Services - 600504-2019

18/12/2019    S244

United Kingdom-Liverpool: Education and training services

2019/S 244-600504

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Crown Commercial Service
Postal address: The Capital Building, Old Hall Street
Town: Liverpool
NUTS code: UK UNITED KINGDOM
Postal code: L3 9PP
Country: United Kingdom
E-mail: supplier@crowncommercial.gov.uk
Telephone: +44 3450103503

Internet address(es):

Main address: https://www.gov.uk/government/organisations/crown-commercial-service

I.2)Information about joint procurement
The contract is awarded by a central purchasing body
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://crowncommercialservice.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://crowncommercialservice.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://crowncommercialservice.eSourcingsolution.co.uk
I.4)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)Main activity
Other activity: Public procurement

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Learning and Development

Reference number: RM6145
II.1.2)Main CPV code
80000000 Education and training services
II.1.3)Type of contract
Services
II.1.4)Short description:

We are running this competition using the ‘open procedure’. The procurement is being conducted under the Light Touch Regime (‘LTR’) therefore subject to limited regulation and will be conducted in accordance with regulations 74 to 76 PCR 2015.

Crown Commercial Service (CCS) is seeking to establish a framework contract to support delivery of learning and development on behalf of the Minister for the Cabinet Office. The framework agreement will be available for use by UK public sector bodies as described in the customer list.

The framework consist of the following lots:

Lot 1: Service Integrator and Cross Civil Service Curriculum;

Lot 2: Commodity Learning;

Lot 3: Combined Lot 1 and Lot 2;

Lot 4: Learning Design and Delivery;

Lot 5: Subject Matter Expertise and Coaching;

Lot 6: Combined Lot 4 and Lot 5.

Suppliers will be required to to provide the deliverables (good and services) set out in the specification, the full specification is set out in the ITT.

II.1.5)Estimated total value
Value excluding VAT: 315 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

The combination of lots that a bidder can be awarded is detailed in the ITT. Bidders have to inform CCS at selection of their preference should they be successful on a number lots. Please refer to paragraph 3 of Attachment 1 — about the framework.

II.2)Description
II.2.1)Title:

Service Integration and Cross-Civil Service Curriculum

Lot No: 1
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
72220000 Systems and technical consultancy services
75121000 Administrative educational services
75130000 Supporting services for the government
79420000 Management-related services
79998000 Coaching services
80000000 Education and training services
80300000 Higher education services
80330000 Safety education services
80400000 Adult and other education services
80420000 E-learning services
80430000 Adult-education services at university level
80500000 Training services
80510000 Specialist training services
80511000 Staff training services
80520000 Training facilities
80521000 Training programme services
80522000 Training seminars
80530000 Vocational training services
80531200 Technical training services
80532000 Management training services
80550000 Safety training services
80560000 Health and first-aid training services
80561000 Health training services
80562000 First-aid training services
80570000 Personal development training services
80580000 Provision of language courses
80590000 Tutorial services
92312212 Services related to the preparation of training manuals
98910000 Services specific to international organisations and bodies
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

Primarily in the UK with some limited requirements overseas. NUTS code UK.

II.2.4)Description of the procurement:

This lot covers the provision of a service integrator who will act as the first point of contact for CSHR customers (from the individual learner to departmental and profession leads) and the design and delivery of a curriculum contextualised for the civil service. The cross-civil service curriculum will be commissioned by CSHR and designed in conjunction with departmental and profession leads to ensure that the learning meets the common needs across the civil service. The supplier shall deliver, through a range of training providers, a central provision including and not limited to the following key curriculum areas:

— leadership, line management and change leadership,

— personal effectiveness — including mandatory learning, well-being, diversity and inclusion,

— introductory learning on professions topics for non-professionals e.g. finance, commercial, digital, project delivery.

The requirement is for the provision of a comprehensive service that enables access at scale to a diverse, modern central learning provision for civil servants across departments, professions, functions, grades and geographies.

This is a single supplier lot.

The framework term is for an initial period of 36 months, with the option to extend by 1 further period of 12 consecutive months.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 70
Cost criterion - Name: Price / Weighting: 30
II.2.6)Estimated value
Value excluding VAT: 120 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Lot 1: Service Integration and Cross Civil Service Curriculum Service Integrator scope, which is for CSHR purposes only and

cross civil service curriculum products, which on a case by case basis, can individually be made available to other contracting authorities under this framework agreement, with the agreement of CSHR.

II.2)Description
II.2.1)Title:

Commodity Learning

Lot No: 2
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
72220000 Systems and technical consultancy services
75121000 Administrative educational services
75130000 Supporting services for the government
79420000 Management-related services
79998000 Coaching services
80000000 Education and training services
80300000 Higher education services
80330000 Safety education services
80400000 Adult and other education services
80420000 E-learning services
80430000 Adult-education services at university level
80500000 Training services
80510000 Specialist training services
80511000 Staff training services
80520000 Training facilities
80521000 Training programme services
80522000 Training seminars
80530000 Vocational training services
80531200 Technical training services
80532000 Management training services
80550000 Safety training services
80560000 Health and first-aid training services
80561000 Health training services
80562000 First-aid training services
80570000 Personal development training services
80580000 Provision of language courses
80590000 Tutorial services
92312212 Services related to the preparation of training manuals
98910000 Services specific to international organisations and bodies
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

Primarily in the UK with some limited requirements overseas. NUTS code UK.

II.2.4)Description of the procurement:

This lot covers the requirement for a supplier to manage, administer and maintain a service to provide access to commodities learning. ‘Commodities’ is defined as an existing learning product that will include qualifications or a standardised learning solution that is already in existence and where the content stands alone. The requirement will include the provision of a catalogue of ‘off the shelf’ courses/qualifications and products delivered through a flexible supply chain. The supplier shall note learning solutions that require civil service contextualisation will be part of Lot 1’s cross-civil service curriculum, or Lot 4’s learning design and delivery’.

This is a single supplier lot.

The framework term is for an initial period of 36 months, with the option to extend by 1 further period of 12 consecutive months.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 70
Cost criterion - Name: Price / Weighting: 30
II.2.6)Estimated value
Value excluding VAT: 50 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Service Integration, Cross Civil Service Curriculum and Commodity Learning

Lot No: 3
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
72220000 Systems and technical consultancy services
75121000 Administrative educational services
75130000 Supporting services for the government
79420000 Management-related services
79998000 Coaching services
80000000 Education and training services
80300000 Higher education services
80330000 Safety education services
80400000 Adult and other education services
80420000 E-learning services
80430000 Adult-education services at university level
80500000 Training services
80510000 Specialist training services
80511000 Staff training services
80520000 Training facilities
80521000 Training programme services
80522000 Training seminars
80530000 Vocational training services
80531200 Technical training services
80532000 Management training services
80550000 Safety training services
80560000 Health and first-aid training services
80561000 Health training services
80562000 First-aid training services
80570000 Personal development training services
80580000 Provision of language courses
80590000 Tutorial services
92312212 Services related to the preparation of training manuals
98910000 Services specific to international organisations and bodies
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

Primarily in the UK with some limited requirements overseas. NUTS code UK.

II.2.4)Description of the procurement:

This lot covers the requirement for a high-quality, flexible and value for money combined Lot 1 Cross Civil Service Curriculum and Lot 2 Commodity Learning provision and the authority expects to see the benefits of the increased economies of scale reflected in the pricing.

This is a single supplier lot.

The framework term is for an initial period of 36 months, with the option to extend by 1 further period of 12 consecutive months.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 70
Cost criterion - Name: Price / Weighting: 30
II.2.6)Estimated value
Value excluding VAT: 170 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Learning Design and Delivery

Lot No: 4
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
72220000 Systems and technical consultancy services
75121000 Administrative educational services
75130000 Supporting services for the government
79420000 Management-related services
79998000 Coaching services
80000000 Education and training services
80300000 Higher education services
80330000 Safety education services
80400000 Adult and other education services
80420000 E-learning services
80430000 Adult-education services at university level
80500000 Training services
80510000 Specialist training services
80511000 Staff training services
80520000 Training facilities
80521000 Training programme services
80522000 Training seminars
80530000 Vocational training services
80531200 Technical training services
80532000 Management training services
80550000 Safety training services
80560000 Health and first-aid training services
80561000 Health training services
80562000 First-aid training services
80570000 Personal development training services
80580000 Provision of language courses
80590000 Tutorial services
92312212 Services related to the preparation of training manuals
98910000 Services specific to international organisations and bodies
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

Primarily in the UK with some limited requirements overseas. NUTS code UK.

II.2.4)Description of the procurement:

This lot covers the requirement for a supplier to provide access to a dynamic pool of best in class learning design and delivery specialist resource to work on targeted learning interventions to meet specific or bespoke business requirements. The supplier shall work with a range of expert learning design and delivery specialists that can support customers access to the design, facilitation and technical expertise needed to meet their specific learning needs. The range of support may vary from supporting the scoping and strategy to support transformational change programmes to providing excellent facilitation alongside internal experts.

This is a single supplier lot.

