Results of the procurement procedure
Legal Basis:
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addressesOfficial name: Council of the European Union, secrétariat général
Postal address: rue de la Loi 175
Town: Bruxelles
NUTS code:
BE10 Région de Bruxelles-Capitale / Brussels Hoofdstedelijk GewestPostal code: 1048
Country: Belgium
E-mail:
tendering@consilium.europa.euTelephone: +32 2-2818062
Fax: +32 2-2800262
Internet address(es): Main address:
https://tendering.consilium.europa.eu I.4)Type of the contracting authorityEuropean institution/agency or international organisation
I.5)Main activityGeneral public services
Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
Provision of a call centre facility for the Council of the European Union.
Reference number: UCA-PRQ 15/076.
II.1.2)Main CPV code79512000 Call centre
II.1.3)Type of contractServices
II.1.4)Short description:
Within the General Secretariat of the Council of the European Union's crisis management and business continuity policy, the aim is to provide a call centre facility that, following a declaration of disaster, will be able to act as a kind of 'casualty bureau' for the purpose of collecting information on potential victims of the crisis.
II.1.6)Information about lotsThis contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)Value excluding VAT: 154 000.00 EUR
II.2)Description
II.2.2)Additional CPV code(s)79430000 Crisis management services
II.2.3)Place of performanceNUTS code: BE1 RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST
II.2.4)Description of the procurement:
Within the General Secretariat of the Council of the European Union's crisis management and business continuity policy, the aim is to provide a call centre facility that, following a declaration of disaster, will be able to act as a kind of 'casualty bureau' for the purpose of collecting information on potential victims of the crisis.
II.2.5)Award criteriaPrice
II.2.11)Information about optionsOptions: no
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
Section IV: Procedure
IV.1)Description
IV.1.1)Type of procedureOpen procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing systemThe procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice
Section V: Award of contract
A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:28/09/2016
V.2.2)Information about tendersNumber of tenders received: 2
The contract has been awarded to a group of economic operators: yes
V.2.3)Name and address of the contractorOfficial name: Sungard Availability Services (Belgium) N.V. (first in the listing)
Postal address: De Kleetlaan 12b
Town: Diegem
NUTS code: BE1 RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST
Postal code: 1831
Country: Belgium
The contractor is an SME: no
V.2.3)Name and address of the contractorOfficial name: in2communication N.V., in association with IPG Contact Solutions (second in the listing)
Postal address: Woluwelaan 158
Town: Diegem
NUTS code: BE1 RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST
Postal code: 1831
Country: Belgium
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)Total value of the contract/lot: 154 000.00 EUR
V.2.5)Information about subcontracting
Section VI: Complementary information
VI.3)Additional information:
VI.4)Procedures for review
VI.4.3)Review procedurePrecise information on deadline(s) for review procedures:
any appeals must be lodged with the General Court within 2 months of the plaintiff being notified or, failing this, of the date on which it became known to them. Lodging a complaint with the European Ombudsman neither suspends this deadline nor creates a new deadline for appeals.
The time limits are extended on account of distance by a set period of 10 days, whatever the relevant party's usual place of establishment or domicile.
VI.4.4)Service from which information about the review procedure may be obtained VI.5)Date of dispatch of this notice:02/03/2017