources software package
48451000 Enterprise resource planning software package
48460000 Analytical, scientific, mathematical or forecasting software package
48461000 Analytical or scientific software package
48462000 Mathematical or forecasting software package
48463000 Statistical software package
48482000 Business intelligence software package
72000000 IT services: consulting, software development, Internet and support
72200000 Software programming and consultancy services
72212330 Scheduling and productivity software development services
72212460 Analytical, scientific, mathematical or forecasting software development services
72220000 Systems and technical consultancy services
72221000 Business analysis consultancy services
72224100 System implementation planning services
72227000 Software integration consultancy services
72260000 Software-related services
72261000 Software support services
72262000 Software development services
72263000 Software implementation services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
II.2.4)Description of the procurement:

Lot 0 provides a mechanism for suppliers of innovative solutions within the scope of the framework agreement to bid to provide their innovation through the HSSF. Innovations must address a health and/or social care challenge within the eRostering, job planning and temporary staffing software solutions service description. Further detail on the requirements can be found in the ITT Pack.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

It is expected that services within the scope of the HSSF will be refreshed regularly. Each refresh will be the subject of a new contract notice published in OJEU allowing new organisations to bid for a place on the HSSF from the refresh date.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Main Framework

Lot No: 1
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
48100000 Industry specific software package
48330000 Scheduling and productivity software package
48332000 Scheduling software package
48442000 Financial systems software package
48450000 Time accounting or human resources software package
48451000 Enterprise resource planning software package
48460000 Analytical, scientific, mathematical or forecasting software package
48461000 Analytical or scientific software package
48462000 Mathematical or forecasting software package
48463000 Statistical software package
48482000 Business intelligence software package
72000000 IT services: consulting, software development, Internet and support
72200000 Software programming and consultancy services
72212330 Scheduling and productivity software development services
72212460 Analytical, scientific, mathematical or forecasting software development services
72220000 Systems and technical consultancy services
72221000 Business analysis consultancy services
72224100 System implementation planning services
72227000 Software integration consultancy services
72260000 Software-related services
72261000 Software support services
72262000 Software development services
72263000 Software implementation services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
II.2.4)Description of the procurement:

NHS England and Improvement have determined a requirement to expand the scope of the health systems support framework in order to provide access to workforce and HR solutions which can help to deliver the NHS Long Term Plan and NHS People Plan and enable the NHS to provide the highest possible quality of safe care services through optimised resource utilisation at national, regional, local system, organisational and individual site levels.

As such, a new workforce service category is planned to be developed within the HSSF which will provide access to solutions which can help the NHS to become a truly modern employer, enable evidence-based change, utilise national and international recognised best practice and innovations in workforce management, deployment and development of staff.

This will commence with a framework agreement as a result of this contract notice (and a new Service Line under the HSSF) for eRostering, job planning and temporary staffing software solutions.

This service line includes, but is not limited to:

eRostering

Solutions, software and implementation support to enable the intelligent planning and allocation of shifts to clinical and care staff employees, based upon staff preferences, training opportunities, skill-mix and patient need. Eligible solutions will offer universal or profession and sector specific functionality; support competency-based deployment models, both within and across organisational boundaries; enable dynamic scheduling and deployment according to patient acuity and evidence-based staffing models; enable clinical teams to work more flexibly and intelligently, using mobile applications, journey planning, eExpenses and resource management tools; provide user profiles, notifications, alerts and approval processes to ensure regulatory compliance and improve payroll, HR and bank booking processes and sickness management; employ sophisticated business intelligence and reporting to improve operational and financial performance, patient pathways, productivity and talent management.

Job planning

Solutions, software and implementation support to produce multidisciplinary, service-line job plans, based upon optimal patient pathways and organisational needs. Software will be used in conjunction with appraisal and revalidation systems to record, approve and review individual employees’ duties, responsibilities, accountabilities and objectives. Solutions will be built upon business and user requirements, and encompass user profiles, notifications and approval processes. Job plans will adhere to professional contract terms and conditions and support various business functions, such as internal reporting, external recharges and streamlined payroll processes. The solutions will support sophisticated business intelligence and reporting to improve operational and financial performance, productivity and talent management.

Temporary staffing software

Software to manage bank staff registration, shift booking and notification, and payment processes. Solutions will:

• support a variety of temporary staffing models, such as direct booking and multiple application review;

• integrate professional details and training records with eRostering vacancy information to support a competency-based approach to workforce deployment;

• support bank staff self-management and shift and payment tracking through a mobile application;

• provide sophisticated business intelligence, to support organisations and collaborative bank partnerships to understand vacancy information, set dynamic bank rates and improve associated workforce planning and management processes.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

It is expected that the services within the scope of the HSSF will be refreshed regularly. Each refresh will be the subject of a new contract notice published in OJEU allowing new organisations to bid for a place on the HSSF from the refresh date.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Framework Lot

Lot No: 2
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
72000000 IT services: consulting, software development, Internet and support
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
II.2.4)Description of the procurement:

Any supplier awarded a place on either lot 0 or the main framework Lot for eRostering, job planning and temporary staffing software solutions will also be placed on the framework lot with regards to those services. The framework lot is not open to separate bids. Places on the framework lot will be achieved by successfully bidding for a place on lot 0 or the main framework lot.

