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Luxembourg-Luxembourg: Helpdesk for Users of Electronic Services and Other Products of the Publications Office
Section I: Contracting authority
Section II: Object
Helpdesk for Users of Electronic Services and Other Products of the Publications Office
The purpose of the call for tenders is the selection of up to two (2) economic operators for provision of helpdesk services (information and assistance by telephone, mail, e-mail or social media, as well as other future forms of electronic delivery) to the users of electronic services and other products of the Publications Office.
Helpdesk for users of electronic services and other products of the Publications Office.
Section III: Legal, economic, financial and technical information
As stated in the procurement documents.
Section IV: Procedure
A two (2) months set-up period and a two (2) months takeover period (if applicable).
Tenders will be opened electronically on the date and time indicated in the contract notice. It is possible to attend the opening by videoconference.
Section VI: Complementary information
Please consult the procurement documents available at the address indicated in section I.3). In case of unavailability or disruptions in the functioning of the electronic means of communication provided in section I.3) in the last five calendar days before the time limit for receipt indicated in section IV.2.2), the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in section I.3), without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in section I.3) in order to get notified when new information or documents are published.