Services - 465346-2020

05/10/2020    S193

Ireland-Dublin: Service Design and User Experience Services

2020/S 193-465346

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Regulation (EU, Euratom) No 2018/1046

Section I: Contracting authority

I.1)Name and addresses
Official name: Eurofound — European Foundation for the Improvement of Living and Working Conditions
Postal address: Wyattville Road, Loughlinstown
Town: Dublin
NUTS code: IE061 Dublin
Postal code: D18 K65
Country: Ireland
Contact person: Sandra Brudenell-Bruce
E-mail: OSUTenders@eurofound.europa.eu
Telephone: +353 12043100
Fax: +353 12826456
Internet address(es):
Main address: http://www.eurofound.europa.eu
Address of the buyer profile: https://www.eurofound.europa.eu/about-eurofound/procurement/opportunities/open
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Other activity: Social Policy

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Service Design and User Experience Services

Reference number: 171306/5387
II.1.2)Main CPV code
72421000 Internet or intranet client application development services
II.1.3)Type of contract
Services
II.1.4)Short description:

The aim of the contract resulting from this call for tenders is to enlist a provider that can support Eurofound in the user experience component of its web management programme and in developing online services that add create value for the end users.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 200 000.00 EUR
II.2)Description
II.2.2)Additional CPV code(s)
72413000 World wide web (www) site design services
II.2.3)Place of performance
NUTS code: IE061 Dublin
Main site or place of performance:

The tasks are to be performed at the premises designated by the contractor and agreed by Eurofound.

II.2.4)Description of the procurement:

The areas of operations included in this contract are:

— service design,

— user experience.

The overall goal is to contribute to the high-quality, scalability, timeliness and effectiveness of Eurofound web products and services.

II.2.5)Award criteria
Quality criterion - Name: Quality of the proposed methodology regarding user experience and service design / Weighting: 30
Quality criterion - Name: Quality of the proposed approach aiming at supporting Eurofound in the area of user experience and service design / Weighting: 30
Quality criterion - Name: Management approach in terms of organisation, workflows, flexibility and service orientation / Weighting: 20
Quality criterion - Name: Quality of the assurance measures proposed to be employed to assure the quality of deliverables under this contract / Weighting: 20
Price - Weighting: 50
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 093-221181
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 20-3000-04
Title:

Service Design and User Experience services

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
27/09/2020
V.2.2)Information about tenders
Number of tenders received: 11
Number of tenders received from tenderers from other EU Member States: 10
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: Trinidad Wiseman OÜ
National registration number: 11244225
Postal address: Akadeemia tee 21/4
Town: Tallinn
NUTS code: EE0 EESTI
Postal code: 12618
Country: Estonia
E-mail: ander.tenno@twn.ee
Telephone: +372 5263652
Internet address: www.twn.ee
The contractor is an SME: yes
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 200 000.00 EUR
Total value of the contract/lot: 200 000.00 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: cfi.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Within 2 months of notification of the outcome of the procedure (award decision), tenderers may launch an action for its annulment. Any request tenderers may make and any reply from Eurofound or any complaint for maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment nor open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated under heading VI.4.1) of the contract notice.

VI.5)Date of dispatch of this notice:
28/09/2020