Services - 428484-2019

12/09/2019    S176

United Kingdom-Leeds: Customer satisfaction survey

2019/S 176-428484

Prior information notice

This notice is for prior information only

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: NHS England
Postal address: Quarry House, Quarry Hill
Town: Leeds
NUTS code: UK UNITED KINGDOM
Postal code: LS1 7UE
Country: United Kingdom
Contact person: Natalie Hailwood
E-mail: natalie.hailwood@nhs.net
Telephone: +44 7860178959

Internet address(es):

Main address: www.england.nhs.uk

Address of the buyer profile: www.nhsengland.bravosolution.co.uk

I.2)Information about joint procurement
I.3)Communication
Additional information can be obtained from the abovementioned address
I.4)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)Main activity
Health

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

500000

II.1.2)Main CPV code
79342311 Customer satisfaction survey
II.1.3)Type of contract
Services
II.1.4)Short description:

NHS England is leading the way in cancer care by recognising that quality of life (QoL) is as important to patients as survival. The NHS Long Term Plan for Cancer includes a commitment to ’introduce an innovative quality of life metric to track and respond to the long-term impact of cancer’. Monitoring QoL outcomes will help us to understand the impact of cancer and its treatment — and design services that support people to live well with and beyond cancer.

A pilot project is underway testing the collection of QoL data. As of August 2019, over 3 000 patients have been invited to complete a survey. Patients’ responses (both digital and on paper) have been linked with data held by the National Cancer Registration and Analysis Service (NCRAS).

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
79342310 Customer survey services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
II.2.4)Description of the procurement:

The purpose of the procurement is to select the best value, appropriately skilled and experienced supplier to collect survey data from cancer patients using both digital and paper modes of administration.

Data collected will be used to produce a national quality of life metric for cancer, in line with the commitment in the NHS Long Term Plan. This is a joint project between NHS England and the National Cancer Registration and Analysis Service (NCRAS) based at Public Health England.

II.2.14)Additional information
II.3)Estimated date of publication of contract notice:
01/02/2020

Section IV: Procedure

IV.1)Description
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no

Section VI: Complementary information

VI.3)Additional information:
VI.5)Date of dispatch of this notice:
10/09/2019