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Dienstleistungen - 49130-2023
25/01/2023    S18

Ireland-Naas: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

2023/S 018-049130

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Health Service Executive (HSE)
National registration number: N/A
Postal address: Head Office
Town: Naas
NUTS code: IE Éire / Ireland
Postal code: Millennium Park
Country: Ireland
Contact person: Aisling O Brien
E-mail: aisling.obrien4@hse.ie
Telephone: +353 0
Internet address(es):
Main address: http://www.hse.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/461
I.2)Information about joint procurement
The contract is awarded by a central purchasing body
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Health

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

National Service Desk Printer Support & Maintenance Agreement

Reference number: HSE 19512
II.1.2)Main CPV code
50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
II.1.3)Type of contract
Services
II.1.4)Short description:

Printer Support & Maintenance Agreement for the National Service Desk

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 232 868.00 EUR
II.2)Description
II.2.2)Additional CPV code(s)
30232120 Dot-matrix printers
42991230 Ticket printers
50310000 Maintenance and repair of office machinery
50313200 Photocopier maintenance services
50323000 Maintenance and repair of computer peripherals
50323100 Maintenance of computer peripherals
II.2.3)Place of performance
NUTS code: IE Éire / Ireland
Main site or place of performance:

IRELAND

II.2.4)Description of the procurement:

Printer Support & Maintenance Agreement for the National Service Desk

II.2.5)Award criteria
Quality criterion - Name: Specialist onsite engineers with matching skillset, knowledge and hardware parts / Weighting: 35%
Quality criterion - Name: Third party ticketing system and ticket notification process / Weighting: 15%
Quality criterion - Name: Third party account manager / Weighting: 20%
Cost criterion - Name: Ultimate Cost / Weighting: 30%
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2022/S 211-608041
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1
Title:

National Service Desk Printer Support & Maintenance Agreement

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
20/01/2023
V.2.2)Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: ICT Services
National registration number: IE6433729W
Postal address: ICT House
Town: Dublin 12
NUTS code: IE Éire / Ireland
Postal code: Dublin D12 Hn44
Country: Ireland
E-mail: james.dowdall@ictservices.ie
Telephone: +353 879203888
Internet address: http://www.ictservices.ie
The contractor is an SME: yes
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 232 868.00 EUR
Total value of the contract/lot: 232 868.00 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: High Court of Ireland
Postal address: Four Courts
Town: Inns Quay
Postal code: Dublin 7
Country: Ireland
VI.5)Date of dispatch of this notice:
20/01/2023