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Services - 270606-2019

12/06/2019    S111

Netherlands-Amsterdam: Reception and Switchboard Management and Hosting Services

2019/S 111-270606

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Medicines Agency
Postal address: PO Box 71010
Town: Amsterdam
NUTS code: NL1 NOORD-NEDERLAND
Postal code: 1008 BA
Country: Netherlands
E-mail: EMA.2019.12.DED@ema.europa.eu
Internet address(es):
Main address: https://www.ema.europa.eu/
Address of the buyer profile: https://www.ema.europa.eu/en/about-us/procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=4967
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Reception and Switchboard Management and Hosting Services

Reference number: EMA/2019/12/DED
II.1.2)Main CPV code
79500000 Office-support services
II.1.3)Type of contract
Services
II.1.4)Short description:

The Agency wishes to appoint a suitably qualified and experienced contractor to provide a variety of services related to reception, switchboard management and hosting services for staff, delegates and visitors at the Agency’s new office location in Amsterdam Zuidas.

The main working language of the Agency is English and proficiency of the contractor’s staff will be essential; a working knowledge of Dutch is mandatory, and knowledge of other EU languages is also desirable.

II.1.5)Estimated total value
Value excluding VAT: 2 100 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)
79510000 Telephone-answering services
79992000 Reception services
64214200 Telephone switchboard services
55120000 Hotel meeting and conference services
79952000 Event services
II.2.3)Place of performance
NUTS code: NL NEDERLAND
Main site or place of performance:

Amsterdam Zuidas.

II.2.4)Description of the procurement:

The Agency requires a contractor to provide a suitably qualified team of staff to provide a variety of services related to reception, switchboard management and hosting services for staff, delegates and visitors at the Agency’s new permanent office location in Amsterdam Zuidas.

The main working language of the Agency is English, so proficiency will be essential, a working knowledge of Dutch is mandatory and knowledge of other EU languages is also desirable.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 2 100 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The initial framework contract will have a duration of 1 year with 3 possible renewals of 12 months each.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

See internet address provided in Section I.3.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:

See internet address provided in Section I.3.

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 2
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 18/07/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English, Bulgarian, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Czech
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 19/07/2019
Local time: 11:00
Place:

European Medicines Agency, Orlyplein 24, 1043 DP Amsterdam, The NETHERLANDS.

Information about authorised persons and opening procedure:

See internet address provided in Section I.3.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
VI.3)Additional information:

See internet address provided in Section I.3.

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.4)Service from which information about the review procedure may be obtained
Official name: European Medicines Agency
Postal address: PO Box 71010
Town: Amsterdam
Postal code: 1008 BA
Country: Netherlands
E-mail: info@ema.europa.eu
Telephone: +31 887816000
Internet address: http://www.ema.europa.eu
VI.5)Date of dispatch of this notice:
05/06/2019