The scope of the eRostering, job planning and temporary staffing service line includes, but is not limited to:

ERostering

Solutions, software and implementation support to enable the intelligent planning and allocation of shifts to clinical and care staff employees, based upon staff preferences, training opportunities, skill-mix and patient need. Eligible solutions will offer universal or profession and sector specific functionality; support competency-based deployment models, both within and across organisational boundaries; enable dynamic scheduling and deployment according to patient acuity and evidence-based staffing models; enable clinical teams to work more flexibly and intelligently, using mobile applications, journey planning, eExpenses and resource management tools; provide user profiles, notifications, alerts and approval processes to ensure regulatory compliance and improve payroll, HR and bank booking processes and sickness management; employ sophisticated business intelligence and reporting to improve operational and financial performance, patient pathways, productivity and talent management.

Job planning

Solutions, software and implementation support to produce multidisciplinary, service-line job plans, based upon optimal patient pathways and organisational needs. Software will be used in conjunction with appraisal and revalidation systems to record, approve and review individual employees’ duties, responsibilities, accountabilities and objectives. Solutions will be built upon business and user requirements and encompass user profiles, notifications and approval processes. Job plans will adhere to professional contract terms and conditions and support various business functions, such as internal reporting, external recharges and streamlined payroll processes. The solutions will support sophisticated business intelligence and reporting to improve operational and financial performance, productivity and talent management.

Temporary staffing software

Software to manage bank staff registration, shift booking and notification and payment processes. Solutions will:

• support a variety of temporary staffing models, such as direct booking and multiple application review;

• integrate professional details and training records with eRostering vacancy information to support a competency-based approach to workforce deployment;

• support bank staff self-management and shift and payment tracking through a mobile application;

• provide sophisticated business intelligence, to support organisations and collaborative bank partnerships to understand vacancy information, set dynamic bank rates and improve associated workforce planning and management processes.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The framework lot will be renewed in line with the refresh of lot 0 and/or the main framework lot in respect of any service lines within the scope of the HSSF.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

See ITT documentation for further information.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
List and brief description of selection criteria:

As set out in the ITT, which is available in the address stated in section VI).

Minimum level(s) of standards possibly required:

As set out in the ITT, which is available in the address stated in section VI).

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
In the case of framework agreements, provide justification for any duration exceeding 4 years:

N/A

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 09/10/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Date: 09/10/2020
Local time: 12:01
Information about authorised persons and opening procedure:

Submissions received via the contracting authority's electronic tendering portal will be opened once the deadline has passed.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published:

It is expected that other requirements being developed as part of the workforce service category of the HSSF will be opened to competition later in 2020/2021.

VI.2)Information about electronic workflows
VI.3)Additional information:

1) NHS England as a contracting authority established the health systems support framework during 2018. The HSSF acts as an umbrella arrangement for all framework agreements established for services within the scope of the HSSF and indicated as being part of the HSSF arrangements.

2) The current framework agreement is for the eRostering, job planning and temporary staffing service line, as part of a new workforce service category, which will form part of the HSSF.

3) NHS England intends to establish this framework agreement for use by or on behalf of itself and other UK public sector bodies in England, Scotland, Wales and Northern Ireland (including any future successor organisation(s) to the functions exercised by any such organisation(s)). It is also anticipated that non-contracting authorities will be permitted to access the framework agreement.

4) The framework agreement may be accessed by the public sector bodies listed within the ITT documents, to the extent that they are engaged in the management and/or support of the health, care and/or wellbeing of populations within the UK or for which they are responsible.

5) Reference to health and/or social care services within this notice and the ITT documentation includes but is not limited to; primary care services, secondary care services, mental health services, community care services, tertiary care services, social care services and public health services.

6) Any interested suppliers will be required to register via our online portal at: https://nhsengland.bravosolution.co.uk/web/login.html (Project Reference: tender_4537 — HSSF — Workforce Deployment Solutions) where the ITT documents will be accessible. A single ITT has been set up (ITT Reference: ITT-861) covering all service requirements. Bidders must register for this ITT where they are interested in bidding to provide any of the services within the scope of this framework. This portal will be the channel used for issue of further information relating to this ITT.

7) It is expected that the HSSF and services within the scope of the HSSF will be refreshed regularly. Each refresh will be the subject of a new contract notice published in OJEU allowing new organisations to bid for a place on the framework from the refresh date. For existing accredited entities, the refresh process has been streamlined, allowing previous accredited capabilities to be carried forward;

8) This framework agreement will be awarded for 4 years. However from the point that a service line within the HSSF is refreshed, it is anticipated that the framework agreement covering that refreshed service line will be accessed by any participating authorities wishing to use the HSSF for those services. Further competitions that have commenced prior to a refresh date may be concluded.

VI.4)Procedures for review
VI.4.1)Review body
Official name: See VI.4.3
Town: See VI.4.3
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

The contracting authority will incorporate a minimum 10 day standstill period at the point information on the decision to award the contract is communicated to bidders. Any bidder wishing to appeal the decision to award the contract or after the award of the contract appeal the contract, shall have the rights set out in Part 3 of the Public Contracts Regulations 2015.

VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
03/09/2020