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Paslaugos - 516961-2017
23/12/2017    S247

Luxembourg-Luxembourg: EIB - Provision of External Staff and Services in Support of IT Infrastructure and Operations Services at the EIB Group

2017/S 247-516961

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Investment Bank
Postal address: 98-100 boulevard Konrad Adenauer
Town: Luxembourg
NUTS code: LU000 Luxembourg (Grand-Duché)
Postal code: 2950
Country: Luxembourg
E-mail: cs-procurement@eib.org
Internet address(es):
Main address: http://www.eib.org
Address of the buyer profile: http://www.eib.org/about/procurement/calls/op-1455.htm
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=3152
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Economic and financial affairs

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of External Staff and Services in Support of IT Infrastructure and Operations Services at the EIB Group

Reference number: OP-1455
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
Services
II.1.4)Short description:

The scope of this call for tenders is the provision of external staff members and specific services to support the activities of the respective organisational units of the Information Technology (IT) Department of the European Investment Bank.

This call for tenders is divided into 3 distinct lots, each lot representing a different technical domain and scope:

— lot 1: Provision of staff and services to support IT End User and Identity and Access Management Services at the EIB Group’s premises in Luxembourg and its external offices worldwide,

— lot 2: Provision of staff and services to support IT Infrastructure Operations at the EIB Group’s premises in Luxembourg,

— lot 3: Provision of staff and services to support IT Network and Unified Communication Operations at the EIB Group’s premises in Luxembourg.

II.1.5)Estimated total value
Value excluding VAT: 123 864 620.00 EUR
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for maximum number of lots: 3
II.2)Description
II.2.1)Title:

Provision of staff and services to support IT End User and Identity and Access Management Services at the EIB Group’s premises in Luxembourg and its external offices worldwide

Lot No: 1
II.2.2)Additional CPV code(s)
72250000 System and support services
72253000 Helpdesk and support services
72253200 Systems support services
72261000 Software support services
72253100 Helpdesk services
72212516 Exchange software development services
72212650 Personal computer (PC) operating system software development services
72500000 Computer-related services
72510000 Computer-related management services
72540000 Computer upgrade services
72600000 Computer support and consultancy services
72610000 Computer support services
72611000 Technical computer support services
II.2.3)Place of performance
NUTS code: LU00 Luxembourg (Grand-Duché)
Main site or place of performance:

Mainly onsite at the premises of EIB in Luxembourg and at its external offices worldwide, and off-site for on-call services or near shoring.

II.2.4)Description of the procurement:

1 framework agreement will be signed with one Service Provider.

Lot 1 covers services in the following domains:

— Service Desk 1st and 2nd line Support Services,

— End User Client Support Services,

— End User Service Asset Management Services,

— End User Service Asset Management Services for stock,

— External Office Support Services,

— End User Engineering Services,

— Microsoft Server Applications Engineering Services,

— Identity and Access Management Services.

Services will be rendered through onsite presence of agents, unless otherwise specified.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 62 181 090.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 84
This contract is subject to renewal: yes
Description of renewals:

The framework agreement will be signed for an initial duration 4 years, with the possibility of three extensions consisting of 1 additional year each (maximum 7 years in total).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Provision of staff and services to support IT Infrastructure Operations

Lot No: 2
II.2.2)Additional CPV code(s)
72100000 Hardware consultancy services
72110000 Hardware selection consultancy services
72120000 Hardware disaster-recovery consultancy services
72222300 Information technology services
72228000 Hardware integration consultancy services
72220000 Systems and technical consultancy services
72240000 Systems analysis and programming services
72246000 Systems consultancy services
72253200 Systems support services
72254100 Systems testing services
72252000 Computer archiving services
72317000 Data storage services
72910000 Computer back-up services
II.2.3)Place of performance
NUTS code: LU000 Luxembourg (Grand-Duché)
Main site or place of performance:

Mainly onsite at the premises of EIB in Luxembourg and at its external offices worldwide, and off-site for on-call services or near shoring.

II.2.4)Description of the procurement:

1 framework agreement will be signed with one Service Provider.

Lot 2 covers the provision of staff and services to support IT Infrastructure Services at the EIB Group’s premises in Luxembourg.

IT Infrastructure Operations covers activities in the following domains:

— Server Operating Systems Engineering and Administration Services,

— Linux (including Red Hat), Unix, Windows,

— Virtualization Engineering and Administration Services.

VMware, Hyper-V.

— Storage and Backup Engineering and Administration Services,

— Infrastructure Applications Engineering and Administration Services.

LDAP, SCOM, DNS, DHCP, NFS.

— Monitoring, Scheduling, Automation and Orchestration Engineering and Administration Services,

— Infrastructure Operations Services,

— Datacentre Support and Infrastructure Asset Management Services,

— Design and Architecture for Infrastructure technologies Service.

Services will be rendered through onsite presence of engineers, unless otherwise specified.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 50 448 650.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 84
This contract is subject to renewal: yes
Description of renewals:

The framework agreement will be signed for an initial duration 4 years, with the possibility of three extensions consisting of 1 additional year each (maximum 7 years in total).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Provision of staff and services to support IT Network and Unified Communication Operations

Lot No: 3
II.2.2)Additional CPV code(s)
72250000 System and support services
72220000 Systems and technical consultancy services
72228000 Hardware integration consultancy services
72253200 Systems support services
72254100 Systems testing services
72315000 Data network management and support services
72315100 Data network support services
72315200 Data network management services
72511000 Network management software services
72700000 Computer network services
72710000 Local area network services
II.2.3)Place of performance
NUTS code: LU LUXEMBOURG (GRAND-DUCHÉ)
Main site or place of performance:

Mainly onsite at the premises of EIB in Luxembourg and at its external offices worldwide, and off-site for on-call services or near shoring.

II.2.4)Description of the procurement:

1 framework agreement will be signed with one Service Provider.

Lot 3 covers provision of IT Network Operations services in the following domains:

— Network infrastructure Services,

— Network and Unified Communication Design & Architecture Services,

— Unified Communication Technology Services.

Services will be rendered through onsite presence of engineers, unless otherwise specified.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 11 234 880.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in days: 84
This contract is subject to renewal: yes
Description of renewals:

The framework agreement will be signed for an initial duration 4 years, with the possibility of three extensions consisting of 1 additional year each (maximum 7 years in total).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
In the case of framework agreements, provide justification for any duration exceeding 4 years: The services in question are critical to the EIB, which can be best supported in a long term partnership with the service provider, where trust is built and maintained on the long term, as well as the return on investment for the service providers is ensured, due to cost related to (i) transition (at the beginning and at the end of the framework agreement), (ii) mobilization (recruitment&training)
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 05/03/2018
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 07/03/2018
Local time: 11:00
Information about authorised persons and opening procedure:

Upon request, the written record of the opening of the tenders will be provided to economic operators who submitted a tender.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
VI.3)Additional information:

Rules on access to the market:

Participation in this call for tenders is open on equal terms to all natural and legal persons falling within the scope of the EU Treaties (this includes all economic operators registered in the EU and all EU citizens).

Procurement procedures of the EIB are not covered by the WTO Multilateral Government Procurement Agreement (GPA).

Tenderers established in third countries (non-EU countries) do not have the right to participate in this call for tenders unless there are bilateral or special international agreements in the field of public procurement between a third county and the European Union in place. In case there is no such agreement, or the agreement does not apply to the kind of contracts put out to tender, tenderers of third countries are not entitled to participate. For further details please see also http://ec.europa.eu/trade/policy/accessing-markets/public-procurement/

The relevant international agreements in the field of public procurement are:

— Stabilisation and Association Agreements (SAA) for economic operators established in FYROM, Albania, Montenegro, Serbia and Bosnia and Herzegovina,

— EEA Agreement for economic operators established in Iceland, Norway and Liechtenstein.

The above rules of access to the market apply to single tenderers as well as partners in a consortium of tenderers. It is to be noted that the rules of access to the market do not apply to subcontractors, i.e. a consortium of eligible tenderers could choose a subcontractor from a non-eligible country.

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Within 2 months of the notification to the plaintiff, or, in absence thereof, of the day on which it came to the knowledge.

VI.5)Date of dispatch of this notice:
15/12/2017