The framework term is for an initial period of 36 months, with the option to extend by 1 further period of 12 consecutive months.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 80
Cost criterion - Name: Price / Weighting: 20
II.2.6)Estimated value
Value excluding VAT: 110 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Subject Matter Expertise and Coaching Provision

Lot No: 5
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
72220000 Systems and technical consultancy services
75121000 Administrative educational services
75130000 Supporting services for the government
79420000 Management-related services
79998000 Coaching services
80000000 Education and training services
80300000 Higher education services
80330000 Safety education services
80400000 Adult and other education services
80420000 E-learning services
80430000 Adult-education services at university level
80500000 Training services
80510000 Specialist training services
80511000 Staff training services
80520000 Training facilities
80521000 Training programme services
80522000 Training seminars
80530000 Vocational training services
80531200 Technical training services
80532000 Management training services
80550000 Safety training services
80560000 Health and first-aid training services
80561000 Health training services
80562000 First-aid training services
80570000 Personal development training services
80580000 Provision of language courses
80590000 Tutorial services
92312212 Services related to the preparation of training manuals
98910000 Services specific to international organisations and bodies
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

Primarily in the UK with some limited requirements overseas. NUTS code UK.

II.2.4)Description of the procurement:

This lot covers the requirement for a supplier to manage, administer and maintain a centrally managed access to a dynamic pool of best in class subject matter experts who can deliver the following services:

— executive coaching,

— thought leaders to speak at events,

— experienced facilitators to support the delivery of customer learning events.

This is a single supplier lot.

The framework term is for an initial period of 36 months, with the option to extend by 1 further period of 12 consecutive months.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 80
Cost criterion - Name: Price / Weighting: 20
II.2.6)Estimated value
Value excluding VAT: 35 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Learning Design and Delivery, Subject Matter Expertise and Coaching

Lot No: 6
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
72220000 Systems and technical consultancy services
75121000 Administrative educational services
75130000 Supporting services for the government
79420000 Management-related services
79998000 Coaching services
80000000 Education and training services
80300000 Higher education services
80330000 Safety education services
80400000 Adult and other education services
80420000 E-learning services
80430000 Adult-education services at university level
80500000 Training services
80510000 Specialist training services
80511000 Staff training services
80520000 Training facilities
80521000 Training programme services
80522000 Training seminars
80530000 Vocational training services
80531200 Technical training services
80532000 Management training services
80550000 Safety training services
80560000 Health and first-aid training services
80561000 Health training services
80562000 First-aid training services
80570000 Personal development training services
80580000 Provision of language courses
80590000 Tutorial services
92312212 Services related to the preparation of training manuals
98910000 Services specific to international organisations and bodies
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

Primarily in the UK with some limited requirements overseas. NUTS code UK.

II.2.4)Description of the procurement:

This lot covers the requirement for a high-quality, flexible and value for money combined Lot 4 Learning Design and Delivery and Lot 5 Subject Matter Expertise and Coaching. The authority expects to see the benefits of the increased economies of scale reflected in the pricing.

This is a single supplier lot.

The framework term is for an initial period of 36 months, with the option to extend by 1 further period of 12 consecutive months.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 80
Cost criterion - Name: Price / Weighting: 20
II.2.6)Estimated value
Value excluding VAT: 145 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

We will use a credit reference agency (Dun and Bradstreet) to obtain a financial risk score (D&B Failure Score) for you and any members of your consortium or any nominated guarantor(s).

Bidders will be assessed in accordance with the invitation to tender (ITT), The financial risk score associated with this framework is:

Lot 1 — 70

Lot 2 — 55

Lot 3 — 70

Lot 4 — 70

Lot 5 – 55

Lot 6 — 70 or more or if there is an equivalent international score, you will receive a pass for this question.

If the score for Lots 1, 3, 4 and 6 is less than 70 or for Lots 2 and 5 less than 55 or no financial risk score is available then we will ask for copies of your financial statements, audited if applicable, for the 2 most recent years. If there are no financial statement available then the authority may take into account the following information:

— a statement of turnover, profit and loss account/income statement, balance sheet/statement of financial position and statement of cash flow for the most recent period of trading,

— forecast financial statements and cash for the current year and a bank letter outlining the current cash and credit position, and/or

— an alternative means of demonstrating financial status.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
List and brief description of selection criteria:

Bidders will be assessed in accordance with Section 5 of the 2015 Public Contract Regulations(implementing the Directive) on the basis of information provided in response to an Invitation to Tender (‘ITT’).

