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Usługi - 43163-2021

Submission deadline has been amended by:  101572-2021
28/01/2021    S19

Poland-Warsaw: Framework Contract for the Provision of Mobile Telephony Services

2021/S 019-043163

Contract notice

Services

Legal Basis:
Regulation (EU, Euratom) No 2018/1046

Section I: Contracting authority

I.1)Name and addresses
Official name: Frontex — European Border and Coast Guard Agency
National registration number: 140232006
Postal address: Plac Europejski 6
Town: Warsaw
NUTS code: PL911 Miasto Warszawa
Postal code: 00-844
Country: Poland
E-mail: procurement@frontex.europa.eu
Telephone: +48 222059500
Fax: +48 222059501
Internet address(es):
Main address: https://frontex.europa.eu/
Address of the buyer profile: https://frontex.europa.eu/
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=7773
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Framework Contract for the Provision of Mobile Telephony Services

Reference number: FRONTEX/OP/748/2020/SB
II.1.2)Main CPV code
64210000 Telephone and data transmission services
II.1.3)Type of contract
Services
II.1.4)Short description:

The aim of this procurement procedure is the conclusion of framework service contract with single economic operator for the provision of mobile telephony services for staff members and additional selected personnel.

The framework contracts resulting from this tender will be a source of services for the following areas:

1) Provision of SIM cards with subscription plans for mobile voice, text and data services at geographically dispersed locations in the EU MSs and in other countries outside the EU;

2) Provision of solution for mobile services usage control, including the management of data and voice plans, configuration of services on specific sim cards and;

3) Provision of the professional helpdesk that provides troubleshooting to incident notifications and service support operating on 24/7 basis.

Provision of mobile telephony hardware (mobile phones, tablets, smartphone, modems etc.) is out of the scope of this procurement procedure.

II.1.5)Estimated total value
Value excluding VAT: 4 500 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)
64210000 Telephone and data transmission services
64212000 Mobile-telephone services
64212900 Pre-paid phone card provider services
II.2.3)Place of performance
NUTS code: PL POLSKA
NUTS code: PL91 Warszawski stołeczny
Main site or place of performance:

Frontex, Pl. Europejski 6, 00-844 Warsaw, POLAND.

II.2.4)Description of the procurement:

The framework contracts resulting from this tender will involve the following services:

— deployment of sim cards — numbers portability plan;

— provision of sim cards with subscription plans for mobile voice, text and data services;

— expense management of voice, data and text services and billing requirements;

— service support including: professional 24/7 helpdesk; troubleshooting support; comprehensive solutions to technical issues and incidents;

— complaint procedure for disputed/improper charges or irregularities related to the service performance or billing information;

— special desirable requirement: Provision of specific local SIM cards with voice and data services, in prepaid or post-paid subscription.

The services will be executed on the basis of order forms implementing the framework contract.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 4 500 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The FWC may be prolonged maximum one time for a period of another 24 months and on the same conditions (subject to benchmarking and price revision in accordance with Annex III – Draft of FWC) unless one of the parties informs the other of its intention not to extend the contract and such notification is received by the party to which it is addressed, no later than 3 months before the contract.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 25/02/2021
Local time: 15:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 01/03/2021
Local time: 11:00
Place:

Frontex, Plac Europejski 6, 00-844 Warsaw, POLAND or by means of audio-video remote Skype for Business session.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: cfi.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 43032100
Internet address: http://curia.europa.eu/
VI.4.2)Body responsible for mediation procedures
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: cfi.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 43032100
Internet address: http://curia.europa.eu/
VI.4.4)Service from which information about the review procedure may be obtained
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: cfi.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 43032100
Internet address: http://curia.europa.eu/
VI.5)Date of dispatch of this notice:
21/01/2021