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Finnland-Aalto: IT-Dienste: Beratung, Software-Entwicklung, Internet und Hilfestellung
Bekanntmachung vergebener Aufträge
Ergebnisse des Vergabeverfahrens
Abschnitt I: Öffentlicher Auftraggeber
Abschnitt II: Gegenstand
Aalto Service Platform
Aalto University Foundation sr arranged a competitive bidding process to procure a service platform to support Aalto in service provisioning and process automation.
Aalto is currently lacking a comprehensive platform for service provisioning and process automation. Current services are split between a variety of platforms, some of them deprecated and in need of replacement. Aalto does not have a holistic view of the student or faculty lifecycle. This has an impact on student engagement, study progress, and staff retention.
To simplify the service provisioning landscape, Aalto is looking for a mainly web-based platform (SaaS) to serve a wide variety of needs, including in particular:
— A device and platform independent service provisioning tool capable of process automation, customization of user-specific front ends and interfaces, usage of artificial intelligence in customer experience
— a platform enabling a 360-degree view into the full lifecycle of our different customer groups, including students and faculty,
— a coherent data architecture taking into account the special needs of the university environment, including standard roles set in a university environment,
— flexible integration capabilities,
— analytics capabilities (e.g. student marketing, study progress),
— student satisfaction metrics,
— process development.
Aalto intention is to procure a solid service platform from a technology provider that is capable to provide both product support for its own digital product and support development insight for Aalto’s strategic ambitions and vision within its product suite.
The object of procurement is described in more detail in Appendix O1 Subject matter of the procurement.
The contracting authority selects one (1) service provider and concludes a contract with that service provider. The service provider may also be a consortium or a group of tenderers.
The contract period starts from signing the contract and is valid until further notice. The conditions will be specified during the negotiations.
Abschnitt IV: Verfahren
Abschnitt V: Auftragsvergabe
Abschnitt VI: Weitere Angaben