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United Kingdom-Irvine: Alarm-monitoring services
Prior information notice
This notice is for prior information only
Section I: Contracting authority
Section II: Object
Provision of a Telecare Call Monitoring and Alarm Receiving Centre.
The Council requires a Provider who shall operate and maintain a call handling system which is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. The service is required 24 hours per day, 365 days per year including bank and public holidays for the benefit of adults and older people assessed by the Council as requiring this service who live within the North Ayrshire Council area which includes the islands of Arran and Cumbrae.
North Ayrshire Council area including the islands of Cumbrae and Arran.
The Provider shall operate and maintain a call handling system that is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. Service Users will include adults and older people assessed by the Council Health and Social Care Partnership as requiring a Service and who live within the North Ayrshire Council area. The Provider shall provide a Service 24 hours per day, 365 days per year including bank and public holidays.
Section IV: Procedure
Section VI: Complementary information
The Council is seeking expressions of interest for the provision of a Telecare Call Monitoring and Alarm Receiving Centre for a 12 month period, from 1.9.2018 to 31.8.2019.
We have 4,200 service users with a variety of Telecare equipment (predominantly Tunstall). The average call volume of both incoming and outgoing calls totals between 21 000 to 25 800 calls per month (based on statistics from October 2016 to September 2017).
Telecare is recognised by Central and Local Government as being a key element in achieving key national objectives such as earlier hospital discharge, reduction on reliance on traditional care at home services, reduction in hospital admissions and an increase in the number of people remaining in their own homes rather than long term care facilities.
Demand for the Telecare Service is expected to continue to grow and contribute to the Government's 2020 vision for our health system (in that everyone will be able to live longer, healthier lives at home, or in a homely setting and where an integrated health and social care approach will focus on prevention, anticipation and supported self management). Key drivers include the outcomes contained within the National Telehealth and Telecare Delivery Plan for Scotland and Reshaping Care for Older People Programme and the Personalisation Agenda focus on this approach.
The Service Provider shall ensure that service standards including response times to calls from Units Linked and Telecare Periphery Equipment are in accordance with the standards set out in the TSA Telecare Code of Practice (latest version) or equivalent / higher standards.
Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=517909.