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United Kingdom-Liverpool: Collection agency services
Prior information notice
This notice is for prior information only
Section I: Contracting authority
Section II: Object
Debt Management Services
Crown Commercial Service as the authority intends to put in place a Pan Public Sector agreement for the provision of debt management services to be utilised by all UK Public Sector Bodies.
The services that may be included but not be limited will be listed in the additional information Section VI.3).
Debt Management Services.
Section IV: Procedure
Section VI: Complementary information
Services may include but not limited to:
— data enrichment through multiple CR agencies,
— analytics to segment customers into optimised collections strategies,
— execute collections strategies: SMS/letter/inbound/outbound telephony,
— performance manage panel of agencies,
— customise collections strategies/comms based on performance/client requirements,
— provide standard/bespoke data reports to inter alia, prevent debt creation, enable/enhance recovery/identify fraud,
— process customer financial/non-financial update files,
— compliance/oversight of customer journey information in line with collection strategies,
— compliance/oversight of customer experience in line with FCA guidelines on vulnerability assessments, affordable repayment plans and signposting free debt advice,
— comply with financial accreditation requirements for transparent passage of monies from customer to client,
— provide management/financial information.
This prior information notice is to signal an intention to commence market engagement with those within the debt management services market. If you are interested in being involved in the market engagement please express your interest by emailing email@example.com no later than midday on 18.11.2019. Further details will be provided to you.
Your email must clearly state: the name of your organisation, and contact details for the individual(s) who will participating in the market engagement.
You’re advised to monitor CCS’s Upcoming Deals web page for tender release dates. Link here https://www.crowncommercial.gov.uk/agreements/upcoming
Crown Commercial Service (CCS) will use an eSourcing system for this competition and reserves the right to use an electronic auction. The eSourcing system we will use is [https://crowncommercialservice.bravosolution.co.uk].
Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so.
The value in II.1.5) is an indicative value over 2 years.
The date in II.3) is the estimated date of publication, please refer to the CCS pipeline page https://www.crowncommercial.gov.uk/agreements/RM6208 for updates and monitor tenders electronic daily for the publication of the OJEU contract notice.
ISO27001:2013 and cyber essentials plus certifications are mandatory for Central Government Contracts which involve handling sensitive personal information/special category data and providing certain ICT products and services. These certifications e defines a set of controls which, when properly implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet.
To participate in the procurement for debt management and recovery services, bidders will be required to demonstrate that they are ISO 27001:2013 and Cyber Essential Plus certified.
Bidders will also have to demonstrate their ability to meet security requirements set out in the Security Schedule to be released at the ITT stage. Bidders may be awarded a framework contract but shall not enter into any call-off contracts with buyers until they are able to demonstrate to CCS that they meet the security requirements as set out in the security schedule.
The service that arise from this framework will involve the supplier holding material that has been assigned a protective marking under the Government Security Classifications Scheme (April 2014) of official/sensitive. Bidders will be required to implement their solution in accordance with the framework agreement Schedule, ‘Security Requirement and Plan’, to meet framework agreement requirements. This will be released at the ITT stage.
This PIN is to advise that in line with the PCR 2015 we are using the open procedure for this competition and the timescale for the tender stage will be 15 calendar days.