Services - 213426-2018

18/05/2018    S94

United Kingdom-London: Financial and insurance services

2018/S 094-213426

Prior information notice

This notice is for prior information only


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: National Employment Savings Trust (NEST) Corporation
Postal address: NEST, Riverside House, 2A Southwark Bridge Road
Town: London
NUTS code: UKI42 Not specified
Postal code: SE1 9HA
Country: United Kingdom
Contact person: Director of Commercial and Procurement
Internet address(es):
Main address:
Address of the buyer profile:
Additional information can be obtained from the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Economic and financial affairs

Section II: Object

II.1)Scope of the procurement

Provision of NEST Scheme Administration Services

II.1.2)Main CPV code
66000000 Financial and insurance services
II.1.3)Type of contract
II.1.4)Short description:

NEST is a great UK delivery success story. Established in 2010 to support the introduction of automatic enrolment, we have a Public service obligation (PSO) to support any employer wishing to use the scheme to discharge their automatic enrolment duties.

From a standing start, we delivered a high quality, low cost pension scheme open to all which has delivered on its mission and helped to drive up standards and best practice across the industry. Now with over 6 000 000 members, over 600 000 employers, and more than 2 000 000 000 GBP Assets Under Management, NEST is playing a critical role in helping people save for their retirement. Many of them are low to moderate earners, who may be saving for the first time, and moving jobs frequently.

Our first challenge, to take on thousands of employers as they enrolled their employees, is complete.

Our vision is to help millions enjoy a better retirement and we want to do everything we can to help them achieve the best retirement outcomes they can.

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
66500000 Insurance and pension services
66520000 Pension services
II.2.3)Place of performance
II.2.4)Description of the procurement:

The requirements will include the provision of services needed to support the NEST scheme administration. Currently we have over 6 000 000 members and over 600 000 employers. At the expiry of our current contract in 2023 the member numbers are expected to have increased to approximately 12 000 000 and employer numbers remain at approximately 600 000 with annual churn.

The scheme administration is expected to include a range of functional business processes including (but not limited to):

— employer participation,

— member enrolment,

— contribution administration,

— employer administration,

— member administration,

— accessing pension savings,

— administration of tax relief,

— complaints,

— life events management.

We anticipate these functional business processes to be supported by the following (but not limited to):

— financial transaction services,

— management information services,

— identity verification services,

— behavioural analysis and transactional monitoring services,

— case and workflow management,

— interfaces with fund administrator services,

— user account services,

— content management services,

— channel services,

— operational communication services,

— strategic communication services,

— security services,

— change management services,

— governance services.

We have provided further detail within our Procurement Discussion Note, please see the additional information section for details on how this can be accessed. (VI.3).

II.2.14)Additional information

Any procurement will comply with the Public Contracts Regulations 2015. NEST anticipate a competitive dialogue may be used.

II.3)Estimated date of publication of contract notice:

Section IV: Procedure

IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes

Section VI: Complementary information

VI.3)Additional information:

Procurement discussion note:

In addition to this PIN, NEST is also providing a Procurement discussion note (PDN) which includes details on our background, vision, current assumptions and next steps.

NEST would like to engage with the market on a range of topics and have included a set of questions within the PDN. This is an informal consultation exercise in advance of (and distinct from) any formal procurement process, however NEST would strongly encourage that interested parties view and respond to the PDN.

Procurement Information Event:

All interested parties are invited to attend the Procurement Information Event to be held on 14.6.2018. The event will provide interested parties with the opportunity to hear further information about NEST and the future procurement from key figures in the organisation. Further details of the event will be made available on

For access to the PDN and further details on the Procurement Information Event please follow the link below to NEST’s eTendering portal.

VI.5)Date of dispatch of this notice: