Servicios - 413254-2018

22/09/2018    S183

Belgium-Brussels: Helpdesk and Other Support Services to the EURES Portal

2018/S 183-413254

Contract notice


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, Directorate-General for Employment, Social Affairs and Inclusion
Postal address: 27 rue Joseph II
Town: Brussels
NUTS code: BE10 Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest
Postal code: 1049
Country: Belgium
Contact person: Unit EMPL.D.1 — Free movement of workers, EURES
Internet address(es):
Main address:
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

Helpdesk and Other Support Services to the EURES Portal

Reference number: VT/2018/024
II.1.2)Main CPV code
72253000 Helpdesk and support services
II.1.3)Type of contract
II.1.4)Short description:

Freedom of movement of workers is a fundamental right granted to the citizens of the Union by Article 45 of the Treaty on the functioning of the European Union (TFEU).

EURES is a co-operation network between the European Commission, Public Employment Services (PES) of the EU and EEA Member States, Switzerland, and their partners. EURES contributes to the good functioning of the European labour market by facilitating freedom of movement for the workers within the Union, by reducing bottlenecks on the European labour market, and by improving labour market transparency.

The network provides part of its services via the EURES Portal and other associated ICT tools.

The purpose of the call is to provide a helpdesk service to give help and assistance to users of the EURES Portal, including members of the EURES network. The role of the EURES helpdesk is to provide quick and accurate answers to information requests from jobseekers, employers and other users on job mobility issues in general.

II.1.5)Estimated total value
Value excluding VAT: 4 000 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2.3)Place of performance
NUTS code: BE10 Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest
Main site or place of performance:

Please note that the framework contract will apply in Brussels but also wherever the new European Labour Authority takes siege.

II.2.4)Description of the procurement:

The purpose of this call is to assist European Coordination Office (ECO) to provide horizontal support to the EURES network and thereby to improve the quality and quantity of EURES services on the ground throughout the Union and the EEA and Switzerland in line with the EURES legal basis.

The EURES network is a cooperation network designed to facilitate the free movement of workers within the EU 28 countries and Switzerland, Iceland, Liechtenstein and Norway.

The network is composed of the European Coordination Office (ECO), the National Coordination Offices (NCOs) and EURES member and partners. The latter may include Public Employment Services (PES), Private employment services (PRES), trade unions, employers' organisations and other relevant actors in the labour market.

The network includes around 1 000 EURES advisers working on transnational and cross-border mobility issues in cooperation with other EURES staff (managers, advisors and other staff involved in delivery of EURES services). The human network is complemented by the EURES Portal providing access to job vacancies, a CV online database and user-friendly means of accessing comprehensive information needed for employers, jobseekers and job changers willing to recruit/be recruited from abroad.

The helpdesk replies to all kinds of enquires relating to the services provided on the EURES Portal, including the Extranet section, as well as to the services provided on the European Job Days web site. The helpdesk also replies to general questions on practical aspects of job mobility within Europe

As the exact scope, quantities and timing of these tasks may vary over time, the Commission intends to conclude a Framework Contract. Within this Framework Contract, the supply of specialised services and products will be subject to the Specific Contracts or Order forms in accordance with the Framework Contract.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 4 000 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

One renewal, for 24 months

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:


II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

See procurement documents.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:

See procurement documents.

III.2.3)Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 17/12/2018
Local time: 17:30
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 08/01/2019
Local time: 10:00

27 Rue Joseph II

Building J-27




Information about authorised persons and opening procedure:

1 authorised representative of each tenderer may attend the opening of tenders, duly mandated by letter. Tenderers who wish to attend the opening session have to inform by e-mail: and specify the name of the person who will attend the opening, at least 2 working days in advance.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address:
VI.4.2)Body responsible for mediation procedures
Official name: European Ombudsman
Postal address: 1, Avenue du Président Robert Schuman
Town: Strasbourg
Postal code: F-67001
Country: France
Telephone: +33 388172313
Fax: +33 3381179062
Internet address:
VI.5)Date of dispatch of this notice: