Luxembourg-Luxembourg: General helpdesk services
Notice for changes or additional information
(Supplement to the Official Journal of the European Union, 2017/S 227-472193)
Section I: Contracting authority/entity
Main address: http://www.eca.europa.eu
Section II: Object
General helpdesk services
The purpose of the call for tenders is the selection of an economic operator for the provision of a single support centre for providing general helpdesk services to end-users of the Court.
It covers call centre services for “IT” and “non IT” services (including human resources, logistics, facilities and buildings), the support services including 1st level IT support, 2nd level IT support, IT lifecycle management, asset management, organisation level support, as well as additional IT services which may be requested by the Court, the quality assurance and reporting including the service level agreement and the service desk operation manual, periodic reporting and meetings. The exhaustive description of the services to be provided is to be found in Sections 3, 4, 5 and 6 of the tender specifications.
Section VI: Complementary information
Section VII: Changes
Time limit for receipt of tenders is on 19.1.2018 (in case of hand delivery 19.1.2018 5:00 pm.).
The opening of the bids will take place on 24.1.2018 at 2:30 pm., at European Court of Auditors, Rue Tony Rollman, L-1468 Luxembourg-Kirchberg.