Services - 513665-2017

22/12/2017    S246

Luxembourg-Luxembourg: General helpdesk services

2017/S 246-513665


Notice for changes or additional information


(Supplement to the Official Journal of the European Union, 2017/S 227-472193)

Legal Basis:

Section I: Contracting authority/entity

I.1)Name and addresses
Official name: European Court of Auditors
Postal address: 12 rue Alcide De Gasperi
Town: Luxembourg
Postal code: 1615
Country: Luxembourg
Contact person: ECA Procurement Service
Telephone: +352 4398-47611
Fax: +352 4398-46667
Internet address(es):
Main address:

Section II: Object

II.1)Scope of the procurement

General helpdesk services

Reference number: AO 631
II.1.2)Main CPV code
72611000 Technical computer support services
II.1.3)Type of contract
II.1.4)Short description:

The purpose of the call for tenders is the selection of an economic operator for the provision of a single support centre for providing general helpdesk services to end-users of the Court.

It covers call centre services for “IT” and “non IT” services (including human resources, logistics, facilities and buildings), the support services including 1st level IT support, 2nd level IT support, IT lifecycle management, asset management, organisation level support, as well as additional IT services which may be requested by the Court, the quality assurance and reporting including the service level agreement and the service desk operation manual, periodic reporting and meetings. The exhaustive description of the services to be provided is to be found in Sections 3, 4, 5 and 6 of the tender specifications.

Section VI: Complementary information

VI.5)Date of dispatch of this notice:
VI.6)Original notice reference
Notice number in the OJ S: 2017/S 227-472193

Section VII: Changes

VII.1)Information to be changed or added
VII.1.2)Text to be corrected in the original notice
Section number: IV.2.2)
Instead of:
Date: 15/01/2018
Date: 19/01/2018
Local time: 17:00
Section number: IV.2.7)
Instead of:
Date: 19/01/2018
Local time: 10:00
Date: 24/01/2018
Local time: 14:30
VII.2)Other additional information:

Time limit for receipt of tenders is on 19.1.2018 (in case of hand delivery 19.1.2018 5:00 pm.).

The opening of the bids will take place on 24.1.2018 at 2:30 pm., at European Court of Auditors, Rue Tony Rollman, L-1468 Luxembourg-Kirchberg.