Dienstleistungen - 425460-2022

05/08/2022    S150

Luxembourg-Luxembourg: Provision of Services in the Area of eFront Maintenance and Functional Administration

2022/S 150-425460

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Investment Fund
Postal address: 37B, avenue J.F. Kennedy
Town: Luxembourg
NUTS code: LU00 Luxembourg
Postal code: L-2968
Country: Luxembourg
Contact person: SPA Procurement
E-mail: eif-procurement@eif.org
Internet address(es):
Main address: https://www.eif.org/
Address of the buyer profile: https://www.eif.org/who_we_are/governance/procurement/index.htm
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of Services in the Area of eFront Maintenance and Functional Administration

Reference number: 2021-OIM-ISM-BUS-007
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
Services
II.1.4)Short description:

The current eFront platform is used as a core solution by most of EIF business lines since 2012. This is an integrated platform based on eFront solutions, hosted and run by the software vendor eFront in AWS cloud, and currently supported and maintained for EIF by eFront professional services.

Through this call for tender, the EIF expects to find service provider(s) to whom delegate the scope of services defined in the Terms of reference:

— management of the below services;

— corrective and preventive maintenance, including technical debts;

— evolutive maintenance, including small enhancements as well as larger topics such as new products/mandates modelisation, new features, modification related to organisational changes;

— release deployment;

— support and helpdesk to end users, also covering updates on production environment, trainings and documentation;

— batches monitoring.

II.1.6)Information about lots
This contract is divided into lots: yes
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 13 460 000.00 EUR
II.2)Description
II.2.1)Title:

Maintenance on eFront Application

Lot No: 1
II.2.2)Additional CPV code(s)
72267000 Software maintenance and repair services
72267100 Maintenance of information technology software
II.2.3)Place of performance
NUTS code: LU000 Luxembourg
Main site or place of performance:

In principle, the service provider will work from EIF headquarters (located in Luxembourg, 37B, avenue J.F. Kennedy). More details are provided in Section 5.4 of the Terms of reference.

II.2.4)Description of the procurement:

In lot 1 the EIF is looking for a single service provider able to offer the services described in the Terms of reference (Section 6) concerning software maintenance of eFront application (for sake of clarity, eFront reporting solutions are excluded from this lot and subject of the lot 2).

Maximum value for lot 1 is 67 % out of the total value of this procurement procedure over four (4) years.

II.2.5)Award criteria
Quality criterion - Name: Qualitative award criteria / Weighting: 80
Price - Weighting: 20
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Maintenance on eFront Reporting Tools and eFront DataWareHouse (DWH)

Lot No: 2
II.2.2)Additional CPV code(s)
72267000 Software maintenance and repair services
72267100 Maintenance of information technology software
72266000 Software consultancy services
II.2.3)Place of performance
NUTS code: LU000 Luxembourg
Main site or place of performance:

In principle the service provider will work from EIF headquarters (located in Luxembourg, 37B, avenue J.F. Kennedy). More details are provided in Section 5.4 of the Terms of reference.

II.2.4)Description of the procurement:

In lot 2 the EIF is looking for a single service provider able to offer the services described in the Terms of reference (Section 7) for what concerns software maintenance of eFront reporting solutions.

Maximum value for lot 2 is 23 % out of the total value of this procurement procedure over four (4) years.

II.2.5)Award criteria
Quality criterion - Name: Qualitative award criteria / Weighting: 80
Price - Weighting: 20
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Helpdesk to eFront Users

Lot No: 3
II.2.2)Additional CPV code(s)
72261000 Software support services
II.2.3)Place of performance
NUTS code: LU000 Luxembourg
Main site or place of performance:

In principle the service provider will work from EIF headquarters (located in Luxembourg, 37B, avenue J.F. Kennedy). More details are provided in Section 5.4 of the Terms of reference.

II.2.4)Description of the procurement:

In lot 3 the EIF is looking for a single provider able to offer services described in the Terms of reference (Section 8), not directly related to software maintenance of eFront solutions, but to service desk support to end-users.

Maximum value for lot 3 is 10 % out of the total value of this procurement procedure over four (4) years.

II.2.5)Award criteria
Quality criterion - Name: Qualitative award criteria / Weighting: 80
Price - Weighting: 20
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2021/S 192-498592
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1
Lot No: 1,2,3
Title:

Provision of Services in the Area of eFront Maintenance and Functional Administration

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
29/06/2022
V.2.2)Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: eFront SAS
Postal address: 2/4 rue Louis David
Town: Paris
NUTS code: FR France
Postal code: 75116
Country: France
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 13 460 000.00 EUR
Total value of the contract/lot: 13 460 000.00 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
Telephone: +352 43031
Fax: +352 4303-2100
Internet address: https://curia.europa.eu
VI.5)Date of dispatch of this notice:
29/07/2022