Services - 174116-2021

09/04/2021    S69

Greece-Thessaloniki: Web Services for the Development, Support and Maintenance for the Cedefop’s Official Website and its CRM System

2021/S 069-174116

Contract notice


Legal Basis:
Regulation (EU, Euratom) No 2018/1046

Section I: Contracting authority

I.1)Name and addresses
Official name: Cedefop - European Centre for the Development of Vocational Training
Postal address: 'Service Post' - Europe 123
Town: Thessaloniki
NUTS code: EL522 Θεσσαλονίκη / Thessaloniki
Postal code: 57001
Country: Greece
Contact person: Dimitra Eleftheroudi
Telephone: +30 2310490192
Internet address(es):
Main address:
Address of the buyer profile:
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity

Section II: Object

II.1)Scope of the procurement

Web Services for the Development, Support and Maintenance for the Cedefop’s Official Website and its CRM System

Reference number: AO/DCM/NT/WebServices/002/21
II.1.2)Main CPV code
72200000 Software programming and consultancy services
II.1.3)Type of contract
II.1.4)Short description:

This framework service contract ensures the continuity of web services related to development, maintenance and support as well as consultancy, monitoring and hosting for the Cedefop official website and its CRM system thus contributing in the dissemination of the agency’s offering to its online users.

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
72400000 Internet services
72420000 Internet development services
II.2.3)Place of performance
NUTS code: EL522 Θεσσαλονίκη / Thessaloniki
Main site or place of performance:

The tasks will be completed both in the Contractor’s premises and in Cedefop’s premises in Thessaloniki, Greece.

II.2.4)Description of the procurement:

The estimated volume for the required services corresponds to an approximate volume of 4 304 person-days over a 4-year period; the person-days might not be distributed evenly over the years. The provision of hosting services and related costs are estimated at some EUR 370 000 (without VAT) over 4 years. The information on volume is purely indicative, shall not be binding on Cedefop and should not be considered as a warranty as to the final value of the contract.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 12
This contract is subject to renewal: yes
Description of renewals:

The contract is planned to enter into force on 1 September 2021, shall have initial duration of one (1) year and will be automatically renewed up to three (3) times, each for an additional period of one (1) year, covering a total acquisition period of four (4) years (1 + 1 + 1 + 1).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

For more information please refer to the procurement documents.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)Conditions related to the contract
III.2.3)Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 17/05/2021
Local time: 15:59
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 16/11/2021
IV.2.7)Conditions for opening of tenders
Date: 18/05/2021
Local time: 11:00

Cedefop's premises in Thessaloniki, Greece. The 'local time' mentioned above shall be understood as Greek local time (UTC+3 at the date of the opening).

Information about authorised persons and opening procedure:

Due to COVID-19 outbreak, the public opening of tenders will take place virtually. Tenderers having expressed their interest to participate in the virtual opening will receive further instructions. Tenderers not present at the virtual opening session but who wish to be provided with the information announced during the public opening may send their request to

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:

In point IV.2.2) 'Time limit for receipt of tenders', local time must be understood as Greek local time (UTC+3 at the date of submission of offers).

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
Telephone: +352 4303-1
Fax: +352 43032100
Internet address:
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Within 2 months of the notification to the plaintiff, or, in absence thereof, of the day on which it came to the knowledge. A complaint to the European Ombudsman does not have as an effect either to suspend this period or to open a new period for lodging appeals.

VI.4.4)Service from which information about the review procedure may be obtained
Official name: General Court
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
Telephone: +352 4303-1
Fax: +352 43032100
Internet address:
VI.5)Date of dispatch of this notice: