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Services - 422222-2019

09/09/2019    S173

United Kingdom-Oxford: Software package and information systems

2019/S 173-422222

Contract notice


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: UKROEd Ltd
Postal address: C/o Critchleys LLP, Beaver House, 23-38 Hythe Bridge Street
Town: Oxford
Postal code: OX1 2ET
Country: United Kingdom
Telephone: +44 7730926887
Internet address(es):
Main address:
Address of the buyer profile:
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Other activity: National Driver Offender Retraining

Section II: Object

II.1)Scope of the procurement

Managed Services Agreement for UKROEd DORS+ System

II.1.2)Main CPV code
48000000 Software package and information systems
II.1.3)Type of contract
II.1.4)Short description:

UKROEd is a private not-for-profit company, which conducts the management and administration of the NDORS Scheme (National Driver Offender Retraining Scheme) on behalf of the Road Safety Trust.

At the core of the NDORS scheme is a bespoke integration and data hub that brings together Police Forces, training providers and members of the general public who need to access driver training. It also provides access for UKROEd administrators and contracted training assessors.

The current managed services agreement for this solution expires in September 2020 and UKROEd now intends, through this procurement process, to find an appropriate partner to provide the service beyond that date.

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
48100000 Industry specific software package
48219300 Administration software package
48445000 Customer Relation Management software package
48611000 Database software package
48220000 Internet and intranet software package
48627000 Real-time operating system software package
II.2.3)Place of performance
II.2.4)Description of the procurement:

DORS+ is a bespoke software development which acts as a data and integration hub between the police, training providers and the general public. It also supports the management and administration of the NDORS scheme and the accreditation and assessment of training providers.

DORS+ consists of 4 web-based portals which support the following high level use cases:

— police forces are able to register and administer offenders for whom behavioural change education is appropriate,

— training providers are able to list course availability and manage attendance,

— the general public are able to search for and arrange appropriate training in response to an offer from the police,

— UKROEd and its contracted assessors are able to administer the scheme and the accreditation of training suppliers.

As well as the web based portal there are APIs to allow programmatic access to key DORS+ functions. The DORS+ application is written in Angular and C# using the .Net WebAPI framework.

UKROEd are looking for a partner who can provide a managed service for the DORS+ software application, ensuring that it continues to reliably support up to 2 000 000 people who access its services annually. The chosen service provider will act as the prime contractor for maintenance and support as well as ongoing development and enhancement of the platform and the secure, UK domiciled, hosting of all data and technology assets.

As detailed in full in the procurement documents, UKROEd has certain mandatory requirements which must be met. These include, but are not limited to, the following:

— BS EN ISO 9001:2015,

— BS EN ISO/IEC 27001:2017,

— UK Only Data Hosting,

— NPPV Vetting or similar.

Further, UKROEd has specified a minimum level of economic standing of 2 500 000 GBP. Bidders will need to demonstrate said level of turnover in order for their bid to be considered.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 70
Cost criterion - Name: Price / Weighting: 30
II.2.6)Estimated value
Value excluding VAT: 25 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

2 x 24 months.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 13/11/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Date: 13/11/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:

Note: To register your interest in this notice and obtain any additional information please visit the myTenders website at

The buyer has indicated that it will accept electronic responses to this notice via the postbox facility. A user guide is available at

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(MT Ref:217121)

VI.4)Procedures for review
VI.4.1)Review body
Official name: UKROEd Ltd
Postal address: C/o Critchleys LLP, Beaver House, 23-38 Hythe Bridge Street
Town: Oxford
Postal code: OX1 2ET
Country: United Kingdom
Telephone: +44 7730926887
VI.5)Date of dispatch of this notice: