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Services - 75480-2014

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05/03/2014    S45

United Kingdom-London: Investigation services

2014/S 045-075480

Prior information notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Official name: Metropolitan Police
Postal address: Procurement Services, Floor 8 Empress State Building, Lillie Road
Town: London
Postal code: SW6 1TR
Country: United Kingdom
For the attention of: Melissa Freewin (Tech UK)
E-mail: concept@techuk.org
Telephone: +44 2073312169

Further information can be obtained from:
The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Public order and safety
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:
Digital Forensics Managed Service Solution
II.2)Type of contract and place of delivery or of performance
Service category No 23: Investigation and security services, except armoured car services
II.3)Information on framework agreement
II.4)Short description of nature and quantity or value of supplies or services:
The Metropolitan Police Service (MPS) is the largest police force in the UK. In the current challenging economic climate the organisation has achieved significant progress and change; delivering cost reductions and improved value for money, whilst continuing to provide an exemplary service to Londoners' and visitors to London.
The key objectives of the MPS are to cut crime and increase public confidence whilst reducing our costs. We are therefore looking for more innovative ways to help meet these targets and key to this is the way we engage with our suppliers. As part of the current organisation-wide change programme, each area of the MPS' has had to fundamentally re-think how it is structured in order to meet budget savings whilst ensuring the MPS can continue to meet the changing needs of the Criminal Justice System. There is also an increasing drive within the MPS to better equip frontline police officers with the tools to tackle crime more efficiently.
Against this background the MPS Forensic Services Directorate has reviewed the delivery of digital forensics services and is looking to embed a new operating model. Key to this is changing the way we contract with our supply base.
Digital Forensics is an increasingly important tool in police investigations.
The proliferation of consumer information technology means that there is an increasing dependency on the detection, extraction, analysis and interpretation (reporting) of digital information.
Approximately 43 000 devices are submitted annually to the central DEFS (Digital Evidential Forensic Services) facility and this is expected to grow year on year. Forensic analysis of these evidence sources is currently carried out by lab-based digital forensic scientists based either within the MPS or at external forensic providers. For computer and phone work approximately 30 % of forensic analysis is carried out in-house with the remaining 70 % sent to a number of external digital forensic services providers.
Additionally, 16 000 mobile phone device examination sessions were recorded at the local-borough-based self-service kiosks that are managed by DEFS.
It is clear that significant improvement in digital forensic technology is required to enable the implementation of a new model. This will empower frontline officers to conduct limited analysis themselves, supported locally by technical staff where needed, with more complex and difficult work being carried out by the central laboratory. It is envisaged that this will reduce the volume of lab-based forensic analysis sent out to external providers over time.
The MPS has piloted the use of self-service kiosks over the past 18-24 months which allow officers to extract data from phones, which has shown a positive impact on the progression of cases by allowing officers immediate access to extracted data. The use of these kiosks has also reduced the volume of phone submissions coming into DEFS and in turn being contracted out for lab-based analysis.
In order to keep pace with the rapid change in device technology and to maintain capability, there is a requirement for constant development of new and verified tools, techniques, and methodology that can be quickly deployed into the mainstream digital forensics workflow. To facilitate this the MPS is looking to appoint a Managed Service Provider (MSP) who will be responsible for providing technology and where necessary lab-based forensic analysis, either themselves or through a range of sub-contractors (tier 2 suppliers).
New MPS Operating Model
The new operating model will provide three levels of service as described below. This will enable a move away from the traditional lab-based examination model and towards the provision of quick-time frontline services, significantly reducing timescales and increasing investigative freedom for front-line officers.
Level 1: Frontline Self Service – Forensic analysis carried out by police officers using custody-suite based kiosks.
Level 2: Frontline Supported Service – Forensic analysis carried out by police officers with support from digital forensic technicians.
Level 3: Central Hub – More complex, lab-based forensic analysis carried out by digital forensic experts. This will primarily be by provided by the MPS but for capacity or capability reasons packages maybe sub-contracted (via the MSP) to an external forensic service provider.
It is expected that the majority of submissions would initially be handled at level 1, front line self service, where officers can conduct straightforward extractions of data from devices themselves. Level 2, front line supported, will handle submissions where limited additional assistance is required either with the initial extraction or with the interpretation of results. Level 3, central hub, will be the escalation point for all submissions which cannot be processed at levels 1 and 2.
A forensic informatics solution (modelled on eDiscovery-type technology) will also be required to ingest, pre-process, review, bookmark and export/production of relevant digital evidential data. This solution would enable centralisation of forensic data, would be accessible to both police officers and technical staff remotely allowing a true integrated collaborative workflow.
Managed Service Provider
In order to successfully implement the new operating model, the MPS is looking for a Managed Service Provider (MSP) who will take responsibility (operating as a tier 1 supplier) for the supply chain of both the provision of technology and external lab-based forensic services that would be provided by a range of other suppliers (tier 2) as described below:
1) Forensic Technology
a) The forensic informatics solution. The MSP would be responsible for the provision of the equipment, maintenance, upgrade as well as ensuring the compatibility with any front line technology (such as kiosk).
b) A simple-to-use kiosk system for the extraction and processing of data from phones, smart devices and computer media. These kiosks would be deployed at approximately 30 locations around the MPS and allow data to be transferred to a central storage location and uploaded into the forensic informatics solution if required. Review and reporting of data from the kiosks would be possible, as set in level 1 (frontline self service) above. The MSP would be responsible for provision of the equipment, upgrades, technology refreshes, maintenance and training. The MSP will need to ensure that the kiosks remain current with technology and compatible with the forensic informatics solution.
2) External Lab-Based Forensic Analysis
The MSP will be responsible for the allocation and performance of the external lab-based forensic providers delivering more complex (level 3) lab based forensic analysis not undertaken by the MPS. It is expected that this volume of work will fluctuate as technology and the capability of the front line self service kiosks evolves. We anticipate the volume of external lab-based forensic analysis will reduce from the current 70 % of total submissions to 20 % as this new model is implemented and reaches maturity.
3) Research and development
We anticipate that the future relationship with an MSP will include the ability to collaborate on R&D and to commission R&D projects on specific areas. This will involve an element of intellectual property (IP) sharing between the MPS and the MSP.
Outcomes required:
— To maximise the proportion of forensic analysis carried out at levels 1 and 2 of the new model through continued development of forensic technology i.e. simple-to-use kiosk system for the extraction and processing of data from phones, smart devices and computer media
— Provision of a forensic informatics solution to allow the ingest, pre-processing, review, bookmarking and export/production of relevant digital evidential data
— The ability to maintain and increase capability of the kiosk type solution in a rapidly expanding technological world (i.e. staying current with latest consumer products on the market)
— Compliance with ISO17025 standards for lab-based forensic analysis and data protection act.
— Improved data security and simplified management
— Provision to officers of more targeted information, specific and relevant to the investigation, avoiding unnecessary review of data.
— Provision of initial results to officers within 48 hours in 80% of cases
— Improved auditability and governance of digital data processing/handling
— IP sharing/licensing agreement for developed technologies
To assess the market viability of the proposed managed service solution, the MPS will be running a market engagement day on 21.3.2014 where we will set out our new model in further detail and seek to gain the views of the marketplace on how this solution could be delivered.
The primary objective of the engagement day is to ascertain the potential interest in the one-supplier managed service solution. As the number of attendees is limited, the MPS is keen to maximise the benefits of the engagement day by firstly only inviting suppliers with the potential to deliver the whole solution (tier 1). Dependent on the numbers of responses we receive we will then look to invite those companies who are interested in delivering one or more parts of the solution (tier 2). We will not be inviting consultants or advisors.
When responding to the PIN to express an interest in attending the day, please indicate in your response which areas your organisation is interested in delivering from the list below:
1. Full end to end solution (tier 1).
2. Forensic informatics (tier 2).
3. Kiosks (tier 2).
4. External lab-based analysis (tier 2).
5. Research and Development (tier 2).
The engagement day will be held in central London. Further details and timings will be issued to attendees in due course as well additional information about the MPS' digital forensics operating model.
Following the conclusion of our market engagement, should the MPS decide to go forward with a MSP solution, an OJEU tender process will commence in July/August 2014. It is anticipated that a contract would be awarded and technical solutions will begin implementation from May 2015 onwards. The full go-live date following implementation is projected to be September 2015.

Lots

This contract is divided into lots: no
II.5)Common procurement vocabulary (CPV)

79720000 Investigation services, 72000000 IT services: consulting, software development, Internet and support, 73000000 Research and development services and related consultancy services, 48000000 Software package and information systems, 30000000 Office and computing machinery, equipment and supplies except furniture and software packages

II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)
II.8)Additional information:

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds
VI.2)Additional information:
VI.3)Information on general regulatory framework
VI.4)Date of dispatch of this notice:
3.3.2014