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Services - 209377-2020

05/05/2020    S87

United Kingdom-Leeds: IT services: consulting, software development, Internet and support

2020/S 087-209377

Prior information notice

This notice is for prior information only


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: NHSX
Postal address: Quarry House
Town: Leeds
Postal code: LS2 7UE
Country: United Kingdom
Contact person: Garry Mitchell
E-mail: commercial.procurementhub@nhs.net
Internet address(es):
Main address: https://www.england.nhs.uk/
I.2)Information about joint procurement
The contract is awarded by a central purchasing body
Additional information can be obtained from the abovementioned address
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity

Section II: Object

II.1)Scope of the procurement

Clinical Communication Tools for NHS Trusts

II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
II.1.4)Short description:

In Feb 2019, the Secretary of State announced that NHS trusts will be required to phase out pagers by the end of 2021 and to move to more modern communication tools. The Covid-19 pandemic has accelerated the need to urgently deliver on this commitment.

NHS organisations require dedicated communications and task management systems to enable save staff time by reducing their need to use the historic ‘bleep’ system or by sending emails. Staff need to share clinical information quickly and securely whilst at work but they should be able to be turned off when not at work.

Interventions shall be able to:

— address critical pain points for clinical and/or operational teams,

— release time for individuals and teams of NHS staff,

— enable streamlined care for patients,

— support with patients transfer of care,

— readily be able to scale widely across the NHS with at least 1 established use case,

— have an online presence and/or WebApp available,

— be downloaded onto mobile devices or tablet device.

II.1.5)Estimated total value
Value excluding VAT: 3 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
72200000 Software programming and consultancy services
72210000 Programming services of packaged software products
72212000 Programming services of application software
72212500 Communication and multimedia software development services
72212510 Communication software development services
72212511 Desktop communications software development services
72260000 Software-related services
72318000 Data transmission services
48510000 Communication software package
II.2.3)Place of performance
Main site or place of performance:









II.2.4)Description of the procurement:

The procuring authority (The Authority) seeks to potentially establish a framework for NHS Trusts to procure communication services on a national basis. This is to include the interventions listed in the short description. The Authority seeks to invite expressions of interest from potential suppliers relating to a procurement process which is intended to commence in June 2020.

It is proposed to establish a potential framework which will allow NHS trusts to procure services. This is to include the interventions listed in the short description.

The Secretary of State announced that NHS trusts will be required to phase out pagers by the end of 2021 and to move to more modern communication tools. The agreed approach, therefore, needs to ensure that NHS trusts can award contracts to suitably qualified and experienced suppliers who can deliver against this requirement, whilst promoting innovation and delivering against a digital maturity model.

The framework agreements together with connected call-off agreements will provide contract vehicles for NHS Trusts and Hospitals to purchase systems and services which are assured against the frameworks specifications and standards.

The contract value for the framework is GBP 3 m and the provisional intention is for the framework to remain open (valid) for 2 years with a potential extension for 12 months.

The services provided under the Clinical Communication Tools framework will cover the following;

Provision of applications, which will meet the business requirements, mandatory functionality and compliance listed in the short description of this notice.

Mandatory functionality:

— secure messaging,

— image sharing,

— staff directory [linked to the global NHS.net address book],

— calls.


— patient safety regulations,

— GDPR and UK data protection,

— NHSD SCCiO requirements for both DCB0129 clinical safety risk assessment and DCB01260 Clinical Safety Case,

— NHS IG DSP Toolkit,

— ISO 27001:2017.

Associated services which are services associated with the implementation or optimisation of the application.

Implementation support

— training materials,

— video/online/in app training,

— 24/7 customer support online/in app/via phone,

— online knowledge centre,

— 1:1 remote training.

Additional services which are an augmentation of the application provided by the supplier.

Optional functionality

— patient lists,

— task management,

— video calls,

— ERP integration.

Call of agreements awarded through the clinical communication tools framework may provide services to NHS Trusts and Hospitals. Services sold under the clinical communication tools framework agreement will generally be sold on the basis of software as a service (SaaS) with licences granted to customer users where appropriate.

II.2.14)Additional information
II.3)Estimated date of publication of contract notice:

Section IV: Procedure

IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no

Section VI: Complementary information

VI.3)Additional information:

Interested suppliers are required to submit their expressions of interest to the National Commercial and Procurement Hub (commercial.procurementhub@nhs.net). Further information will be shared upon submitting the expression of interest. NHSX will not be liable for costs incurred by any interested party in participating in this exercise.

The services are deemed to be subject to the full regime of current EU procurement legislation and as such any such tender pursuant to this notice will be conducted in accordance with, and governed by, the Public Contracts Regulations 2015. This contract will therefore be awarded in accordance with the provisions applicable in Section 5 (sub-section 7) of the Public Contracts Regulations 2015.

VI.5)Date of dispatch of this notice: