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United Kingdom-Hatfield: Customer Relation Management software package
Section I: Contracting authority
Section II: Object
Applicant, Student and Alumni CRM Project — 2020
The supply and implementation of a new Contact Centre and student customer relationship management (CRM) system for the University of Hertfordshire. There are 2 lots and tenderers may bid for either or both lots:
Lot 1: Multi-Channel Contact Centre;
Lot 2: Customer Relationship Management (CRM) System.
It is anticipated that the multi-channel service will provide the interface between external engagement services and the CRM system. It is anticipated that the CRM will the interfacing service and foundational database for customer information as collected from various internal and external sources. Please express interest and download the tender documents for full information.
Multi-Channel Contact Centre
Hatfield, Hertfordshire, UNITED KINGDOM.
Lot 1: Multi-channel Contact Centre for a new CRM system.
Customer Relationship Management (CRM) System
Applicant, student and alumni, customer relation management system.
Section III: Legal, economic, financial and technical information
Section IV: Procedure
Section VI: Complementary information
Please go to the University's eTendering website — https://in-tendhost.co.uk/universityofhertfordshire You should then click on the Current Tenders link where you can view the project details and, if the project is of further interest, express an interest and register your organisation with our eTendering system. Once your registration has been accepted and you have received your login details by email, you can login to view the full tender documentation by clicking on the My Tenders link.
Please note: if you have already registered on the University of Hertfordshire eTendering portal there is no need to re-register. Simply login using your existing details. An email to the buying organisation requesting inclusion is not acceptable.