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Norway-Trondheim: IT services: consulting, software development, Internet and support
Section I: Contracting authority
Section II: Object
Procurement of a system for handling enquiries efficiently
The Norwegian Environment Agency has been experiencing challenges for a while related to how we deal with incoming enquiries from the public. Our strategy states that we must meet users' expectations for simple, efficient, digital services, and further develop user friendly services that simplify and improve contact with us. The current way of working must therefore be improved. After a concept review, we see that there are gains to be had in being more efficient and in our delivery quality by simplifying the system for enquiries for both external users and internal executive officers. We would therefore like to procure a system for handling enquiries more efficiently in the Norwegian Environment Agency.
Can be extended for one year at a time after the original contract duration has expired, in accordance with SSA-L point 5.1.
Experience from previous relevant assignments:
An assessment will be made as to what degree the described comparable reference assignments are relevant for this procurement.
Section III: Legal, economic, financial and technical information
Tenderers must be registered in a company register, professional register or a trade register in the country where the tenderer is established.
Tenderers must have sufficient economic and financial capacity to fulfil the contract. Creditworthiness with no requirement for guarantees will be sufficient to meet the requirement.
Tenderers must have experience from comparable assignments.
Tenderers are required to have an environmental management system that manages how the company sees to relevant environmental considerations connected to the tenderer's activities, products and services.
Tenderers are required to have a quality assurance system that ought to be appropriate, sufficient and effective for the tenderer's activities, products, and services.
Section IV: Procedure
Section VI: Complementary information
This is an invitation to the prequalification phase. Up to five qualified tenderers will then be invited to submit a tender.
All the contest documents are also attached here.