Services - 572909-2019

04/12/2019    S234

Luxembourg-Luxembourg: Provision of reception, advice and assistance services for visitors at the European Information Centre of the European institutions in Luxembourg — COMM-PP-2019-000031

2019/S 234-572909

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, Directorate-General Communication, EC Représentation au Luxembourg — COMM-PP-2019-000031
Postal address: 7, rue Marché-aux-Herbes
Town: Luxembourg
NUTS code: LU00 Luxembourg
Postal code: L-2920
Country: Luxembourg
Contact person: Guillermo Jurado
E-mail: COMM-REP-LUX-FIN@ec.europa.eu
Telephone: +35 2430133440
Internet address(es):
Main address: http://ec.europa.eu/dgs/communication/index_en.htm
Address of the buyer profile: https://ec.europa.eu/info/funding-tenders/tenders/tender-opportunities-department/tender-opportunities-communication_fr
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of reception, advice and assistance services for visitors at the European Information Centre of the European institutions in Luxembourg — COMM-PP-2019-000031

Reference number: COMM-PP-2019-000031
II.1.2)Main CPV code
79420000 Management-related services
II.1.3)Type of contract
Services
II.1.4)Short description:

The European Commission is looking for a qualified service provider to help the European Commission representation in Luxembourg to receive, advise and assist visitors at the European Information Centre of the European Union House in Luxembourg in a customised manner.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 1 092 000.00 EUR
II.2)Description
II.2.3)Place of performance
NUTS code: LU0 LUXEMBOURG
Main site or place of performance:

Representation of the European Commission in Luxembourg.

II.2.4)Description of the procurement:

The purpose of the contract is to help visitors of the Centre in their search for information, to inform them about European policies, and to answer their questions and requests. Questions and requests made by telephone, letter or email from individuals, businesses or public institutions should also be answered. Each month, the Centre receives between 500 and 600 requests (visit, telephone or email).

II.2.5)Award criteria
Quality criterion - Name: Quality and relevance of the methodology to cover all the services in accordance with all the requirements of point 1.4 the tender specifications. See point 1.4.4 — technical offer (point 1). / Weighting: 20
Quality criterion - Name: Quality of the proposed written responses to the written requests for information set out in Annex 8 of the invitation to tender. See point 1.4.4 — technical offer (point 2). / Weighting: 35
Quality criterion - Name: Reliability of the measures used to ensure the continuous and effective performance of the contract throughout the term of the contract and the prompt performance of the tasks. See point 1.4.4 — technical offer (point 3). / Weighting: 25
Quality criterion - Name: Relevance of the measures used to guarantee the high quality of the services. See point 1.4.4 — technical offer (point 4). / Weighting: 10
Quality criterion - Name: Quality of the measures implemented to guarantee high and constant performances throughout the term of the contract, and quality control measures. See point 1.4.4 — technical offer (point 5). / Weighting: 10
Price - Weighting: LP/Px*100*.40+QT*.60
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 143-350791
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: COMM/LUX/2019/OP/0031
Title:

Provision of reception, advice and assistance services for visitors at the European Information Centre of the European institutions in Luxembourg — COMM-PP-2019-000031

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
30/10/2019
V.2.2)Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: Almathea Consulting
National registration number: B 83596
Postal address: 275, rue de Luxembourg
Town: Luxembourg
NUTS code: LU000 Luxembourg
Postal code: L-8077
Country: Luxembourg
The contractor is an SME: yes
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 1 092 000.00 EUR
Total value of the contract/lot: 1 092 000.00 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

Tenderers were invited to regularly check the internet address: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=5117 for possible updates, clarifications and questions/answers.

You may submit any observations concerning the procurement procedure to the contracting authority using the contact means under Section I. If you believe that there was maladministration, you may lodge a complaint to the European Ombudsman within 2 years of the date when you became aware of the facts on which the complaint is based (see http://www.ombudsman.europa.eu).

Within 2 (two) months of notice of the award decision, you may launch an action for annulment of the award decision. Any request you may make and any reply from us, or any complaint for maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an appeal for annulment or to open a new period for launching an appeal for annulment. The body responsible for hearing annulment procedures is indicated in Section VI.4.1).

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.5)Date of dispatch of this notice:
22/11/2019