Services - 129774-2020

Submission deadline has been amended by:  154409-2020
17/03/2020    S54

United Kingdom-Leatherhead: IT services: consulting, software development, Internet and support

2020/S 054-129774

Contract notice


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Surrey and Borders Partnership NHS Foundation Trust
Postal address: 18 Mole Business Park
Town: Leatherhead
NUTS code: UKJ2 Surrey, East and West Sussex
Postal code: KT22 7AD
Country: United Kingdom
Telephone: +44 1883383838
Internet address(es):
Main address:
Access to the procurement documents is restricted. Further information can be obtained at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Other type: NHS Foundation Status Trust
I.5)Main activity

Section II: Object

II.1)Scope of the procurement

Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement

II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
II.1.4)Short description:

This procurement is for the replacement of the Sussex Partnership NHS Foundation Trust's service desk and ITSM managed service. The contract also covers the full replacement of Trust end user computing devices and associated management and support of those devices for the term.

II.1.5)Estimated total value
Value excluding VAT: 18 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
51610000 Installation services of computers and information-processing equipment
72110000 Hardware selection consultancy services
72510000 Computer-related management services
72540000 Computer upgrade services
72590000 Computer-related professional services
72610000 Computer support services
72710000 Local area network services
72720000 Wide area network services
72810000 Computer audit services
II.2.3)Place of performance
NUTS code: UKJ2 Surrey, East and West Sussex
Main site or place of performance:

Sussex partnership NHS Foundation Trust and all associated sites. please see for indicative locations

II.2.4)Description of the procurement:

The authority is looking to procure the following from a single bidder under the terms and conditions provided to the bidders:

• a fully managed service,

• a full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers),

• an on-authority premises service desk (all Core Hours Service Desk support must be provided on the Authority site),

• a full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory),

• a fully featured ITSM tool and portal for end users,

• full call handling system and alternative contact methods,

• change management services,

• knowledge management services,

• asset management and device tracking services,

• problem management services,

• configuration management services,

• moves, adds and changes,

• WiFi Service Management (Full Authority private and public WiFi Management and break/fix),

• implementation services including but not limited to: setup, training, data migration, testing, go-live and post go-live support;

• ongoing professional services and support.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 18 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

Up to two (2) renewals of 12 months each (a total of an additional 24 months).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: yes
Description of options:

Options are permitted in accordance with the guidance set out in the procurement documentation.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 16/04/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 5 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 16/04/2020
Local time: 12:00

Sussex Partnership NHS Foundation Trust.

Information about authorised persons and opening procedure:

The tenders will be opened by the Core Evaluation Team of Sussex Partnership NHS Foundation Trust (as described in the procurement documentation).

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: NHS England
Town: London
Country: United Kingdom
VI.5)Date of dispatch of this notice: