Services - 214649-2018

19/05/2018    S95    European Court of Auditors - Services - Contract award notice - Open procedure 

Luxembourg-Luxembourg: General Helpdesk Services

2018/S 095-214649

Contract award notice

Results of the procurement procedure

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
European Court of Auditors
12 rue Alcide de Gasperi
Luxembourg
1615
Luxembourg
Contact person: ECA Procurement Service
Telephone: +352 4398-47611
E-mail: eca-procurement.service@eca.europa.eu
Fax: +352 4398-46667
NUTS code: LU

Internet address(es):

Main address: http://www.eca.europa.eu

I.2)Information about joint procurement
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Economic and financial affairs

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

General Helpdesk Services

Reference number: AO 631
II.1.2)Main CPV code
72611000
II.1.3)Type of contract
Services
II.1.4)Short description:

The purpose of the call for tenders is the selection of an economic operator for the provision of a single support centre for providing General Helpdesk Services to end-users of the Court.

It covers Call Centre services for “IT” and “non IT” services (including human resources, logistics, facilities and buildings), the Support services including 1st level IT support, 2nd level IT support, IT lifecycle management, Asset management, Organisation level support, as well as additional IT services which may be requested by the Court, the quality assurance and reporting including the Service Level Agreement and the Service Desk Operation Manual, Periodic reporting and meetings. The exhaustive description of the services to be provided is to be found in Sections 3, 4, 5 and 6 of the tender specifications.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 5 794 170.00 EUR
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
72253000
79512000
72253200
72254100
II.2.3)Place of performance
NUTS code: LU
Main site or place of performance:

European Court of Auditors.

II.2.4)Description of the procurement:

The purpose of the call for tenders is the selection of an economic operator for the provision of a single support centre for providing General Helpdesk Services to end-users of the Court.

It covers Call Centre services for “IT” and “non IT” services (including human resources, logistics, facilities and buildings), the Support services including 1st level IT support, 2nd level IT support, IT lifecycle management, Asset management, Organisation level support, as well as additional IT services which may be requested by the Court, the quality assurance and reporting including the Service Level Agreement and the Service Desk Operation Manual, Periodic reporting and meetings.

II.2.5)Award criteria
Quality criterion - Name: see tender specifications / Weighting: 65
Price - Weighting: 35
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project: EU General Budget
II.2.14)Additional information

The initial period of contract includes a 1-month transitional period for the transfer of know-how and a 48-month period for the execution of services, which shall start on 1.7.2018. The Contract shall be renewed automatically up to two (2) times; each time for a period of execution of tasks of twelve (12) months, starting from the date of completion of the tasks of the previous period.

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 227-472193
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: SG2 631
Title:

General Helpdesk Services

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
25/04/2018
V.2.2)Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Aubay SA
Parc d’Activités, 38 rue Pafebruch
Capellen
8308
Luxembourg
NUTS code: LU
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 6 000 000.00 EUR
Total value of the contract/lot: 5 794 170.00 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
General Court of the European Union
rue du Fort Niedergrünewald
Luxembourg
2925
Luxembourg
Telephone: +352 4303-1
Fax: +352 4303-2100

Internet address: http://curia.europa.eu/

VI.4.2)Body responsible for mediation procedures
European Ombudsman
Strasbourg
67001
France
Telephone: +33 388172313

Internet address: http://ombudsman.europa.eu/

VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Appeal to the General Court of the European Union within 2 months of the plaintiff being notified on the successor not of its tender or, failing this, of the day on which it became known to them. A complaint made to the European Ombudsman neither suspends this period nor opens a new period for lodging appeals.

VI.4.4)Service from which information about the review procedure may be obtained
European Court of Auditors, Procurement Service
12 rue Alcide de Gasperi
Luxembourg
1615
Luxembourg
Telephone: +352 4398-47611
E-mail: eca-procurement.service@eca.europa.eu
Fax: +352 4398-46955

Internet address: http://www.eca.europa.eu

VI.5)Date of dispatch of this notice:
15/05/2018