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United Kingdom-London: Highway toll services
Section I: Contracting authority
Section II: Object
Free-Flow Charging Package B: UK Enforcement Services
Highways England is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England.
Highways England is procuring (as a procurement agent on behalf of the secretary of state for transport, as described in the Highways England framework document annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme. A road user charge has been collected at this crossing since 2003 to manage the high demand for its use. Any solution is expected to offer proportionate scalability where systems and operations can deal with alternative charging schemes.
This contract notice is for UK Enforcement Services as part of the overall free-flow charging service solution, and comprises of managing enforcement activities for vehicles registered in the UK including penalty charge payment processing and customer services.
Highways England is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England. Highways England’s road network totals around 4 300 miles and is commonly known as the strategic road network.
The Dartford-Thurrock River Crossing is a critical part of the strategic road network in the South East of England. It spans the River Thames between Dartford and Thurrock, approximately 16 miles east of central London, and forms a trunk road link (the A282 Trunk Road) that connects the M25 London Orbital motorway either side of the Thames to create a complete strategic road network around London.
Highways England is procuring (as a procurement agent on behalf of the Secretary of State for Transport, as described in the Highways England framework document annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme. A road user charge has been collected at this crossing since 2003 to manage the high demand for its use. Any solution is expected to offer proportionate scalability where systems and operations can deal with alternative charging schemes.
Highways England’s second generation free-flow charging service solution will be contracted through 3 main packages, each under a separate contract notice, and each delivered as a complete end-to-end managed service, including people operations, systems and maintenance. This contract notice is for UK Enforcement Services (Package B) as part of the overall free-flow charging service solution, and comprises of managing enforcement activities for vehicles registered in the UK including penalty charge payment processing and customer services. The other proposed elements of the free-flow charging solution are road user charging services (Package A) and Non-UK Enforcement Services (Package C). Package A and C are subject to separate contract notices and separate procurement exercises.
The UK Enforcement Services contract consists of the following services:
(a) implementation of a new solution and transition of existing data within 18 months of the contract commencement date;
(b) provision of revenue protection services covering the enforcement lifecycle, including:
— handling penalty charge records for contravention candidates and identifying the persons liable,
— issuing and recovering penalty charge notices,
— managing and supporting the full scope of representations and appeals in the enforcement lifecycle, and
— interfacing with debt registration organisations.
(c) processing of payments;
(d) provision of a suite of contact channels;
(e) provision of a customer support offering for managing communications (e.g. enquiries, complaints, Freedom of Information requests, subject access requests);
(f) provision of financial reconciliation, banking, a payment gateway, and accounting services related to the road user charging scheme;
(g) provision of management information;
(h) provision of lifecycle IT service management;
(i) provision of UK enforcement activities for other road user charging schemes (which may include, but is not limited to, the Lower Thames Crossing); and
(j) provision of licences of the software used in the delivery of this contract for use on alternative road user charging schemes by any other central government or local government body in the UK or any other organisation which is a highway authority under the Highways Act 1980 (‘Other Contracting Authorities’). Services associated with use of the software would be separately procured by the other contracting authorities. Highways England makes no commitment as to whether other contracting authorities will utilise such arrangements and those other contracting authorities reserve the right to procure these services through a route other than the contract which is the subject of this contract notice.
The initial contract duration will include an implementation period of up to 18 months and then a further 7 years post the final ‘ATP Milestone Date’ (as defined in Schedule 1 of the draft contract), with Highways England having the option to extend the contract by an aggregate duration of up to an additional 2 years.
Highways England will assess the requests to participate in accordance with the Invitation to submit requests to participate in order to conclude a shortlist of selected candidates to invite to submit initial tenders.
The contract value is expected to be approximately between 70 000 000 and 120 000 000 GBP. These figures are an estimate only and will be dependent upon transactional volumes (e.g. volume of penalty charge notices issued) and whether an extension (in part or in whole) is enacted.
Section III: Legal, economic, financial and technical information
As stated in the procurement documents.
Section IV: Procedure
Section VI: Complementary information
Economic operators may attend a UK Enforcement services briefing event in central London on 11.10.2019 by following the registration instructions in paragraph 5.2 in the Invitation to submit requests to participate.
To access the procurement documents, economic operators should register for a free eSourcing account at https://highways.bravosolution.co.uk
Once economic operators have received their log in details, economic operators should log in and click the 'PQQs Open To All Suppliers' link and select the listing under reference number 779. Economic operators should review the introductory page to the PQQ and click ‘Express Interest’ to continue (this will move the PQQ to your 'My PQQs' page, which is a secure area reserved for your projects only). Economic operators can access any attachments by clicking 'Buyer Attachments' in the 'PQQ Details' box. Economic operators can use the 'Messages' function to communicate with Highways England and seek any clarification. To respond to this call for competition, click 'My Response' under 'PQQ Details', and select 'Create Response' or to 'Decline to Respond'. If you require any further assistance, economic operators should contact the eSourcing helpdesk on +44 8000698630 or firstname.lastname@example.org
This contract notice (and the associated procurement documents) are published in good faith. No warranty is given as to the accuracy or completeness of the information contained in it. Any liability for inaccuracy or incompleteness is expressly disclaimed by Highways England and its advisors. Economic operators are advised to satisfy themselves that they understand all the requirements of the contract and procurement exercise before submitting their request to participate. Nothing in this contract notice (and the associated procurement documents) will be taken as constituting an offer (whether implied or otherwise), or any agreement, whether express or implied between Highways England and any other party. Highways England reserves the right to cancel, amend or vary the procurement exercise at any point prior to the award of the contract (whole or in part) and with no liability on its part. Highways England and/or its advisors are not liable for any costs resulting from any amendment or cancellation of this procurement exercise nor any other costs, charges, fees, expenses, claims or disbursements (howsoever arising and including third party costs) incurred by those economic operators submitting a request to participate for this contract. Economic operators submit a request to participate at their own risk and expense.
Highways England reserves the right to proceed to the next phases of this procurement exercise in the event that the number of compliant requests to participate received is less than 5, provided Highways England is satisfied that there is sufficient number to ensure genuine competition.
Highways England will incorporate a minimum 10 calendar day standstill period at the point information on award of the contract is communicated to tenderers. Appeals must be lodged in accordance with the Public Contracts Regulations 2015 (SI 2015 No. 102) as amended.