Servicios - 518554-2018

24/11/2018    S227    European Commission - Services - Contract notice - Open procedure 

Belgium-Brussels: Framework Service Contract for the Organisation of Large-Scale Travel Trips of Participants

2018/S 227-518554

Contract notice


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, Directorate-General for Education, Youth, Sport and Culture; Directorate for Youth, Education and Erasmus+; Unit for Youth, Volunteer Solidarity and Traineeships Office
Postal address: rue Joseph II, 70
Town: Brussels
NUTS code: BE10 Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest
Postal code: 1049
Country: Belgium
Contact person: Natascha Sander

Internet address(es):

Main address:

Address of the buyer profile:

I.2)Information about joint procurement
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity

Section II: Object

II.1)Scope of the procurement

Framework Service Contract for the Organisation of Large-Scale Travel Trips of Participants

Reference number: EAC/35/2018
II.1.2)Main CPV code
63510000 Travel agency and similar services
II.1.3)Type of contract
II.1.4)Short description:

On 1.3.2018 the European Commission adopted a financing decision in order to implement a European Parliament Preparatory Action granting travel passes to Europeans turning 18 years old to explore Europe.

On this basis, the current initiative called "DiscoverEU" aims to provide all EU young people regardless of their social or educational background, a travel experience that would help strengthen their European identity and their understanding of what the EU stands for. The young people should be able to connect with other people across Europe, exchange ideas and engage in cross-country networks.

This European Parliament Preparatory Action will in principle be further implemented in 2019 and in 2020. The European Commission is launching this Framework Contract with the aim of having at least one application round on an annual basis. It is however expected to have on average two application rounds every year (thus in 2019 and 2020).

II.1.5)Estimated total value
Value excluding VAT: 45 000 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
60112000 Public road transport services
60200000 Railway transport services
63700000 Support services for land, water and air transport
60410000 Scheduled air transport services
II.2.3)Place of performance
NUTS code: BE10 Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest
II.2.4)Description of the procurement:

The overall objective of this Framework Contract is to organise, to deliver and to assess the mass travel trips of participants, particularly those under each application round of DiscoverEU, including direct communication with participants.

Specifically, this includes:

— ensuring that all travel arrangements are complete for all travellers,

— ensuring that the booking process is flexible, simple and clearly explained to the beneficiaries,

— ensuring that enough human resources are available for the peak time (e.g. especially at the beginning of the booking period) to handle thousands of travel requests in a very short time frame and to be responsive to the needs of the travellers,

— setting-up a well-functioning helpdesk during the whole process and ensure proper assistance to the beneficiaries at any moment, not only by email or phone but also through online tutorials, chat box functionalities and FAQs and whatever other means the tenderer deems best suited to support the beneficiaries,

— arranging an optional travel health and interruption insurance for each participant during their travel period,

— collecting, processing and presenting in a user-friendly format the feed-back gathered from the participants on their travelling experience upon return.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 45 000 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

See internet address provided in Section 1.3.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Parliament Preparatory Action - Free Interrail pass for Europeans turning 18 Preparatory action within the meaning of Article 54(2) (b) of Regulation (EU, Euratom) No 966/2012 of the European Parliament and of the Council of 25 October 2012 on the financial rules applicable to the general budget of the Union and repealing Council Regulation (EC, Euratom) No 1605/2002 (OJ L 298, 26.10.2012

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

See internet address provided in Section 1.3.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 31/01/2019
Local time: 11:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English, Bulgarian, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Czech
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 9 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 01/02/2019
Local time: 14:30

Directorate-General for Education, Youth, Sport and Culture, rue Joseph II 70, 1049 Brussels, Belgique

Information about authorised persons and opening procedure:

A maximum of 2 representatives per tender can attend the opening of tenders. For organisational and security reasons, the tenderer must provide the full name, birth date and ID or passport number of the representatives at least 3 working days before the opening date by email to: with the call reference number EAC/35/2018 in the subject field of the e-mail.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Court of Justice of the Europen Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
Telephone: +352 43031
Fax: +352 43032100

Internet address:

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
Official name: Court of Justice of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
Telephone: +352 43031
Fax: +352 43032100

Internet address:

VI.5)Date of dispatch of this notice: