Services - 67476-2019

12/02/2019    S30    - - Services - Contract notice - Open procedure 

United Kingdom-London: Survey services

2019/S 030-067476

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
London Borough of Tower Hamlets
Mulberry Place, 5 Clove Crescent
London
E14 2BG
United Kingdom
Contact person: Mr Andrew Shorter
Telephone: +44 2073644752
E-mail: procurement@towerhamlets.gov.uk
NUTS code: UKI42

Internet address(es):

Main address: http://www.towerhamlets.gov.uk

Address of the buyer profile: http://www.towerhamlets.gov.uk

I.2)Information about joint procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/Home/About
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com/Home/About
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

THH5410 THH Resident Satisfaction Survey Programme

Reference number: DN380037
II.1.2)Main CPV code
79311000
II.1.3)Type of contract
Services
II.1.4)Short description:

Tower Hamlets Homes is seeking to appoint a supplier to undertake a programme of resident surveys which informs our performance against key indicators within a demographically challenging environment. We are seeking suppliers with experience of large scale survey programmes within the housing sector using a range of methods. Recent experience with conducting satisfaction surveys via a variety of methods in a culturally diverse inner city environment is essential.

II.1.5)Estimated total value
Value excluding VAT: 400 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
79310000
79330000
79311000
79311100
79311210
79342310
79311300
II.2.3)Place of performance
NUTS code: UKI42
Main site or place of performance:

London Borough of Tower Hamlets

II.2.4)Description of the procurement:

Tower Hamlets Homes (THH) is an Arm’s Length Management Organisation (ALMO) set up by the London Borough of Tower Hamlets in July 2008 to provide housing services for approximately 21 000 homes. Of these 11 500 are currently tenanted properties and the other 9 500 are leasehold.

THH manages the housing stock under contract to the Council and, in summary, is responsible for the following services:

— managing tenancies and leases,

— collecting rent and service charges and dealing with arrears,

— repairing, improving and modernising homes,

— helping people to get involved in managing homes,

— handling “right-to-buy” applications for the Council,

— estate maintenance and cleaning,

— dealing with empty properties.

THH is seeking to appoint a supplier to undertake a programme of surveys which informs performance against key indicators within a demographically challenging environment. We are seeking suppliers with experience of large scale survey programmes within the housing sector using a range of methods. Recent experience with conducting satisfaction surveys via a variety of methods in a culturally diverse inner city environment is essential.

The anticipated contract start date: 15.4.2019 Lead in period to commence 1.4.2019.

The estimated value of the contract is: £400,000k

For a period of: 2 years (with options to extend for a further 2 years by way of 1 year extensions.

Organisations wishing to express their interest are requested to register on the London Tenders Portal (www.londontenders.org) where the tender documentation will be available for download.

Organisations must ensure that access to the system (portal) is available to their representatives dealing with the contract. THH will not be liable for the lack of delegated access within the organisation and will not send any documentation regarding the contract, which shall be exclusively available through the portal.

Tenderers are responsible for allowing sufficient time to submit their ITT. THH accept no liability whatsoever for ITT's that are not submitted due to internet connectivity issues, transmission delays or errors.

THH does not undertake to invite all applicants or bind itself to accept the lowest or any tender. THH will not be liable for any costs incurred in tendering for this contract.

All requests for clarifications must be received through the London Tenders portal.

If you require any further information please contact:

procurement@towerhamlets.gov.uk

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 50
Cost criterion - Name: Price / Weighting: 50
II.2.6)Estimated value
Value excluding VAT: 400 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 11/03/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 11/03/2019
Local time: 12:30
Place:

Legal Department, London Borough of Tower Hamlets, Mulberry Place, 5 Clove Crescent, E14 2BG.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
London Borough of Tower Hamlets
Mulberry Place, 5 Clove Crescent
London
E14 2BG
United Kingdom
Telephone: +44 2073644099
E-mail: procurement@towerhamlets.gov.uk

Internet address: www.towerhamlets.gov.uk

VI.4.2)Body responsible for mediation procedures
London Borough of Tower Hamlets
Mulberry Place, 5 Clove Crescent
London
E14 2BG
United Kingdom
Telephone: +44 2073644099
E-mail: procurement@towerhamlets.gov.uk

Internet address: www.towerhamlets.gov.uk

VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
07/02/2019