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Luxembourg-Luxembourg: AO 10788 — Integrated Logistics Services
Prior information notice
This notice is for prior information only
Section I: Contracting authority
Main address: https://op.europa.eu/
Address of the buyer profile: http://publications.europa.eu/en/web/about-us/procurement
Section II: Object
AO 10788 — Integrated Logistics Services
Integrated logistics services (warehousing, print-on-demand and order processing and distribution) of the physical publications (books, brochures, leaflets, DVD/CD-ROM, USB-Sticks) of EU institutions, agencies and bodies working with the Publications Office of the EU.
Start-up phase of 9 months, provision of the services 4 + 2 + 2 years.
Brussels, Strasbourg and Luxembourg, followed by France and Germany, followed by the remaining member states, followed by dispersed addresses in the rest of the world.
These tasks cover the following domains:
1.3) Returned goods management;
2) Order processing and distribution:
2.1) Data entry and processing;
2.2) Handling and kitting;
2.5) Shipping tracking;
2.6) Services at point of delivery;
2.7) Reverse logistics.
3) Print on Demand services:
3.1) Data entry;
3.2) Quality check;
4) IT-based Office of Publications Distribution System (OPDS) services:
4.4) Data migration;
4.6) Support/help desk;
4.9) Evolutionary maintenance;
4.10) Disaster recovery (annual test).
5) Service management:
5.1) Project management;
5.5) Quality management.
Section IV: Procedure
Section VI: Complementary information