Servicios - 502142-2019

24/10/2019    S206

Reino Unido-Liverpool: Servicios de administración pública

2019/S 206-502142

Anuncio de información previa

El presente anuncio solo proporciona información previa


Base jurídica:
Directiva 2014/24/UE

Apartado I: Poder adjudicador

I.1)Nombre y direcciones
Nombre oficial: The Minister for the Cabinet Office acting through Crown Commercial Service
Dirección postal: 9th Floor, The Capital, Old Hall Street
Localidad: Liverpool
Código postal: L3 9PP
País: Reino Unido
Correo electrónico:
Teléfono: +44 3450103503
Direcciones de internet:
Dirección principal:
Puede obtenerse más información en la dirección mencionada arriba
I.4)Tipo de poder adjudicador
Ministerio o cualquier otra autoridad nacional o federal, incluidas sus delegaciones regionales o locales
I.5)Principal actividad
Otra actividad: Public Procurement

Apartado II: Objeto

II.1)Ámbito de la contratación

Business Process Services

Número de referencia: RM6181
II.1.2)Código CPV principal
75100000 Servicios de administración pública
II.1.3)Tipo de contrato
II.1.4)Breve descripción:

Crown Commercial Service (CCS) as the authority intends to put in place a Pan Government Collaborative Agreement for the provision of citizen contact centres, shared services and operational business process outsourcing. The agreement can be utilised by Central Government Departments and all other UK Public Sector Bodies, including but not limited too: local authorities, health, police, fire and rescue, education and devolved administrations. Across the public sector billions of pounds are spent every year delivering operational and shared service outsourcing and contact centre services to the general public. Whether it be delivering essential benefit, tax and advisory services to emergency and local authority services — there is a huge volume of operation and contact touching almost all UK residents on a daily basis.

We are in the early stages in the development of this agreement and will use the market engagement sessions to determine the lotting structure of this framework.

II.1.5)Valor total estimado
Valor IVA excluido: 5 000 000 000.00 GBP
II.1.6)Información relativa a los lotes
El contrato está dividido en lotes: no
II.2.2)Código(s) CPV adicional(es)
75130000 Servicios de apoyo a los poderes públicos
79200000 Servicios de contabilidad, de auditoría y fiscales
79210000 Servicios de contabilidad y auditoría
79211000 Servicios de contabilidad
79211100 Servicios de contabilidad
79211110 Servicios de gestión de nóminas
79211120 Servicios de registro de compras y ventas
79211200 Servicios de compilación de estados financieros
79212500 Servicios de verificación contable
79342300 Servicios al cliente
79400000 Servicios de consultoría comercial y de gestión y servicios afines
79414000 Servicios de consultoría en gestión de recursos humanos
79418000 Servicios de consultoría en aprovisionamiento
79500000 Servicios de ayuda en las funciones de oficina
79510000 Servicios de contestación de llamadas telefónicas
79520000 Servicios de reprografía
79530000 Servicios de traducción
79540000 Servicios de interpretación
79550000 Servicios de mecanografía, tratamiento de textos y autoedición
79560000 Servicios de archivo
79570000 Servicios de recopilación de listas de direcciones y servicios de envío por correo
79600000 Servicios de contratación
79610000 Servicios de colocación de personal
79630000 Servicios de personal, excepto servicios de colocación y suministro de personal
79631000 Servicios de personal y de nóminas
79635000 Servicios de centros de evaluación para selección de personal
79990000 Servicios comerciales diversos
79992000 Servicios de recepción
79993000 Servicios de gestión de edificios e instalaciones
79993100 Servicios de gestión de instalaciones
79994000 Servicios de administración de contratos
79995000 Servicios de gestión de bibliotecas
79996000 Servicios de organización de empresas
79996100 Gestión de registros
79997000 Servicios de viajes de negocios
79999000 Servicios de escaneado y facturación
79999100 Servicios de escaneado
79999200 Servicios de facturación
II.2.3)Lugar de ejecución
II.2.4)Descripción del contrato:

Crown Commercial Service (CCS) plans to introduce a procurement for business process services, which will include contact centres, shared services and business process outsourcing. We plan to work extensively with the market and customers to develop a fit-for-purpose procurement strategy.

II.2.14)Información adicional
II.3)Fecha estimada de publicación del anuncio de licitación:

Apartado IV: Procedimiento

IV.1.8)Información acerca del Acuerdo sobre Contratación Pública
El contrato está cubierto por el Acuerdo sobre Contratación Pública: sí

Apartado VI: Información complementaria

VI.3)Información adicional:

This prior information notice is to signal an intention to commence market engagement with those within the contact centres, shared services and business process outsourcing market. We recognise the importance of working with the supplier base to ensure the scope and structure reflects market trends and practices to result in an agreement that is fit for purpose for the UK Public Sector customer base.

We are looking for the very best providers who can bring highly innovative and transformational services to this framework. With such a broad range of services and customers, CCS is looking to step-change the commercial vehicle available to Public Sector bodies so that they could benefit from skilled agents, innovation, self service, optimisation, project management and so on. In turn, these diverse service offerings are anticipated to translate into a radical shift in the existing cost base.

We are looking to procure a new and innovative contracting solution for provision of these services and active market engagement is integral to our understanding of the marketplace and dynamics. We are open to consideration of alternative approaches that may expand or modify the current projected scope. We intend to hold market engagement sessions during November 2019 with suppliers interested in potentially bidding for the resulting framework contract. If you are interested in attending please book your space at one of our sessions here.

Please email if you have any queries.

Crown Commercial Service (CCS) will use an eSourcing system for this competition and reserves the right to use an electronic auction. The eSourcing system we will use is [].

Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so.

The date in II.3) is the estimated date of publication, please refer to the CCS pipeline page for updates and monitor Tenders Electronic Daily for the publication of the OJEU contract notice.

Please be advised that in preparation to participate in this competition for this framework that:

The cyber essentials scheme is mandatory for Central Government Contracts which involve handling personal information and providing certain ICT products and services. The Government is taking steps to further reduce the levels of cyber security risk in its supply chain through the cyber essentials scheme. The scheme defines a set of controls which, when properly implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet.

To participate in the procurement for business process services, bidders will be required to demonstrate that they comply with the technical requirements prescribed by cyber essentials for the services under and in connection with the procurement.

The bidder may be awarded a framework contract but shall not enter into any call-off contracts with buyers until they are able to demonstrate to CCS that they meet the technical requirements prescribed by the cyber essentials scheme for services under and in connection with this procurement.

The service that arise from this framework will involve the supplier holding material that has been assigned a protective marking under the Government Security Classifications Scheme (April 2014) of Official. It will be a condition of this contract that this material must be protected. Baseline protection controls are defined in ISO27001:2013 and further defined by the Security Policy Framework

VI.5)Fecha de envío del presente anuncio: