Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
Digital Outcomes and Specialists 5
Reference number: RM1043.7
II.1.2)Main CPV code72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contractServices
II.1.4)Short description:
Crown Commercial Service as the contracting authority has put in place a pan government collaborative framework agreement for use by UK public sector bodies identified at VI.3) (and any future
successors to these organisations). These bodies have a need for a compliant procurement vehicle to access digital outcomes, specialists and supporting services.
II.1.5)Estimated total valueValue excluding VAT: 2 000 000 000.00 GBP
II.1.6)Information about lotsThis contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 4
II.2)Description
II.2.2)Additional CPV code(s)72000000 IT services: consulting, software development, Internet and support
72230000 Custom software development services
72232000 Development of transaction processing and custom software
II.2.3)Place of performanceNUTS code: UK UNITED KINGDOM
Main site or place of performance:
II.2.4)Description of the procurement:
Digital outcomes suppliers can help research, test, design, build, release, iterate, support or retire a digital service.
Digital outcomes suppliers must:
— comply with the technology code of practice (https://www.gov.uk/service-Manual/technology/code-of-practice.html);
— work according to the government service design manual (https://www.gov.uk/service-manual);
— understand what it means to work on one of the discovery, alpha, beta, live or retirement phases outlined in the government service design manual (https://www.gov.uk/service-manual).
Examples of recent digital outcomes include:
— a discovery phase to create an information systems vision for the business functions of an NHS Department;
— development of online resources to support medieval history teaching in secondary schools;
— the build of an online, front-end billing application to replace a paper-based system for Ministry of Justice;
— services must be exclusively delivered by the supplier personnel (where supplier personnel is defined as employees or subcontractors);
—any supplier wishing to provide services through an agency model should be aware that other CCS agreements are available to offer services as an agency.
Digital outcomes suppliers must provide at least one of the following:
• performance analysis and data,
• security,
• service delivery,
• software development,
• support and operations,
• testing and auditing,
• user experience and design,
• user research.
II.2.5)Award criteriaCriteria below
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
II.2.6)Estimated valueValue excluding VAT: 140 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing systemDuration in months: 12
This contract is subject to renewal: no
II.2.10)Information about variantsVariants will be accepted: no
II.2.11)Information about optionsOptions: no
II.2.12)Information about electronic cataloguesTenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
Initial 12 months with an optional 12-month extension.
II.2)Description
II.2.2)Additional CPV code(s)72000000 IT services: consulting, software development, Internet and support
72230000 Custom software development services
72232000 Development of transaction processing and custom software
II.2.3)Place of performanceNUTS code: UK UNITED KINGDOM
Main site or place of performance:
II.2.4)Description of the procurement:
Digital specialist’s suppliers provide government departments and teams with specialists for work on a service, programme or project. The work you do has a defined scope and deliverables.
Digital specialists suppliers must:
— only provide specialists from their existing team;
— offer evidence of competence in each role if requested by the buyer;
— ensure all roles support the government service design manual’s description (https://www.gov.uk/service-manual/the-team) of what you need to build a successful service.
Examples of digital specialist briefs include:
— a user researcher for the discovery phase of the prison visits tool;
— a delivery manager to work on the transition of the replacement driving licence product from beta to live;
— a front-end developer to work on the beta of the MOT recording product, which is part of the MOT.
Registrations service.
— services must be exclusively delivered by the supplier personnel (where supplier personnel is defined as employees or subcontractors);
— any supplier wishing to provide services through an agency model should be aware that other CCS agreements are available to offer services as an agency.
Digital specialists suppliers must provide at least one of the following roles:
— agile coach,
— business analyst,
— communications manager,
— content designer,
— cyber security consultant,
— delivery manager or project manager,
— designer,
— developer,
— performance analyst,
— portfolio manager,
— product manager,
— programme delivery manager,
— quality assurance analyst,
— service manager,
— technical architect,
— user researcher,
— visual designer,
— web operations engineer,
— data engineer,
— data scientist,
— data architect.
II.2.5)Award criteriaCriteria below
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
II.2.6)Estimated valueValue excluding VAT: 575 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing systemDuration in months: 12
This contract is subject to renewal: no
II.2.10)Information about variantsVariants will be accepted: no
II.2.11)Information about optionsOptions: no
II.2.12)Information about electronic cataloguesTenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
Initial 12 months with an optional 12-month extension.
II.2)Description
II.2.2)Additional CPV code(s)73110000 Research services
73111000 Research laboratory services
II.2.3)Place of performanceNUTS code: UK UNITED KINGDOM
Main site or place of performance:
II.2.4)Description of the procurement:
User research should inform the development of all government digital services.
User research studios suppliers must provide:
— user research studio hire in the right location on specific dates.
II.2.5)Award criteriaCriteria below
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
II.2.6)Estimated valueValue excluding VAT: 5 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing systemDuration in months: 12
This contract is subject to renewal: no
II.2.10)Information about variantsVariants will be accepted: no
II.2.11)Information about optionsOptions: no
II.2.12)Information about electronic cataloguesTenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
Initial 12 months with an optional 12-month extension.
II.2)Description
II.2.1)Title:
User Research Participants
Lot No: 4
II.2.2)Additional CPV code(s)73110000 Research services
79300000 Market and economic research; polling and statistics
II.2.3)Place of performanceNUTS code: UK UNITED KINGDOM
Main site or place of performance:
II.2.4)Description of the procurement:
All government digital services will:
— use research to develop a deep knowledge of who the service users are and what that means for the design of the service;
— have a plan for ongoing user research and usability testing to continuously seek feedback from users to improve the service.
User research participants suppliers must provide:
— access to user research participants who best reflect the users of a service.
II.2.5)Award criteriaCriteria below
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
II.2.6)Estimated valueValue excluding VAT: 20 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing systemDuration in months: 12
This contract is subject to renewal: no
II.2.10)Information about variantsVariants will be accepted: no
II.2.11)Information about optionsOptions: no
II.2.12)Information about electronic cataloguesTenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
Initial 12 months with an optional 12-month extension.
Section III: Legal, economic, financial and technical information
III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registersList and brief description of conditions:
Candidates will be assessed in accordance with section 5 of the 2015 Public Contract Regulations (implementing the directive) on the basis of information provided in response to an
Invitation to Tender (ITT) registering for access.
III.1.2)Economic and financial standingSelection criteria as stated in the procurement documents
III.1.3)Technical and professional abilitySelection criteria as stated in the procurement documents
Section IV: Procedure
IV.1)Description
IV.1.1)Type of procedureOpen procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing systemThe procurement involves the establishment of a framework agreement
Framework agreement with several operators
IV.1.8)Information about the Government Procurement Agreement (GPA)The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participateDate: 02/11/2020
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:English
IV.2.7)Conditions for opening of tendersDate: 09/10/2020
Local time: 15:00