Services - 531761-2021

19/10/2021    S203

Norway-Trondheim: Collection agency services

2021/S 203-531761

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Trondheim kommune
National registration number: 942110464
Postal address: Erling Skakkes gate 14
Town: TRONDHEIM
NUTS code: NO Norge
Postal code: 7004
Country: Norway
Contact person: Jorid Bye
E-mail: by4@trondheim.kommune.no
Telephone: +47 90851346
Internet address(es):
Main address: https://permalink.mercell.com/165261240.aspx
Address of the buyer profile: https://www.trondheim.kommune.no/
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://permalink.mercell.com/165261240.aspx
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://permalink.mercell.com/165261240.aspx
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Collection Services.

Reference number: 2021/32659
II.1.2)Main CPV code
79940000 Collection agency services
II.1.3)Type of contract
Services
II.1.4)Short description:

Trondheim Municipality, hereafter called the contracting authority, invites tenderers to an open tender contest for a contract for collection services for the municipality's entities. 

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.3)Place of performance
NUTS code: NO060 Trøndelag
II.2.4)Description of the procurement:

The contract for collection services must, as a starting point, include collection services for all municipal claims except municipal fees and property tax. The prices and terms in the contract must also apply for new areas/new services that are established in the municipality in the contract period.

The contract must also include a reminder service for rent invoicing that is carried out by Trondheim

Property (system BOEI). The prices and terms stated for the reminder service in the tender must also apply for the reminder service for other invoicing areas if the municipality would like to use an external reminder service for other areas than rent invoicing in the contract period. 

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Start: 01/04/2022
End: 30/03/2024
This contract is subject to renewal: yes
Description of renewals:

The contract can be extended for 1+1+1+1 year.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

Requirement: Tenderers must be a legally established company. Documented by a company registration certificate or equivalent.

Requirement: Tenderers must have a concession/appropriation from the Financial Supervisory Authority of Norway for the execution of debt collection services in Norway in accordance with the Debt Collection Act, section 4. Documentation requirement: Documentation of a concession/appropriation from the Financial Supervisory Authority of Norway for the execution of debt collection services.

III.1.2)Economic and financial standing
List and brief description of selection criteria:

Expanded credit rating/report, not older than three months, from a publicly certified credit rating company with character A (credit worth) or equivalent or better rating. The report must be based on the last known fiscal figures. The date must be clear. If a tenderer has valid reasons for not being able to provide the documentation requested by the contracting authority, the tenderer can prove the economic and financial position with any other document that the contracting authority deems suitable.

Minimum level(s) of standards possibly required:

Tenderers are required to be economically and financially solvent, which gives the contracting authority the security that the tenderer will be financially viable throughout the entire contract period. A creditworthiness of score A (creditworthy) is required to be eligible for participation in the contest. Tenderers with a lower rating will be rejected. Tenderers are required to be economically and financially solvent, which gives the contracting authority the security that the tenderer will be financially viable throughout the entire contract period. A creditworthiness of score A (creditworthy) is required to be eligible for participation in the contest. Tenderers with a lower rating will be rejected.

III.1.3)Technical and professional ability
List and brief description of selection criteria:

A list of the most important deliveries or services performed in the last three years, including information on the value, date, and the name of the recipient with contact information.

Statement of the tenderer's quality assurance system and/or copy of certificate for the quality control system in accordance with ISO 9001:2015 or equivalent certificate.

A description of the tenderer's technical personnel or the technical units that the tenderer can use for fulfilment of the contract, whether they belong to the company or not, and an account of the tenderer's average workforce and the number of employees in the administrative management in the last three years.

A description of environmental management measures. A self-declaration on the environmental system attached to the tender documentation can be used as documentation. A certificate of certification, for example EMAS or ISO14001, will be accepted as documentation.

Minimum level(s) of standards possibly required:

Experience from equivalent of municipal/county assignments is required. This means that the tenderer has understanding and knowledge of municipal/county demands and the collection of them.

A good and well-functioning quality management system is required for the requested services The concept of a quality management system is that i.a., the tenderer is aware of quality objectives, planning, security, handling of deviations, quality improvement and data security.

Tenderers are required to have an organisation that has the capacity to fulfil the contract.

Tenderers must use environmental management measures during the implementation of the contract.

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 12/11/2021
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Norwegian
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 01/04/2022
IV.2.7)Conditions for opening of tenders
Date: 12/11/2021
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Trøndelag Tingrett
Town: Trondheim
Postal code: 7004
Country: Norway
VI.5)Date of dispatch of this notice:
14/10/2021