Results of the procurement procedure
Legal Basis:
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addressesOfficial name: European Court of Auditors
Postal address: 12 rue Alcide de Gasperi
Town: Luxembourg
NUTS code:
LU LUXEMBOURG (GRAND-DUCHÉ)Postal code: 1615
Country: Luxembourg
Contact person: ECA Procurement Service
E-mail:
eca-procurement.service@eca.europa.euTelephone: +352 4398-47611
Fax: +352 4398-46667
Internet address(es): Main address:
http://www.eca.europa.eu I.4)Type of the contracting authorityEuropean institution/agency or international organisation
I.5)Main activityEconomic and financial affairs
Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
General Helpdesk Services
Reference number: AO 631
II.1.2)Main CPV code72611000 Technical computer support services
II.1.3)Type of contractServices
II.1.4)Short description:
The purpose of the call for tenders is the selection of an economic operator for the provision of a single support centre for providing General Helpdesk Services to end-users of the Court.
It covers Call Centre services for “IT” and “non IT” services (including human resources, logistics, facilities and buildings), the Support services including 1st level IT support, 2nd level IT support, IT lifecycle management, Asset management, Organisation level support, as well as additional IT services which may be requested by the Court, the quality assurance and reporting including the Service Level Agreement and the Service Desk Operation Manual, Periodic reporting and meetings. The exhaustive description of the services to be provided is to be found in Sections 3, 4, 5 and 6 of the tender specifications.
II.1.6)Information about lotsThis contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)Value excluding VAT: 5 794 170.00 EUR
II.2)Description
II.2.2)Additional CPV code(s)72253000 Helpdesk and support services
79512000 Call centre
72253200 Systems support services
72254100 Systems testing services
II.2.3)Place of performanceNUTS code: LU LUXEMBOURG (GRAND-DUCHÉ)
Main site or place of performance:
European Court of Auditors.
II.2.4)Description of the procurement:
The purpose of the call for tenders is the selection of an economic operator for the provision of a single support centre for providing General Helpdesk Services to end-users of the Court.
It covers Call Centre services for “IT” and “non IT” services (including human resources, logistics, facilities and buildings), the Support services including 1st level IT support, 2nd level IT support, IT lifecycle management, Asset management, Organisation level support, as well as additional IT services which may be requested by the Court, the quality assurance and reporting including the Service Level Agreement and the Service Desk Operation Manual, Periodic reporting and meetings.
II.2.5)Award criteriaQuality criterion - Name: see tender specifications / Weighting: 65
Price - Weighting: 35
II.2.11)Information about optionsOptions: no
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project: EU General Budget
II.2.14)Additional information
The initial period of contract includes a 1-month transitional period for the transfer of know-how and a 48-month period for the execution of services, which shall start on 1.7.2018. The Contract shall be renewed automatically up to two (2) times; each time for a period of execution of tasks of twelve (12) months, starting from the date of completion of the tasks of the previous period.
Section IV: Procedure
IV.1)Description
IV.1.1)Type of procedureOpen procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice
Section V: Award of contract
Title:
General Helpdesk Services
A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:25/04/2018
V.2.2)Information about tendersNumber of tenders received: 2
Number of tenders received from SMEs: 0
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractorOfficial name: Aubay SA
Postal address: Parc d’Activités, 38 rue Pafebruch
Town: Capellen
NUTS code: LU LUXEMBOURG (GRAND-DUCHÉ)
Postal code: 8308
Country: Luxembourg
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)Initial estimated total value of the contract/lot: 6 000 000.00 EUR
Total value of the contract/lot: 5 794 170.00 EUR
V.2.5)Information about subcontracting
Section VI: Complementary information
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review bodyOfficial name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address:
http://curia.europa.eu/ VI.4.2)Body responsible for mediation proceduresOfficial name: European Ombudsman
Town: Strasbourg
Postal code: 67001
Country: France
Telephone: +33 388172313
Internet address:
http://ombudsman.europa.eu/ VI.4.3)Review procedurePrecise information on deadline(s) for review procedures:
Appeal to the General Court of the European Union within 2 months of the plaintiff being notified on the successor not of its tender or, failing this, of the day on which it became known to them. A complaint made to the European Ombudsman neither suspends this period nor opens a new period for lodging appeals.
VI.4.4)Service from which information about the review procedure may be obtained VI.5)Date of dispatch of this notice:15/05/2018
