Services - 116288-2017

29/03/2017    S62    - - Services - Contract notice - Open procedure 

United Kingdom-Exeter: Telecommunications services

2017/S 062-116288

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Devon County Council
County Hall, Topsham Road
United Kingdom
Contact person: Mr Iain Perkins
Telephone: +44 1392383000
NUTS code: UKK

Internet address(es):

Main address:

Address of the buyer profile:

I.2)Information about joint procurement
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

CP1322-16b Fixed Line Voice and Data Services.

Reference number: DN240585
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

Devon County Council (DCC) requires a supplier to provide fixed line voice and Data services.

DCC operates an internal voice/telephone network which comprises 14 Unify Realitis DX TDM PABXs and a Unify dual node OpenScape Voice VOIP platform. These are linked together via proprietary SIP Trunking running across a managed service MPLS network.

The network hosts about 7 000 extensions, spread across approximately 40 sites. Most extensions have an associated DDI number for incoming calls. These DDI services enter the network via DASS at County Hall in Exeter (Central site) and through the SIP service at Taw View in Barnstaple. Alternative routing is employed internally if the network is congested or down, so that calls will take an alternate route to their destination.

II.1.5)Estimated total value
Value excluding VAT: 840 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UKK
II.2.4)Description of the procurement:

DCC has moved to a more flexible method of working and uses a Speech Recognition Directory to send calls to the users' nominated device, whether this is a desk extension, mobile, home line or a handset in a partner's location. This is provided by a dual node Netcall Liberty platform and is slowly replacing traditional DDI to contact members of staff. The Liberty platform also provides a voicemail service and some auto attendant services for some of the smaller contact routes into the authority.

DCC also operates a 60 seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services, such as Devon Highways, Adult and Children's Social Care, Trading Standards. This is based on a Unify Realitis DX PABX with intelligent call routing and reporting provided by OpenScape Contact Centre.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 30
Price - Weighting: 70
II.2.6)Estimated value
Value excluding VAT: 800 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: yes
Description of options:

The Contract will be for an initial term of three (3) years with an option to extend the Contract for any period up to a further three (3) twenty four (24) months periods at the sole discretion of Devon County Council.

The Estimated value of this contract is based on the initial three (3) period.

II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 17/05/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Date: 17/05/2017
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Devon County Council
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: