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Services - 478606-2020

Submission deadline has been amended by:  547572-2020
09/10/2020    S197

United Kingdom-Liverpool: IT services: consulting, software development, Internet and support

2020/S 197-478606

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Crown Commercial Service
Postal address: The Capital Building, Old Hall Street
Town: Liverpool
NUTS code: UK UNITED KINGDOM
Postal code: L3 9PP
Country: United Kingdom
E-mail: supplier@crowncommercial.gov.uk
Telephone: +44 3450103503
Internet address(es):
Main address: https://www.gov.uk/ccs
Address of the buyer profile: https://www.digitalmarketplace.service.gov.uk
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.digitalmarketplace.service.gov.uk/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.digitalmarketplace.service.gov.uk/
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://www.digitalmarketplace.service.gov.uk/
I.4)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Digital Outcomes and Specialists 5

Reference number: RM1043.7
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
Services
II.1.4)Short description:

Crown Commercial Service as the contracting authority has put in place a pan government collaborative framework agreement for use by UK public sector bodies identified at VI.3) (and any future

successors to these organisations). These bodies have a need for a compliant procurement vehicle to access digital outcomes, specialists and supporting services.

II.1.5)Estimated total value
Value excluding VAT: 2 000 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 4
II.2)Description
II.2.1)Title:

Digital Outcomes

Lot No: 1
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
72230000 Custom software development services
72232000 Development of transaction processing and custom software
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

Digital outcomes suppliers can help research, test, design, build, release, iterate, support or retire a digital service.

Digital outcomes suppliers must:

— comply with the technology code of practice (https://www.gov.uk/service-Manual/technology/code-of-practice.html);

— work according to the government service design manual (https://www.gov.uk/service-manual);

— understand what it means to work on one of the discovery, alpha, beta, live or retirement phases outlined in the government service design manual (https://www.gov.uk/service-manual).

Examples of recent digital outcomes include:

— a discovery phase to create an information systems vision for the business functions of an NHS Department;

— development of online resources to support medieval history teaching in secondary schools;

— the build of an online, front-end billing application to replace a paper-based system for Ministry of Justice;

— services must be exclusively delivered by the supplier personnel (where supplier personnel is defined as employees or subcontractors);

—any supplier wishing to provide services through an agency model should be aware that other CCS agreements are available to offer services as an agency.

Digital outcomes suppliers must provide at least one of the following:

• performance analysis and data,

• security,

• service delivery,

• software development,

• support and operations,

• testing and auditing,

• user experience and design,

• user research.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
II.2.6)Estimated value
Value excluding VAT: 140 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 12
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Initial 12 months with an optional 12-month extension.

II.2)Description
II.2.1)Title:

Digital Specialist’s

Lot No: 2
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
72230000 Custom software development services
72232000 Development of transaction processing and custom software
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

Digital specialist’s suppliers provide government departments and teams with specialists for work on a service, programme or project. The work you do has a defined scope and deliverables.

Digital specialists suppliers must:

— only provide specialists from their existing team;

— offer evidence of competence in each role if requested by the buyer;

— ensure all roles support the government service design manual’s description (https://www.gov.uk/service-manual/the-team) of what you need to build a successful service.

Examples of digital specialist briefs include:

— a user researcher for the discovery phase of the prison visits tool;

— a delivery manager to work on the transition of the replacement driving licence product from beta to live;

— a front-end developer to work on the beta of the MOT recording product, which is part of the MOT.

Registrations service.

— services must be exclusively delivered by the supplier personnel (where supplier personnel is defined as employees or subcontractors);

— any supplier wishing to provide services through an agency model should be aware that other CCS agreements are available to offer services as an agency.

