Services - 614000-2019

24/12/2019    S248

Netherlands-Schiphol: IT services: consulting, software development, Internet and support

2019/S 248-614000

Contract notice


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Luchtverkeersleiding Nederland (LVNL)
National registration number: 34367959
Postal address: Stationsplein-ZW 1001
Town: Schiphol
Postal code: 1117 CV
Country: Netherlands
Contact person: Moniek Dekker
Telephone: +31 613003917
Internet address(es):
Main address:
Address of the buyer profile:
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Public order and safety

Section II: Object

II.1)Scope of the procurement

Zabbix Support and Development

II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
II.1.4)Short description:

AIR Traffic control the Netherlands (ATC-NL) is a Dutch independent administrative organisation that is responsible for providing air traffic services to civil air traffic in the Dutch airspace in a safe, efficient, and environmentally sensible way. In the Dutch Aviation Act this and all other tasks of ATC-NL have been laid down. Besides the provision of air traffic services these tasks consist of the provision of communication, navigation and surveillance services (including the modernization and management of these technical systems), giving aeronautical information, catering for air traffic control training and providing aviation charts and publications. In short, ATC-NL is responsible for the control of Dutch civil airspace as well as parts of the North Sea area and everything related. ATC-NL became operational in 1923 and since 1993 as an so called ‘Independent Administrative Body (ZBO)’.

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2.3)Place of performance
Main site or place of performance:

II.2.4)Description of the procurement:

ATC-NL currently uses a custom built monitoring and control solution referred to as the ATC-NL System for Monitoring and Control (LSMC). The LSMC is used both as an element monitor and an overall system status dashboard. The element monitoring functionality allows to drill down to component level of the individual systems to perform system management tasks. ATC-NL intends to replace both functionalities using Zabbix. However, the element monitoring part of LSMC is only required for those systems that do not provide their own element monitoring functionality (more information can be found in Chapter 1.2 Scope).

Scope of supply

The scope consists of services. ATC-NL is requesting support for the development, deployment and maintenance of its Zabbix-based monitoring and control solution. Four types of support are required, namely:

1) Providing a help-desk functionality to support in resolving incidents in the daily operation of the monitoring and control system;

2) Providing fixes for bugs and security issues discovered in the Zabbix release;

3) Providing support to develop and deploy a replacement of the current custom built monitoring and control solution and to monitor new systems, using the Zabbix open source components;

4) Development of changes to the Zabbix components to provide functionality that is required to replace the current custom built monitoring and control solution and to expand the new monitoring and control solution with new systems.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 1 500 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 120
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 10/02/2020
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Date: 10/02/2020
Local time: 18:00

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Rechtbank Haarlem
Town: Haarlem
Country: Netherlands
VI.5)Date of dispatch of this notice: