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France-Strasbourg: Transversal Operations Framework (TOF)
Section I: Contracting authority
Section II: Object
Transversal Operations Framework (TOF)
The scope of this call for tenders covers the Transversal Operations Framework (TOF). In particular, this call for tenders covers the operational activities, resulting from corrective, adaptive, perfective and preventive maintenance, of core business systems and interoperability components. This call for tenders also comprises the activities related to operational issues and fixes required as a result of incidents arising onto eu-LISA’s platform, infrastructure and related applications.
Applications Monitoring and Maintenance
‘Applications monitoring and maintenance’ includes the provision of contracted services for the monitoring and maintenance of the applications under the responsibility of the contracting authority.
The framework contract may be renewed twice automatically for a maximum period of one (1) year each.
Platform and Infrastructure Monitoring and Maintenance
'Platform and infrastructure monitoring and maintenance’ includes the provision of contracted services for the monitoring and maintenance of the platform and infrastructure supporting the execution of the applications under the responsibility of the contracting authority.
Section III: Legal, economic, financial and technical information
Section IV: Procedure
Duration exceeds four years as the implementation and maintenance of large-scale IT systems is a complex undertaking, which requires long periods for development, set-up, testing, consolidation and transition from one contractor to another. In particular, disruption of business-critical services (such as those provided to the Member States) is a risk inherently associated with transition between contractors.
Section VI: Complementary information
See Internet address provided in section I.3).