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Apartado I: Poder adjudicador
Apartado II: Objeto
81261415 — Developing Capacities for Human-Centred Service Design and Innovative Participation in Palestinian Municipalities
Technical cooperation with the Palestinian Territories (BMZ):
E-Governance in Palestine and the MENA region (INDIGO)
With the project ‘E-Governance in Palestine and the MENA region (INDIGO)’, commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ) until April 2024, the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) aims to promote citizen-centred, inclusive digital governance in Palestine and the MENA region, with a specific focus on the municipal level.
In this framework, GIZ is seeking to procure the services of a contractor to support the development of capacities for human-centred service design and innovative participation in the Palestinian local governance sector.
The assignment is planned to be carried out between March 2021 and September 2023 with a total of 250 expert days for two international technical short-term experts (including one team leader) and 106 expert days for one national technical short-term expert.
The political context in the Palestinian Territories is characterised by ongoing conflict, limited mobility as well as geographical and social fragmentation. Against this background, the creation of a wide range of high-quality, citizen-centred and accessible digital services and innovative forms of participation can help to reduce regional disparities and strengthen social cohesion and inclusion. Local authorities play a key role in this respect.
So far, and despite a relatively young and tech-savvy Palestinian population, the provision of public services at municipal level and the interaction between the state and citizens are predominantly analogue. The few existing digital services and participation formats are little user-friendly and accessible, and the uptake remains low. The core problem here is that human-centred design approaches to digital transformation are still relatively unknown and, accordingly, digital solutions are usually developed without the active involvement of the users. If participation takes place, it is limited to the commenting on already developed products, rather than engaging citizens in a co-creative process from defining the problem to developing and testing solutions. Users are often seen as a homogeneous group, whereas the specific needs of certain social groups such as women, the elderly or people with disabilities are not taken into consideration. Thus, the great potentials of digital transformation to reduce regional disparities and strengthen accessibility, transparency, and social cohesion are not yet being exploited.
With the new project ‘E-Governance in Palestine and the MENA region (INDIGO)’, commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ) until April 2024, the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) aims to tackle this challenge and to promote citizen-centred, inclusive digital governance in Palestine and the MENA region, with a specific focus on the municipal level.
INDIGO (the short name of the project stands for Inclusive Digital Governance) is managed by a project team based in Ramallah and consists of two bilateral components targeting the Palestinian Territories and one regional component targeting the countries of the MENA region.
In the Palestinian context, INDIGO is implemented in close cooperation with the Palestinian Ministry of Local Government (MoLG), the Association of Palestinian Local Authorities (APLA), the Municipal Development and Lending Fund (MDLF), selected municipalities, as well as a wide range of civil society actors. Here, the target group of the project is the population of the Palestinian Territories who benefits from improved services and participation opportunities provided by municipalities in the West Bank and the Gaza Strip. Especially women, people with disabilities, and people living in marginalized areas should benefit from increased availability and accessibility.
GIZ is seeking to procure the services of a contractor to develop capacities for human-centred service design and innovative participation in the Palestinian local governance sector. This will contribute to the achievement of the following two outputs of the overall project:
1) the range of inclusive digital services developed with users that are offered by municipalities has improved;
2) the range of co-creative and digital participation opportunities that are offered for citizens and the private sector has improved in selected municipalities.
The assignment will only be entrusted to companies with the required expertise and capacity (eligible companies), which meet the criteria listed in the document ‘Request to participate and Eligibility declaration by applicants (Call for competition)’, and which are not excluded under the terms of Sections 123 or 124 of the German Act against Restraints of Competition (GWB), or who can prove restoration of their integrity in line with Section 125 of the same act.
If there is a previously announced limit to the number of applicants, an assessment will be carried out according to the relevant evaluation scale included in the tender documents.
Apartado III: Información de carácter jurídico, económico, financiero y técnico
1) trading name and address, commercial register number;
2) eligibility declaration that no grounds for exclusion in Section 123, 124 of the German Act Against Restraints of Competition (GWB) apply;
3) eligibility declaration subcontractors if applicable;
4) association clause if applicable.
1) declaration on the average annual turnover for the last 3 financial years (last-but-four financial year can be included in case of invitation to tender held within 6 months of end of last financial year);
2) declaration on the number of employees as at 31.12 of the previous year.
1) average annual turnover for the last 3 years at least EUR 90 000.00;
2) number of employees as at 31.12 of the previous year at least 3 persons.
It is necessary to provide references in the technical field ‘Design of public services through a human-centered design approach (Design Thinking/Service Design)’ with a minimum commission value of EUR 30 000.00.
1) at least 5 reference projects in the technical field ‘Design of public services through a human-centered design approach (Design Thinking/Service Design)’ in the last 3 years;
2) the technical assessment is only based on reference projects with a minimum commission value of EUR 30 000.00.
Please note: Expert 2 must have the permit or status to access Israel and the Palestinian territories (which might not be the case for certain nationalities or people with a certain legal status). Due to its importance for the work and services this is an exclusion criteria.
Apartado IV: Procedimiento
Apartado VI: Información complementaria
The communication with the bidders will only take place via GIZ e-tendering platform (VMS).
According to Article 160, Section 3 of the German Act Against Restraint of Competition (GWB), application for review is not permissible insofar as
1) the applicant has identified the claimed infringement of the procurement rules before submitting the application for review and has not submitted a complaint to the contracting authority within a period of 10 calendar days; the expiry of the period pursuant to Article 134, Section 2 remains unaffected;
2) complaints of infringements of procurement rules that are evident in the tender notice are not submitted to the contracting authority at the latest by the expiry of the deadline for the application or by the deadline for the submission of bids, specified in the tender notice;
3) complaints of infringements of procurement rules that first become evident in the tender documents are not submitted to the contracting authority at the latest by the expiry of the deadline for application or by the deadline for the submission of bids;
4) more than 15 calendar days have expired since receipt of notification from the contracting authority that it is unwilling to redress the complaint.
Sentence 1 does not apply in the case of an application to determine the invalidity of the contract in accordance with Article 135, Section 1 (2). Article 134, Section 1, Sentence 2 remains unaffected.