The authority may take into account the following information:

Lot 1: 2 Certificates of past performance and 2 suitable contract examples which cover similar requirements to those sought under this procurement;

Lot 2: 2 Certificates of past performance and 2 suitable contract examples which cover similar requirements to those sought under this procurement;

Lot 4: 2 Certificates of past performance and 2 suitable contract examples which cover similar requirements to those sought under this procurement;

Lot 5: 2 Certificates of past performance and 2 suitable contract examples which cover similar requirements to those sought under this procurement.

The contract examples for Lot 1, Lot 2, Lot 4 and Lot 5 can be from the public or private sector and must describe comparable contract examples where similar requirements to those sought under this procurement have been performed and how its performance demonstrates the technical and professional requirements.

Contract examples must have been performed during the 3 years prior to publication of the OJEU contract notice. Customer contacts must be warned they may be contacted by crown commercial service to verify the accuracy of the information provided at any time.

Bidders responses to part 8 Cyber Plus Scheme and ISO 27001:2013, part 8 Security Governance (Lot 1 and Lot 2 Only), solution architecture data flows and cloud security principals will be evaluated pass/fail

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 4
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 086-206425
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 04/02/2020
Local time: 15:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Date: 04/02/2020
Local time: 15:01

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:

As part of this contract notice the following documents can be accessed at:https://www.contractsfinder.service.gov.uk/Notice/15bae177-f91c-4544-8c7a-c625e6def29e

1) Contract notice transparency information for the agreement;

2) Contract notice authorised customer list;

3) Rights reserved for CCS framework;

4) Additional information (includes details of how the authority may seek to increase value of work place under this framework agreement).

The authority considers the transfer of Undertakings (Protection of Employment) Regulations 2006 will not apply at framework level. We encourage bidders to take their own advice on whether TUPE is likely to apply at call-off contract and carry out due diligence accordingly.

On 2.4.2014 Government introduced its Government Security Classifications (GSC) scheme which replaced Government Protective Marking Scheme (GPMS). A key aspect is the reduction in the number of security classifications used. All bidders should make themselves aware of the changes as it may impact this requirement. This link provides information on the GSC at: https://www.gov.uk/government/publications/government-security-classifications

Cyber Essentials is a mandatory requirement for Central Government contracts which involve handling personal information or provide certain ICT products/services. Government is taking steps to reduce the levels of cyber security risk in its supply chain through the Cyber Essentials scheme. The scheme defines a set of controls which, when implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet.To participate in this procurement, bidders must be able to demonstrate they comply with the technical requirements prescribed by Cyber Essentials, for services under and in connection with this procurement.

Registering for access:

This procurement will be managed electronically via the BravoSolution eSourcing tool. This will be the route for sharing all information and communicating with potential providers. If you have recently registered on the BravoSolution portal for another CCS procurement you can use the same account for this new procurement. If not, you will first need to register your organisation on the portal.

To register, you will need to:

1) Go to the URL: https://crowncommercialservice.bravosolution.co.uk

2) Select the link ‘I am a new supplier user’;

3) Read and agree to the portal user agreement;

4) Complete the registration form, providing information including:

— the full legal name of your organisation,

— your company registration number,

— your DUNS number — a unique 9-digit number provided to organisations free of charge by Dun and Bradstreet,

— user and contact details.

Once you have registered on the BravoSolution eSourcing tool, you will be able to express your interest in this specific procurement. Your registered user will receive a notification email to alert them once this has been done.

Note: If you require additional users from your organisation to see the invitation to tender ITT, Do not repeat the above process as this will create a new separate organisation account; instead the registered user can add additional users to the existing supplier organisation account via ‘User Management’ > ‘Manage Users’ > ‘Users’ > ‘Create’

Expressing an interest:

To express your interest in this procurement:

1) Login to the BravoSolution eSourcing Suite portal: https://crowncommercialservice.bravosolution.co.uk

2) On the dashboard select the link ITTs open to all suppliers;

3) On the ‘ITTs Open to All Suppliers’ webpage you will see 1 or more procurements listed, click on the procurement name you wish to access;

4) Click on Express Interest at the top of the next screen;

5) You can now access the published documents in the BravoSolution portal.

For assistance please contact the eSourcing Help-desk operated by BravoSolution by email at help@bravosolution.co.uk or call 0800 069 8630.

VI.4)Procedures for review
VI.4.1)Review body
Official name: The Minister for the Cabinet Office acting through Crown Commercial Service
Postal address: 9 th Floor, The Capital, Old Hall Street
Town: Liverpool
Postal code: L3 9PP
Country: United Kingdom
E-mail: supplier@crowncommercial.gov.uk
Telephone: +44 3450103503
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
16/12/2019