Services - 557207-2019

25/11/2019    S227

United Kingdom-Salford: Voice recognition software development services

2019/S 227-557207

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: NHS Shared Business Services
National registration number: 05280446
Postal address: Halyard Court, 31 Broadway, The Quays
Town: Salford
NUTS code: UK UNITED KINGDOM
Postal code: M50 2UW
Country: United Kingdom
Contact person: Sakir Mahmud
E-mail: sakir.mahmud@nhs.net
Telephone: +44 1612122420
Internet address(es):
Main address: https://www.sbs.nhs.uk/
Address of the buyer profile: https://nhssbs.eu-supply.com/ctm/Company/CompanyInformation/Index/39
I.2)Information about joint procurement
The contract is awarded by a central purchasing body
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=30934&B=NHSSBS
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=30934&B=NHSSBS
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Other type: Joint venture between the Department of Health and Sopra Steria
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Digital Dictation, Speech Recognition and Outsourced Transcription

II.1.2)Main CPV code
72212314 Voice recognition software development services
II.1.3)Type of contract
Services
II.1.4)Short description:

NHS SBS are looking to create a framework agreement to support approved organisations with regard to their digital dictation, speech recognition and outsourced transcription requirements. The framework agreement will be divided into lots specific to digital dictation (Fixed and SaaS), speech recognition (Fixed and SaaS), outsourced transcription services and also a lot employing a combination of these services (combined solutions).

The framework agreement will provide approved organisations with the flexibility to either invest in a capital purchase of hardware and software solutions or alternatively purchase the services on a subscription model where hosting options can be discussed or through a price per line basis (i.e. Software as a Service SaaS).

II.1.5)Estimated total value
Value excluding VAT: 60 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description
II.2.1)Title:

Digital Dictation Fixed

Lot No: 1a
II.2.2)Additional CPV code(s)
32332100 Dictating machines
32342450 Voice recorders
32344110 Voice-logging system
32582000 Data carriers
48180000 Medical software package
48311000 Document management software package
48311100 Document management system
48317000 Word-processing software package
48517000 IT software package
48900000 Miscellaneous software package and computer systems
72000000 IT services: consulting, software development, Internet and support
72212218 License management software development services
72250000 System and support services
72253000 Helpdesk and support services
72253200 Systems support services
72261000 Software support services
72500000 Computer-related services
79550000 Typing, word-processing and desktop publishing services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

M50 2UW.

II.2.4)Description of the procurement:

Lot 1a: digital dictation fixed. Capital purchase of hardware/software.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Digital Dictation SaaS

Lot No: 1b
II.2.2)Additional CPV code(s)
32332100 Dictating machines
32342450 Voice recorders
32344110 Voice-logging system
32582000 Data carriers
48180000 Medical software package
48311000 Document management software package
48311100 Document management system
48317000 Word-processing software package
48517000 IT software package
48900000 Miscellaneous software package and computer systems
72000000 IT services: consulting, software development, Internet and support
72212218 License management software development services
72250000 System and support services
72253000 Helpdesk and support services
72253200 Systems support services
72261000 Software support services
72500000 Computer-related services
79550000 Typing, word-processing and desktop publishing services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
II.2.4)Description of the procurement:

Lot 1b: digital dictation software as a service (SaaS). No capital outlay, prices on a pay-as-you-go price per line cost or software subscription cost.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Speech Recognition Fixed

Lot No: 2a
II.2.2)Additional CPV code(s)
32342450 Voice recorders
32344110 Voice-logging system
32582000 Data carriers
48180000 Medical software package
48311000 Document management software package
48311100 Document management system
48314000 Voice recognition software package
48317000 Word-processing software package
48517000 IT software package
48900000 Miscellaneous software package and computer systems
72000000 IT services: consulting, software development, Internet and support
72212218 License management software development services
72250000 System and support services
72253000 Helpdesk and support services
72253200 Systems support services
72261000 Software support services
72500000 Computer-related services
79550000 Typing, word-processing and desktop publishing services
79551000 Typing services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
II.2.4)Description of the procurement:

Lot 2a: fixed = capital purchase of hardware/software.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Speech Recognition SaaS

Lot No: 2b
II.2.2)Additional CPV code(s)
32342450 Voice recorders
32344110 Voice-logging system
32582000 Data carriers
48180000 Medical software package
48311000 Document management software package
48311100 Document management system
48314000 Voice recognition software package
48317000 Word-processing software package
48517000 IT software package
48900000 Miscellaneous software package and computer systems
72000000 IT services: consulting, software development, Internet and support
72212218 License management software development services
72250000 System and support services
72253000 Helpdesk and support services
72253200 Systems support services
72261000 Software support services
72500000 Computer-related services
79550000 Typing, word-processing and desktop publishing services
79551000 Typing services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
II.2.4)Description of the procurement:

Lot 1b: speech recognition software as a service (SaaS). No capital outlay, prices on a pay-as-you-go price per line cost or software subscription cost.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Outsourced Transcription

Lot No: 3
II.2.2)Additional CPV code(s)
32342450 Voice recorders
32344110 Voice-logging system
32582000 Data carriers
48180000 Medical software package
48311000 Document management software package
48311100 Document management system
48317000 Word-processing software package
48517000 IT software package
48900000 Miscellaneous software package and computer systems
72000000 IT services: consulting, software development, Internet and support
72212218 License management software development services
72250000 System and support services
72253000 Helpdesk and support services
72253200 Systems support services
72261000 Software support services
72500000 Computer-related services
79550000 Typing, word-processing and desktop publishing services
79551000 Typing services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
II.2.4)Description of the procurement:

Any transcription that is undertaken off-site.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Combined Solutions

Lot No: 4
II.2.2)Additional CPV code(s)
32332100 Dictating machines
32342450 Voice recorders
32344110 Voice-logging system
32582000 Data carriers
48180000 Medical software package
48311000 Document management software package
48311100 Document management system
48314000 Voice recognition software package
48317000 Word-processing software package
48900000 Miscellaneous software package and computer systems
48517000 IT software package
72000000 IT services: consulting, software development, Internet and support
72212218 License management software development services
72250000 System and support services
72253000 Helpdesk and support services
72253200 Systems support services
72261000 Software support services
72500000 Computer-related services
79550000 Typing, word-processing and desktop publishing services
79551000 Typing services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
II.2.4)Description of the procurement:

Bidders shall need to be awarded a place on a minimum of 2 separate lots i.e. Lot 1: Digital Dictation, Lot 2: Speech Recognition and Lot 3: Outsourced Transcription, to be eligible to offer a combined solution to approved organisations via Lot 4, ideally to provide an ‘End to end’ process. If awarded only 2 separate lots, the bidder shall not be eligible to provide a solution which involves the lot to which they were not awarded unless a solution is provided in partnership with a bidder awarded that lot on the framework. To be awarded a place on Lot 4, Lots 1a and 1b shall count as 1 lot and Lots 2a and 2b shall count as 1 lot.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

Please refer to procurement documents.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 25
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 139-342390
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 08/01/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 48 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 08/01/2020
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:

The duration referenced in Section II 2.7) is for the placing of orders.

The value provided in Section II 1.5) is only an estimate. We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary throughout the life of the framework agreement from the anticipated levels given in this notice.

The framework will be for the benefit and on behalf, of public sector bodies, details of such bodies can be accessed at: https://www.sbs.nhs.uk/proc-framework-agreements-support

In addition, if provided for in the contract documents, NHS SBS may extend the scope and benefit of the framework agreement to private sector bodies, subject to the approval of NHS SBS. Whilst NHS SBS is not required by procurement legislation to do so, it has extended the principles of public procurement rules to provide its private sector customers with the best value and open and transparent procurement procedures.

VI.4)Procedures for review
VI.4.1)Review body
Official name: NHS Shared Business Services
Postal address: Chandlers Point 31 Broadway
Town: Salford
Postal code: M50 2UW
Country: United Kingdom
E-mail: sakir.mahmud@nhs.net
Telephone: +44 1612122420
Internet address: https://www.sbs.nhs.uk/
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

OJEU procedures include a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the contracting authority before the contract is entered into. Such information should be requested from NHSSBS. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly.

VI.5)Date of dispatch of this notice:
20/11/2019