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Services - 526600-2019

Submission deadline has been amended by:  604623-2019
07/11/2019    S215

Belgium-Brussels: End-User Support Services – Service Mode (EUSS-SM)

2019/S 215-526600

Contract notice

Services

Legal Basis:
Regulation (EU, Euratom) No 2018/1046

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, Directorate-General for Informatics, Directorate for Strategy and Resources, ICT Procurement and Contracts Unit
Postal address: Rue Montoyer 15, Office 07/P001
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Postal code: 1000
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://ec.europa.eu/info/departments/informatics_en
Address of the buyer profile: https://ec.europa.eu/info/funding-tenders/tender-opportunities-department/informatics-tenders-and-contracts_en
I.1)Name and addresses
Official name: Education, Audiovisual and Culture Executive Agency (EACEA)
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://eacea.ec.europa.eu/homepage_en
I.1)Name and addresses
Official name: Consumers, Health, Agriculture and Food Executive Agency (CHAFEA)
Town: Luxembourg
NUTS code: LU000 Luxembourg
Country: Luxembourg
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: http://ec.europa.eu/chafea/
I.1)Name and addresses
Official name: Executive Agency for Small and Medium-sized Enterprises (EASME)
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://ec.europa.eu/easme/en
I.1)Name and addresses
Official name: European Research Council Executive Agency (ERCEA)
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://erc.europa.eu/
I.1)Name and addresses
Official name: Research Executive Agency (REA)
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://ec.europa.eu/info/departments/research-executive-agency_en
I.1)Name and addresses
Official name: Innovation and Networks Executive Agency (INEA)
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://ec.europa.eu/inea/en
I.2)Information about joint procurement
The contract involves joint procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=5193
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

End-User Support Services – Service Mode (EUSS-SM)

Reference number: DIGIT/A3/PO/2018/015
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
Services
II.1.4)Short description:

End-user support services for the Digital Workplace and for Information Systems provided to the European Commission and executive agencies. See Internet address provided in Section I.3).

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
II.2)Description
II.2.1)Title:

End-User Support Services for the Digital Workplace (EUSS-DWP)

Lot No: 1
II.2.2)Additional CPV code(s)
72200000 Software programming and consultancy services
72253000 Helpdesk and support services
72253100 Helpdesk services
72611000 Technical computer support services
II.2.3)Place of performance
NUTS code: BE BELGIQUE-BELGIË
NUTS code: IT ITALIA
NUTS code: IE IRELAND
NUTS code: LU LUXEMBOURG
NUTS code: DE DEUTSCHLAND
NUTS code: ES ESPAÑA
NUTS code: NL NEDERLAND
Main site or place of performance:

The locations of the participating EU Institutions. For further information, see Internet address provided in Section I.3).

II.2.4)Description of the procurement:

End-user support services for the Digital Workplace related to the IT service management for the integrated and consolidated IT desktop enviromnent of the European Commission and the Executive Agencies. For further information, see the Internet address provided in Section I.3).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 84
This contract is subject to renewal: yes
Description of renewals:

See internet address provided in Section I.3).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

EU administrative appropriations

II.2.14)Additional information
II.2)Description
II.2.1)Title:

End-User Support Services for Information Systems (EUSS-IS)

Lot No: 2
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
II.2.3)Place of performance
NUTS code: IT ITALIA
NUTS code: DE DEUTSCHLAND
NUTS code: IE IRELAND
NUTS code: NL NEDERLAND
NUTS code: ES ESPAÑA
NUTS code: BE BELGIQUE-BELGIË
NUTS code: LU LUXEMBOURG
Main site or place of performance:

The locations of the participating EU Institutions. See Internet address provided in Section I.3).

II.2.4)Description of the procurement:

End-user support services for Information Systems (EUSS-IS) for the support of the information systems, their users and service infrastructure. For further information, see the Internet address provided in Section I.3).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 84
This contract is subject to renewal: yes
Description of renewals:

See Internet address provided in Section I.3).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

EU administrative appropriations

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:

See Internet address provided in Section I.3).

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
In the case of framework agreements, provide justification for any duration exceeding 4 years:

Nature and complexity of serivces.

IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 066-153243
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 22/01/2020
Local time: 15:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English, Bulgarian, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Czech
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 9 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 24/01/2020
Local time: 10:30
Place:

Rue Montoyer 15, B-1000 Brussels

Information about authorised persons and opening procedure:

See Internet address provided in Section I.3).

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:

For the indicative estimation of the volumes of services to be supplied over the whole duration of the framework contracts per lot see Internet address provided in Section I.3).

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

See Internet address provided in Section I.3).

VI.5)Date of dispatch of this notice:
31/10/2019