Legal Basis:
Directive 2014/24/EU
Section I: Contracting authority
I.3)CommunicationAdditional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authorityEuropean institution/agency or international organisation
I.5)Main activityGeneral public services
Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
Reception and Switchboard Management and Hosting Services
Reference number: EMA/2019/12/DED
II.1.2)Main CPV code79500000 Office-support services
II.1.3)Type of contractServices
II.1.4)Short description:
The Agency wishes to appoint a suitably qualified and experienced contractor to provide a variety of services related to reception, switchboard management and hosting services for staff, delegates and visitors at the Agency’s new office location in Amsterdam Zuidas.
The main working language of the Agency is English and proficiency of the contractor’s staff will be essential; a working knowledge of Dutch is mandatory, and knowledge of other EU languages is also desirable.
II.1.5)Estimated total valueValue excluding VAT: 2 100 000.00 EUR
II.1.6)Information about lotsThis contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)79510000 Telephone-answering services
79992000 Reception services
64214200 Telephone switchboard services
55120000 Hotel meeting and conference services
79952000 Event services
II.2.3)Place of performanceNUTS code: NL NEDERLAND
Main site or place of performance:
II.2.4)Description of the procurement:
The Agency requires a contractor to provide a suitably qualified team of staff to provide a variety of services related to reception, switchboard management and hosting services for staff, delegates and visitors at the Agency’s new permanent office location in Amsterdam Zuidas.
The main working language of the Agency is English, so proficiency will be essential, a working knowledge of Dutch is mandatory and knowledge of other EU languages is also desirable.
II.2.5)Award criteriaPrice is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated valueValue excluding VAT: 2 100 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing systemDuration in months: 48
This contract is subject to renewal: yes
Description of renewals:
The initial framework contract will have a duration of 1 year with 3 possible renewals of 12 months each.
II.2.10)Information about variantsVariants will be accepted: no
II.2.11)Information about optionsOptions: no
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
Section III: Legal, economic, financial and technical information
III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registersList and brief description of conditions:
See internet address provided in Section I.3.
III.1.2)Economic and financial standingSelection criteria as stated in the procurement documents
III.1.3)Technical and professional abilitySelection criteria as stated in the procurement documents
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:
See internet address provided in Section I.3.
Section IV: Procedure
IV.1)Description
IV.1.1)Type of procedureOpen procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing systemThe procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 2
IV.1.8)Information about the Government Procurement Agreement (GPA)The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participateDate: 18/07/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:English, Bulgarian, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Czech
IV.2.6)Minimum time frame during which the tenderer must maintain the tenderDuration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tendersDate: 19/07/2019
Local time: 11:00
Place:
European Medicines Agency, Orlyplein 24, 1043 DP Amsterdam, The NETHERLANDS.
Information about authorised persons and opening procedure:
See internet address provided in Section I.3.
Section VI: Complementary information
VI.1)Information about recurrenceThis is a recurrent procurement: yes
VI.3)Additional information:
See internet address provided in Section I.3.
VI.4)Procedures for review
VI.4.4)Service from which information about the review procedure may be obtainedOfficial name: European Medicines Agency
Postal address: PO Box 71010
Town: Amsterdam
Postal code: 1008 BA
Country: Netherlands
E-mail:
info@ema.europa.euTelephone: +31 887816000
Internet address:
http://www.ema.europa.eu VI.5)Date of dispatch of this notice:05/06/2019