Legal Basis:
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addressesOfficial name: University of Hertfordshire
Postal address: MacLaurin Building, 4 Bishops Square, Hertfordshire
Town: Hatfield
NUTS code:
UKH23 HertfordshirePostal code: AL10 8NE
Country: United Kingdom
Contact person: Procurement Department
E-mail:
j.pickering@herts.ac.ukTelephone: +44 1707284091
Internet address(es): Main address:
https://in-tendhost.co.uk/universityofhertfordshire I.3)CommunicationAdditional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authorityBody governed by public law
I.5)Main activityGeneral public services
Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
Applicant, Student and Alumni CRM Project — 2020
Reference number: 20003
II.1.2)Main CPV code48445000 Customer Relation Management software package
II.1.3)Type of contractServices
II.1.4)Short description:
The supply and implementation of a new Contact Centre and student customer relationship management (CRM) system for the University of Hertfordshire. There are 2 lots and tenderers may bid for either or both lots:
Lot 1: Multi-Channel Contact Centre;
Lot 2: Customer Relationship Management (CRM) System.
It is anticipated that the multi-channel service will provide the interface between external engagement services and the CRM system. It is anticipated that the CRM will the interfacing service and foundational database for customer information as collected from various internal and external sources. Please express interest and download the tender documents for full information.
II.1.5)Estimated total value
II.1.6)Information about lotsThis contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description
II.2.1)Title:
Multi-Channel Contact Centre
Lot No: 1
II.2.2)Additional CPV code(s)48445000 Customer Relation Management software package
48219300 Administration software package
72212445 Customer Relation Management software development services
48000000 Software package and information systems
II.2.3)Place of performanceNUTS code: UKH23 Hertfordshire
Main site or place of performance:
Hatfield, Hertfordshire, UNITED KINGDOM.
II.2.4)Description of the procurement:
Lot 1: Multi-channel Contact Centre for a new CRM system.
II.2.5)Award criteriaPrice is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing systemDuration in months: 60
This contract is subject to renewal: no
II.2.10)Information about variantsVariants will be accepted: no
II.2.11)Information about optionsOptions: no
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information II.2)Description
II.2.1)Title:
Customer Relationship Management (CRM) System
Lot No: 2
II.2.2)Additional CPV code(s)48445000 Customer Relation Management software package
48219300 Administration software package
72212445 Customer Relation Management software development services
48000000 Software package and information systems
II.2.3)Place of performanceNUTS code: UKH23 Hertfordshire
Main site or place of performance:
Hatfield, Hertfordshire, UNITED KINGDOM.
II.2.4)Description of the procurement:
Applicant, student and alumni, customer relation management system.
II.2.5)Award criteriaPrice is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing systemDuration in months: 60
This contract is subject to renewal: no
II.2.10)Information about variantsVariants will be accepted: no
II.2.11)Information about optionsOptions: no
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information Section III: Legal, economic, financial and technical information
III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registersList and brief description of conditions:
III.1.2)Economic and financial standingSelection criteria as stated in the procurement documents
III.1.3)Technical and professional abilitySelection criteria as stated in the procurement documents
Section IV: Procedure
IV.1)Description
IV.1.1)Type of procedureOpen procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participateDate: 16/03/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:English
IV.2.7)Conditions for opening of tendersDate: 16/03/2020
Local time: 12:00
Place:
Section VI: Complementary information
VI.1)Information about recurrenceThis is a recurrent procurement: no
VI.3)Additional information:
Please go to the University's eTendering website — https://in-tendhost.co.uk/universityofhertfordshire You should then click on the Current Tenders link where you can view the project details and, if the project is of further interest, express an interest and register your organisation with our eTendering system. Once your registration has been accepted and you have received your login details by email, you can login to view the full tender documentation by clicking on the My Tenders link.
Please note: if you have already registered on the University of Hertfordshire eTendering portal there is no need to re-register. Simply login using your existing details. An email to the buying organisation requesting inclusion is not acceptable.
VI.4)Procedures for review
VI.4.1)Review bodyOfficial name: Crown Commercial Services
Town: Liverpool
Country: United Kingdom
VI.4.3)Review procedurePrecise information on deadline(s) for review procedures:
VI.5)Date of dispatch of this notice:12/02/2020