Services - 423851-2018

29/09/2018    S188    European Investment Bank - Services - Contract award notice - Open procedure 

Luxembourg-Luxembourg: EIB - Provision of External Staff and Services in Support of IT Infrastructure and Operations Services at the EIB Group

2018/S 188-423851

Contract award notice

Results of the procurement procedure

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
European Investment Bank
98–100, boulevard Konrad Adenauer
Luxembourg
2950
Luxembourg
E-mail: cs-procurement@eib.org
NUTS code: LU000

Internet address(es):

Main address: http://www.eib.org

Address of the buyer profile: http://www.eib.org/about/procurement/calls/op-1455.htm

I.2)Information about joint procurement
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Economic and financial affairs

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of External Staff and Services in Support of IT Infrastructure and Operations Services at the EIB Group

Reference number: OP-1455
II.1.2)Main CPV code
72000000
II.1.3)Type of contract
Services
II.1.4)Short description:

The scope of this call for tenders is the provision of external staff members and specific services to support the activities of the respective organisational units of the Information Technology (IT) Department of the European Investment Bank.

This call for tenders is divided into 3 distinct lots, each lot representing a different technical domain and scope:

— Lot 1: provision of staff and services to support IT end user and identity and access management services at the EIB Group’s premises in Luxembourg and its external offices worldwide,

— Lot 2: provision of staff and services to support IT infrastructure operations at the EIB Group’s premises in Luxembourg,

— Lot 3: provision of staff and services to support IT network and unified communication operations at the EIB Group’s premises in Luxembourg.

This contract award notice concerns Lot 1 only.

II.1.6)Information about lots
This contract is divided into lots: yes
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 62 181 090.00 EUR
II.2)Description
II.2.1)Title:

Provision of staff and services to support IT End User and Identity and Access Management Services at the EIB Group’s Premises in Luxembourg and its External Offices Worldwide

Lot No: 1
II.2.2)Additional CPV code(s)
72250000
72253000
72253200
72261000
72253100
72212516
72212650
72500000
72510000
72540000
72600000
72610000
72611000
II.2.3)Place of performance
NUTS code: LU00
Main site or place of performance:

Mainly onsite at the premises of EIB in Luxembourg and at its external offices worldwide, and off-site for on-call services or near shoring.

II.2.4)Description of the procurement:

One framework agreement will be signed with 1 service provider.

Lot 1 covers services in the following domains:

— service desk 1st and 2nd line support services,

— end user client support services,

— end user service asset management services,

— end user service asset management services for stock,

— external office support services,

— end user engineering services,

— Microsoft server applications engineering services,

— identity and access management services.

Services will be rendered through onsite presence of agents, unless otherwise specified.

II.2.5)Award criteria
Quality criterion - Name: SLA management and the SLA between the Bank and the Service Provider / Weighting: 50
Quality criterion - Name: Recruitment capabilities and the ability to source quality service provider staff in a timely manner / Weighting: 150
Quality criterion - Name: Description of training organisation and practices / Weighting: 50
Quality criterion - Name: Measures that will be taken by the service provider for staff retention / Weighting: 75
Quality criterion - Name: Customer relations / Weighting: 50
Quality criterion - Name: Good practices and technological evolution / Weighting: 100
Quality criterion - Name: Knowledge management / Weighting: 75
Quality criterion - Name: Handover and exit assistance / Weighting: 50
Quality criterion - Name: Hypothetical assignment terms of reference / Weighting: 100
Quality criterion - Name: Near shoring / Weighting: 50
Price - Weighting: 250
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 247-516961
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1
Lot No: 1
Title:

Provision of Staff and Services to Support IT End User and Identity and Access Management Services at the EIB Group’s Premises in Luxembourg and its External Offices Worldwide

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
21/08/2018
V.2.2)Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: yes
V.2.3)Name and address of the contractor
Fujitsu Technology Solutions (Luxembourg) S.A. (consortium leader)
89C rue Pafebruch
Capellen
8308
Luxembourg
NUTS code: LU000
The contractor is an SME: no
V.2.3)Name and address of the contractor
Intrasoft International SA
2B rue Nicolas Bové
Luxembourg
1253
Luxembourg
NUTS code: LU000
The contractor is an SME: no
V.2.3)Name and address of the contractor
CTG IT Solutions SA
10A rue des Mérovingiens
Bertrange
8070
Luxembourg
NUTS code: LU000
The contractor is an SME: no
V.2.3)Name and address of the contractor
AxiansEU – Digital Solutions S.A.
Edificio Atlantis – Av. Dom João II, 44C, Piso 5
Lisbon
1990-095
Portugal
NUTS code: PT170
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 62 181 090.00 EUR
Total value of the contract/lot: 62 181 090.00 EUR
V.2.5)Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 5 %

Section VI: Complementary information

VI.3)Additional information:

Rules on access to the market:

Participation in this call for tenders is open on equal terms to all natural and legal persons falling within the scope of the EU Treaties (this includes all economic operators registered in the EU and all EU citizens).

Procurement procedures of the EIB are not covered by the WTO Multilateral Government Procurement Agreement (GPA).

Tenderers established in third countries (non-EU countries) do not have the right to participate in this call for tenders unless there are bilateral or special international agreements in the field of public procurement between a third county and the European Union in place. In case there is no such agreement, or the agreement does not apply to the kind of contracts put out to tender, tenderers of third countries are not entitled to participate. For further details please see also http://ec.europa.eu/trade/policy/accessing-markets/public-procurement/

The relevant international agreements in the field of public procurement are:

— stabilisation and Association Agreements (SAA) for economic operators established in FYROM, Albania, Montenegro, Serbia and Bosnia and Herzegovina,

— EEA Agreement for economic operators established in Iceland, Norway and Liechtenstein.

The above rules of access to the market apply to single tenderers as well as partners in a consortium of tenderers. It is to be noted that the rules of access to the market do not apply to subcontractors, i.e. a consortium of eligible tenderers could choose a subcontractor from a non-eligible country.

VI.4)Procedures for review
VI.4.1)Review body
General Court of the European Union
rue du Fort Niedergrünewald
Luxembourg
2925
Luxembourg
Telephone: +352 4303-1
E-mail: generalcourt.registry@curia.europa.eu
Fax: +352 4303-2100

Internet address: http://curia.europa.eu

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Within 2 months of the notification to the plaintiff, or, in absence thereof, of the day on which it came to the knowledge.

VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
17/09/2018