Digital specialists suppliers must provide at least one of the following roles:

— agile coach,

— business analyst,

— communications manager,

— content designer,

— cyber security consultant,

— delivery manager or project manager,

— designer,

— developer,

— performance analyst,

— portfolio manager,

— product manager,

— programme delivery manager,

— quality assurance analyst,

— service manager,

— technical architect,

— user researcher,

— visual designer,

— web operations engineer,

— data engineer,

— data scientist,

— data architect.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
II.2.6)Estimated value
Value excluding VAT: 575 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 12
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Initial 12 months with an optional 12-month extension.

II.2)Description
II.2.1)Title:

User Research Studios

Lot No: 3
II.2.2)Additional CPV code(s)
73110000 Research services
73111000 Research laboratory services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

User research should inform the development of all government digital services.

User research studios suppliers must provide:

— user research studio hire in the right location on specific dates.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
II.2.6)Estimated value
Value excluding VAT: 5 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 12
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Initial 12 months with an optional 12-month extension.

II.2)Description
II.2.1)Title:

User Research Participants

Lot No: 4
II.2.2)Additional CPV code(s)
73110000 Research services
79300000 Market and economic research; polling and statistics
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM

II.2.4)Description of the procurement:

All government digital services will:

— use research to develop a deep knowledge of who the service users are and what that means for the design of the service;

— have a plan for ongoing user research and usability testing to continuously seek feedback from users to improve the service.

User research participants suppliers must provide:

— access to user research participants who best reflect the users of a service.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
II.2.6)Estimated value
Value excluding VAT: 20 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 12
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Initial 12 months with an optional 12-month extension.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

Candidates will be assessed in accordance with section 5 of the 2015 Public Contract Regulations (implementing the directive) on the basis of information provided in response to an

Invitation to Tender (ITT) registering for access.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 02/11/2020
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.7)Conditions for opening of tenders
Date: 09/10/2020
Local time: 15:00

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:

The duration specified in Section II.1.4) is made up of an initial framework period of 12 months with the Authority reserving the right (text) to extend for any period or periods up to a maximum of 12 months in total from the expiry of the initial framework period (the extension framework period).

Potential providers should note that, in accordance with the UK Government’s policies on transparency, Crown Commercial Service intends to publish the Invitation to Tender (ITT) document and the text of any framework agreement awarded, subject to possible redaction at the discretion of Crown Commercial Service. The terms of the proposed framework agreement will also permit a public Sector Contracting Authority, awarding a contract under this framework agreement, to publish the text of that contract, subject to possible redaction at the discretion of the contracting authority.

Further information on transparency can be found at: https://www.gov.uk/government/publications/procurement-and-Contracting-transparency-requirements-guidance

Crown Commercial Service expressly reserves the right:

(i) not to award any contract as a result of the procurement process commenced by publication of this notice; and

(ii) to make whatever changes it may see fit to the content and structure of the tendering competition; and in no circumstances will Crown Commercial Service be liable for any costs incurred by the potential providers. If Crown Commercial Service decides to enter into a framework agreement with the successful supplier, this does not mean that there is any guarantee of subsequent contracts being awarded. Any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgement of potential providers. [Any orders placed under this framework agreement will form a separate contract under the scope of this Framework between the supplier and the specific requesting other contracting authority(s). Crown Commercial Service and other contracting bodies utilising the framework agreement reserve the right to use any electronic portal during the life of the agreement.]

The duration referenced in Section II.1.4 is for the placing of orders.

The value provided in Section II.1.4 is only an estimate. We cannot guarantee to suppliers any business through this Framework agreement.

Crown Commercial Service wishes to establish a framework agreement for use by the following UK public sector bodies (and any future successors to these organisations).

VI.4)Procedures for review
VI.4.1)Review body
Official name: The Minister for the Cabinet Office acting through Crown Commercial Service
Postal address: 9th Floor, The Capital, Old Hall Street
Town: Liverpool
Postal code: L3 9PP
Country: United Kingdom
E-mail: supplier@crowncommercial.gov.uk
Telephone: +44 3450103503
Internet address: www.crowncommercial.gov.uk
VI.5)Date of dispatch of this notice:
06/10/2020