Services - 457965-2018

19/10/2018    S202    Agencies - Services - Contract award notice - Open procedure 

United Kingdom-London: Outsourced IT Service Desk

2018/S 202-457965

Contract award notice

Results of the procurement procedure

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
European Medicines Agency
30 Churchill Place, Canary Wharf
London
E14 5EU
United Kingdom
E-mail: CSO-tenders@ema.europa.eu
NUTS code: UKI4

Internet address(es):

Main address: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

Address of the buyer profile: http://www.ema.europa.eu/ema/index.jsp?curl=pages/about_us/general/general_content_000259.jsp&mid=WC0b01ac0580029487

I.2)Information about joint procurement
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Outsourced IT Service Desk

Reference number: EMA/2017/30/SV
II.1.2)Main CPV code
72250000
II.1.3)Type of contract
Services
II.1.4)Short description:

The agency aims to contract with 2 economic operators in priority order to provide an outsourced IT service desk service including audio-visual support for the EMA and its stakeholders.

Services are to be provided at the agency’s new location in Amsterdam; however knowledge transfer will take place at the agency’s current location in London during the course of 2018.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 6 200 000.00 EUR
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
72253100
72253000
72610000
72611000
72261000
II.2.3)Place of performance
NUTS code: NL329
II.2.4)Description of the procurement:

Outsourced IT service desk.

II.2.5)Award criteria
Quality criterion - Name: Quality of the service proposed / Weighting: 27
Quality criterion - Name: Quality of service management / Weighting: 26
Quality criterion - Name: Management of human capital / Weighting: 12
Price - Weighting: 35
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2018/S 038-081974
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: EMA/2018/33/SV
Title:

Outsourced IT Service Desk

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
17/09/2018
V.2.2)Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: yes
V.2.3)Name and address of the contractor
Axianseu Digital Solutions
Lisbon
Portugal
NUTS code: PT
The contractor is an SME: no
V.2.3)Name and address of the contractor
Intrasoft International SA
Luxembourg
Luxembourg
NUTS code: LU0
The contractor is an SME: no
V.2.3)Name and address of the contractor
Infeurope
Luxembourg
Luxembourg
NUTS code: LU0
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 6 200 000.00 EUR
Total value of the contract/lot: 6 200 000.00 EUR
V.2.5)Information about subcontracting
The contract is likely to be subcontracted
Short description of the part of the contract to be subcontracted:

Not known.

Section V: Award of contract

Contract No: EMA/2018/34/SV
Title:

Outsourced IT Service Desk

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
08/10/2018
V.2.2)Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Cronos International
Capellen
Luxembourg
NUTS code: LU
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 6 200 000.00 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

Please note that only 1 tender per tenderer may be submitted.

VI.4)Procedures for review
VI.4.1)Review body
General Court
rue du Fort Niedergrünewald
Luxembourg
2925
Luxembourg
Telephone: +352 4303-1
E-mail: generalcourt.registry@curia.europa.eu
Fax: +352 4303-2100

Internet address: http://curia.europa.eu

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

You may submit any observations concerning the award procedure to the Contracting Authority indicated under heading I.1.

If you believe that there was maladministration, you may lodge a complaint to the European Ombudsman within 2 years of the date when you became aware of the facts on which the complaint is based (see http://www.ombudsman.europa.eu). Such complaint does not have as an effect either to suspend the time limit to launch an appeal or to open a new period for lodging an appeal.

Within 2 months of the notification of the award decision you may lodge an appeal to the body referred to in VI.4.1.

VI.4.4)Service from which information about the review procedure may be obtained
European Medicines Agency
30 Churchill Place, Canary Wharf
London
E14 5EU
United Kingdom
Telephone: +44 2036606000
E-mail: info@ema.europa.eu
Fax: +44 2036605555

Internet address: http://www.ema.europa.eu/ema/

VI.5)Date of dispatch of this notice:
12/10/2018