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Services - 443212-2020

21/09/2020    S183

United Kingdom-London: IT services: consulting, software development, Internet and support

2020/S 183-443212

Voluntary ex ante transparency notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority/entity

I.1)Name and addresses
Official name: Ministry of Justice
Postal address: 102 Petty France
Town: London
NUTS code: UK UNITED KINGDOM
Postal code: SW1H 9AJ
Country: United Kingdom
E-mail: Stefan.Phillips1@justice.gov.uk
Telephone: +44 2033343555
Internet address(es):
Main address: www.gov.uk
I.4)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

End User Computing Services for Her Majesty's Prisons and Probations Service staff and HMPS Headquarters

II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
Services
II.1.4)Short description:

The provision of end user computing and ancillary services to support the management of Her Majesty’s Prison Service staff in England and Wales and HMPS Headquarters. These will form the primary IT devices used by HMPPS staff The service will cover the provision of hardware (including laptops, desktops and thin clients), software and other ancillary services. It will be based on an application/desktop presentation service using a Citrix and Azure backend. It will enable access to and use of other services within the Ministry of Justice IT ecosystem through connection to these other services. It will provide some support for both hardware and software, engaging with other supplier functions to resolve incidents. It will provide ancillary services relating to the provision of IT infrastructure on this scale, including but not limited to elements of business continuity, capacity management, incident management, change management, etc.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 47 785 885.29 GBP
II.2)Description
II.2.2)Additional CPV code(s)
72300000 Data services
72400000 Internet services
72500000 Computer-related services
72600000 Computer support and consultancy services
72700000 Computer network services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

102 Petty France, London.

II.2.4)Description of the procurement:

The provision of end user computing and ancillary services to support the management of Her Majesty’s Prison Service staff in England and Wales and HMPS Headquarters. These will form the primary IT devices used by HMPPS staff The service will cover the provision of hardware (including laptops, desktops and thin clients), software, and other ancillary services. It will be based on an application/desktop presentation service using a Citrix and Azure backend. It will enable access to and use of other services within the Ministry of Justice IT ecosystem through connection to these other services. It will provide some support for both hardware and software, engaging with other supplier functions to resolve incidents. It will provide ancillary services relating to the provision of IT infrastructure on this scale, including but not limited to elements of business continuity, capacity management, incident management, change management, etc.

II.2.5)Award criteria
II.2.11)Information about options
Options: yes
Description of options:

Option to extend for 2 periods of 6 months each.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Negotiated procedure without prior publication
  • The works, supplies or services can be provided only by a particular economic operator for the following reason:
    • absence of competition for technical reasons
Explanation:

The authority relies on the ground set out within Regulation 32(2)(b)(ii) (Use of negotiated procedure without prior publication) of the Public Contracts Regulations 2015. For technical reasons, the authority has concluded that the services can be provided only by a particular economic operator. This is the incumbent supplier (Entserv UK Ltd). who currently provide the services that form the subject matter of this contract under a contract with the authority since the 1 January 2018.

The term of the contract is for a period of 22 months to August 2022, with one optional year of extension to August 2023. The contract has been drafted to facilitate the volumetric decrease in services provided over the course of the term, decreasing spend from the maximum possible established in this VEAT.

Entserv currently provides the computer environment, operator systems and a number of tools and applications necessary for prison officers and head office staff to perform their jobs. The authority assists with the supply of computer devices to Entserv and they provide a managed end-to-end IT service. The infrastructure/platform used by Entserv is owned by them which means the authority could not transfer this infrastructure/platform to another provider for it to use to provide the same services to the authority.

In order for the authority to move away from Entserv it would have to build its own infrastructure and service or another provider would need to build/develop an infrastructure onto which an equivalent service would be run. This is a complex undertaking and would take several years of planning and implementation. Therefore, it is the authority’s view that it is likely that appointing a different supplier would not only involve prohibitive cost and an unacceptable level of risk but also that no other supplier would choose to bid for such a short term appointment.

The authority’s approach to replacing the EUCS Services is already underway as part of its Prison Technology Transformation Programme (‘PTTP’). One of the PTTP aims is to modernise the services within scope of this contract through a more strategic operating model. This project will deliver its services over the course of the next two to three years, transitioning services from the current contract to this different way of working – comprising some services provided in-house, and other elements disaggregated for further competition.

The absence of competition has not arisen as a result of an artificial narrowing down of the parameters of the procurement.

IV.1.3)Information about framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

Section V: Award of contract/concession

Title:

End User Computing Services for Her Majesty’s Prison and Probations Service staff and HMPS Headquarters

V.2)Award of contract/concession
V.2.1)Date of contract award decision:
15/09/2020
V.2.2)Information about tenders
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor/concessionaire
Official name: Entserv UK
Postal address: Royal Pavilion, Wellesley Road
Town: Aldershot
NUTS code: UKJ SOUTH EAST (ENGLAND)
Country: United Kingdom
The contractor/concessionaire will be an SME: no
V.2.4)Information on value of the contract/lot/concession (excluding VAT)
Lowest offer: 47 785 885.29 GBP / Highest offer: 47 785 885.29 GBP taken into consideration
V.2.5)Information about subcontracting
The contract/lot/concession is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 29 %
Short description of the part of the contract to be subcontracted:

Azure hosting services for Citrix backend and desktop presentation.

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: High Court
Postal address: Royal Courts of Justice, Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
VI.5)Date of dispatch of this notice:
16/09/2020